The process was easy from start to finish, and when I had a question I used WhatsApp to contact customer service and they were REALLY fast to respond. I used this mostly for data and a few texts and c... See more
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SIM was activated correctly in UK prior to arrival in Canada but has failed to work. Customer Service instructions set my phone to SOS only so I have had to go back to my UK SIM at great expense and T... See more
Company replied
I realised I made an error with my purchase and emailed customer support. They were reactive and so fast to resolve my issue. A breath of fresh air Highly recommended M Nott
Company replied
Overall a good option. Did contact them re needing more data while away…paid for more, but it couldn’t be loaded until exactly one month after my initial purchase. This was not ideal. However the fund... See more
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Company details
Written by the company
Experience staying connected while traveling abroad with our international travel SIM cards for students, business executives, group travelers, teams, seafarers & families. - Prepaid SIM cards that offer effective cost control. - Save 90% on roaming with our cheap travel SIM cards. - Multi-lingual customer support team. - Wide range of global SIM cards from 150 + countries. - Group discounts for SIM purchases ranging from 5-15%. - Online activation of all global travel SIM cards.
Contact info
Friedrich-Franz-Straße 19, 14770, Brandenburg an der Havel, Germany
- service@travsim.com
- travsim.com
4.1
Great
4k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 1 week
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So easy to use!
The process was easy from start to finish, and when I had a question I used WhatsApp to contact customer service and they were REALLY fast to respond. I used this mostly for data and a few texts and calls. No issues whatsoever and I will definitely use them again when returning to the States. Thanks!!
1 July 2026
Reply from travSIM
Dear JDS,
Thank you for sharing your travel experience with us! We’re thrilled to hear that your SIM arrived quickly and worked seamlessly, and that our customer service was able to assist you promptly via WhatsApp.
Your feedback not only encourages our team, but also helps fellow travelers make confident choices when planning their journeys. Knowing that you could stay connected for data, texts, and calls without any issues is exactly the experience we strive to provide.
We look forward to supporting you on your next adventure. Safe travels, and thank you again for trusting travSIM.
Warm regards,
The travSIM Team
Customer followup is excellent
29 June 2026
Reply from travSIM
Dear Alan,
Thank you for sharing your travel experience with us. Knowing that your SIM card worked smoothly is exactly the kind of experience we want every traveller to have.
Your positive experience not only connects you with us as a community, but also helps other travellers around the world make safe decisions on their journeys.
Together with the travel community, your feedback inspires us to continue improving our standards so that every traveller feels supported, safe and well cared for, no matter where their journey takes them.
We look forward to being part of your next adventure. Have a great trip and thank you again for placing your trust in travSIM on your journey.
Kind regards,
Your travSIM team
Reply from travSIM
Dear Jeff,
Thank you for sharing your travel experience with us. Knowing that your SIM card worked smoothly is exactly the kind of experience we want every traveller to have.
Your positive experience not only connects you with us as a community, but also helps other travellers around the world make safe decisions on their journeys.
Together with the travel community, your feedback inspires us to continue improving our standards so that every traveller feels supported, safe and well cared for, no matter where their journey takes them.
We look forward to being part of your next adventure. Have a great trip and thank you again for placing your trust in travSIM on your journey.
Kind regards,
Your travSIM team
Superb service
I realised I made an error with my purchase and emailed customer support. They were reactive and so fast to resolve my issue. A breath of fresh air
Highly recommended
M Nott
14 July 2026
Unprompted review
Reply from travSIM
Dear James,
Thank you for sharing your travel experience with us. Knowing that your SIM card worked smoothly is exactly the kind of experience we want every traveller to have.
Your positive experience not only connects you with us as a community, but also helps other travellers around the world make safe decisions on their journeys.
Together with the travel community, your feedback inspires us to continue improving our standards so that every traveller feels supported, safe and well cared for, no matter where their journey takes them.
We look forward to being part of your next adventure. Have a great trip and thank you again for placing your trust in travSIM on your journey.
Kind regards,
Your travSIM team
Priceless
Getting to the US and having a "local" phone number when getting off the plane is priceless.
25 June 2026
Reply from travSIM
Dear Ingo,
Thank you for sharing your travel experience with us. Knowing that your SIM card worked smoothly is exactly the kind of experience we want every traveller to have.
Your positive experience not only connects you with us as a community, but also helps other travellers around the world make safe decisions on their journeys.
Together with the travel community, your feedback inspires us to continue improving our standards so that every traveller feels supported, safe and well cared for, no matter where their journey takes them.
We look forward to being part of your next adventure. Have a great trip and thank you again for placing your trust in travSIM on your journey.
Kind regards,
Your travSIM team
Did not arrive in time for vacation…
Did not arrive in time for vacation despite 16 day lead time. Money down the drain!!!
23 June 2026
Reply from travSIM
Dear Jeffery,
I'm truly sorry that your SIM hasn't arrived yet and that the tracking hasn't updated. We understand how important it is to feel prepared before you travel.
We have already raised this with our logistics partner and will continue to monitor the shipment closely.
