Thomann Music Reviews 

Terrible terrible customer service and communication i have now been waiting over a month and still no delivery .In that time i have sent multiple emails to thomann and had one back .They have left me to try to sort everything out with ups which now i am trying to get import tax and insurance back as it looks like the parcel has been lost , but thomann have been so poor from there end its a total joke .Save yourself alot of trouble and order from somewhere else its been a real headache and i order online all the time this has to be the worst company i have dealt with so far .

UK customers beware.
This website does not make clear that import duties will be added by the couriers AFTER you've placed your order. The information is on the website but certainly not prominent or clear.
I ordered an instrument costing £220 (with free delivery) & was then presented with a bill of £65 by UPS if I actually wanted it delivered.
Thomann customer services were less than helpful & not prepared to accept any fault.
Sadly disappointed.

Ordered a pair of headphones for a gift in November 2020 received them and when i opened them found they were faulty. Something inside one of the ear pieces was loose and rattling around. Thomann then agreed to swap them after sending about 5 pictures and videos of the box and headphones, fair enough. 2weeks go by i think oh it’s Christmas ill give it a few more days with slow deliveries, gets an email saying parcels been dispatched, great. Another week goes by no parcel, were in the middle of Christmas and new year oh it will be here after the new year... gets to like the 4th still no sign so i email for them to answer its been sent. So I'm waiting for this parcel with back and forth emails they keep telling me to be patient at this point I've now waited over a month and been beyond patient for this to arrive. It comes into February and I'm still asking where my parcel is and they tell me UPS has it will be with you soon. To which i now replied i no longer wanted what i ordered and would like a refund the next email i got off them was to then tell me, into the 3rd month of waiting, that my parcel had been lost!? So i have waited 3 months for a parcel that was never going to reach me and whats even worse was it was supposed to be a gift and now the person it was addressed to has had to put there music on hold all this time for something not to arrive!! My first time ordering with this company and surly the very last!

Trustworthy company with amazing customer service.

I can say that customer support is really good, they return and solve quickly. For sure, you can trust them :) They are even better than amazon.

Could not say enough about thomann. Great service and there own brand Harley Benton is super quality. I will be buying from again. 🎼🎵🎶🎸

I bought, among others, two flutes from their own brand, one in spetember 2018, one in may 2019. Both were very affordable, but the price/quality rate is excellent.

One of them got a problem two weeks ago, a key stopped working. I was expecting lots of hassle, long handling times and probably an unpleasant bill at the end of the process.

The whole process didn't take a week (way less than the 3/4 