If your SIM does not arrive in time for your trip, please reach out to our support team, and we'll be happy to help by arranging the best available solution to keep you connected.
At travSIM, we're committed to keeping you connected wherever your journey takes you. Your experience is important to us, and we'll do everything we can to resolve this as quickly as possible.
Thank you for your patience and for trusting us with your journey.
Kind regards,
travSIM Team
Reply from travSIM
Dear Mario,
Thank you for sharing your travel experience with us. Knowing that your SIM card worked smoothly is exactly the kind of experience we want every traveller to have.
Your positive experience not only connects you with us as a community, but also helps other travellers around the world make safe decisions on their journeys.
Together with the travel community, your feedback inspires us to continue improving our standards so that every traveller feels supported, safe and well cared for, no matter where their journey takes them.
We look forward to being part of your next adventure. Have a great trip and thank you again for placing your trust in travSIM on your journey.
Kind regards,
Your travSIM team
Best services in the world
30 June 2026
Reply from travSIM
Dear Sandeep Kumar,
Thank you for your wonderful feedback and for taking the time to share your experience with us. Hearing you describe our service as the "best services in the world" is truly rewarding, and we greatly appreciate your kind words.
Providing reliable connectivity and exceptional customer support to travellers around the globe is our highest priority. Knowing that we made a positive difference to your journey inspires us to continue delivering the best possible experience for every customer.
Your feedback not only motivates our team but also helps fellow travellers choose travSIM with confidence.
We look forward to being part of your next adventure. Safe travels, and thank you once again for trusting travSIM with your journey.
Warm regards,
The travSIM Team
Reply from travSIM
Dear A.R.,
Thank you for taking the time to share your experience with us. We are truly delighted to hear that you found our team consistently helpful and friendly, and that your experience with travSIM couldn't have been better.
Providing exceptional service and making every traveller feel supported throughout their journey is at the heart of what we do. Knowing that we achieved this for you means a great deal to our team.
Your kind words not only encourage us to continue delivering the highest level of service, but also help fellow travellers feel confident in choosing travSIM for their own adventures.
We look forward to being part of your next journey. Safe travels, and thank you once again for choosing travSIM.
Warm regards,
The travSIM Team
I think the T-Mobile coverage is quite…bad in Rural areas and even in Airports etc
I think the T-Mobile coverage is quite erratic.Also when using an eSIM the calls to my contacts in Australia need to have the country code which makes it a bit inconvenient.
19 June 2026
Reply from travSIM
Dear Ajay Saraswat,
Thank you for taking the time to share your experience with travSIM. We truly appreciate your honest feedback.
We're sorry to hear that the network coverage did not always meet your expectations. Coverage can vary depending on the location and the local network infrastructure, but we understand how important a reliable connection is while travelling.
We also appreciate your comments regarding the need to use the Australian country code when making calls with an eSIM. We understand that this can be less convenient, and feedback like yours helps us better understand the areas where we can improve the overall customer experience.
Your insights are invaluable as we continue working to enhance our products and services for travellers around the world.
Thank you once again for choosing travSIM. We hope to have the opportunity to provide you with an even better experience on your next journey.
Warm regards,
The travSIM Team
Extension of contract
When my two month contract ran out, the only option to get another 7 days of data without changing the phone #, was 50 GB for 46 $/40 €! First I didn‘t need 50 GB for 7 days, and second the price was way too much compared to the price I paid for unlimited data for two month.
28 June 2026
Reply from travSIM
Dear Michael Schaf,
Thank you for taking the time to share your experience with travSIM. We truly appreciate your honest feedback.
We're pleased that you chose travSIM for your travels, and we're sorry to hear that the available top-up option at the end of your two-month plan did not meet your needs.
We understand your frustration that the only option available was a 50 GB package when you only needed data for an additional seven days. We also appreciate your comments regarding the pricing, particularly in comparison to the value of your original two-month unlimited data plan. Feedback like yours is extremely valuable, as it helps us better understand where our products and top-up options could be improved to better suit our customers' travel requirements.
Our goal is to provide flexible and convenient connectivity solutions for every traveller, and your comments will be shared with our team as we continue to enhance our products and services.
Thank you once again for choosing travSIM. We hope to have the opportunity to provide you with an even better experience on your next journey.
Warm regards,
The travSIM Team
Can’t reload/add data while away
Overall a good option. Did contact them re needing more data while away…paid for more, but it couldn’t be loaded until exactly one month after my initial purchase. This was not ideal. However the funds were refunded swiftly.
28 June 2026
Reply from travSIM
Dear J.D.,
Thank you for taking the time to share your experience with travSIM. We're pleased to hear that, overall, you found our service to be a good option for your travels.
We also appreciate your honest feedback regarding the additional data purchase. We understand how frustrating it must have been to discover that the top-up could not be activated until one month after your initial purchase, and we're sorry for the inconvenience this caused. Your comments are valuable and help us identify opportunities to improve both our service and the information we provide to our customers.
We're glad that our team was able to process your refund promptly, and we appreciate your understanding throughout the process.
Thank you once again for your feedback and for choosing travSIM. We hope to have the opportunity to provide you with an even smoother experience on your next journey.
Warm regards,
The travSIM Team
Excellent!
19 June 2026
Reply from travSIM
Dear Chryswin,
Thank you for sharing your travel experience with us. We're delighted to hear that your SIM card arrived promptly and worked seamlessly. Providing every traveller with a smooth and reliable experience is exactly what we strive for.
Your positive feedback not only strengthens our community but also helps fellow travellers make confident decisions when choosing a travel connectivity solution.
Your support inspires us to continue raising our standards and ensuring that every traveller feels connected, confident, and well supported wherever their journey takes them.
We look forward to being part of your next adventure. Safe travels, and thank you once again for choosing travSIM.
Warm regards,
The travSIM Team
Reply from travSIM
Dear Richard,
Thank you for sharing your travel experience with us. Knowing that your SIM card worked smoothly is exactly the kind of experience we want every traveller to have.
Your positive experience not only connects you with us as a community, but also helps other travellers around the world make safe decisions on their journeys.
Together with the travel community, your feedback inspires us to continue improving our standards so that every traveller feels supported, safe and well cared for, no matter where their journey takes them.
We look forward to being part of your next adventure. Have a great trip and thank you again for placing your trust in travSIM on your journey.
Kind regards,
Your travSIM team
SIM was activated correctly in UK prior…
SIM was activated correctly in UK prior to arrival in Canada but has failed to work. Customer Service instructions set my phone to SOS only so I have had to go back to my UK SIM at great expense and TravSIM have refused to refund as they say they won’t refund once activated even though it doesn’t work. Totally useless company
6 July 2026
Unprompted review
Reply from travSIM
Good day Sandra,
Thank you for your feedback. We're very sorry to hear that your experience did not meet your expectations.
After reviewing your case, we've decided to process a full refund as a gesture of goodwill. While we understand how frustrating it was that the SIM did not work as expected during your trip, we always aim to find a fair resolution for our customers.
The refund will be initiated shortly, and you will receive a confirmation once it has been processed. We appreciate your patience and the opportunity to resolve this matter.
Kind regards,
The travSIM Team
Reply from travSIM
Dear B Corte,
Thank you for sharing your experience with us.
Your positive experience not only connects you with us as a community, but also helps other travellers around the world make safe decisions on their journeys.
Together with the travel community, your feedback inspires us to continue improving our standards so that every traveller feels supported, safe and well cared for, no matter where their journey takes them.
We look forward to being part of your next adventure. Have a great trip and thank you again for placing your trust in travSIM on your journey.
Kind regards,
Your travSIM team
Bought a Thai sim card with 5G data but…
Bought a Thai sim card with 5G data but from the get go l couldnt use the data only connected to wifi
sent 2 emails about the issue only to be given same response. Tried what they said but it didnt change anything.
15 June 2026
Reply from travSIM
Good day Wendy,
Thank you for your feedback. We're sorry to hear about your experience with your Thailand SIM card.
We can confirm that we've responded to your emails and have recently sent you another message with further assistance. If the troubleshooting steps haven't resolved the issue, we'd appreciate it if you could reply to our latest email for us to be able to assist further.
We appreciate your patience and look forward to helping you get this resolved.
Best Regards,
the travSIM team
Superb Team
I had s few issues in activating my new esim however these issues professionally resolved with the guidance of the excellent
after care team.
24 June 2026
Reply from travSIM
Dear David,
Thank you for sharing your travel experience with us. Knowing that your SIM card worked smoothly is exactly the kind of experience we want every traveller to have.
Your positive experience not only connects you with us as a community, but also helps other travellers around the world make safe decisions on their journeys.
Together with the travel community, your feedback inspires us to continue improving our standards so that every traveller feels supported, safe and well cared for, no matter where their journey takes them.
We look forward to being part of your next adventure. Have a great trip and thank you again for placing your trust in travSIM on your journey.
Kind regards,
Your travSIM team
I purchased an esim but it was not…
I purchased an esim but it was not delivered immediately. I think they should improve on this aspect.
23 June 2026
Reply from travSIM
Good day Mr BS Ong,
Thank you for your feedback. We're sorry that your eSIM wasn't delivered immediately. We understand how important fast delivery is, and we appreciate you bringing this to our attention. We're continuously working to improve our delivery process to ensure a faster and smoother experience for all our customers. Thank you for your patience, and we hope to provide you with a better experience in the future.
Best Regards,
travSIM team
Reply from travSIM
Dear Adrian,
Thank you for sharing your travel story with us.
We’re delighted to hear that your SIM card arrived on time and directly to your home, and that everything worked smoothly as expected. That’s exactly the kind of seamless experience we aim to provide every traveller.
Your positive experience not only strengthens our connection with you, but also helps fellow travellers around the world make confident and informed choices for their journeys.
Together with our traveller community, your feedback inspires us to continue raising our standards, ensuring every traveller feels supported, confident, and well cared for wherever their journey takes them.
We look forward to being part of your next adventure. Safe travels, and thank you again for trusting travSIM with your journey.
Warm regards,
travSIM Team
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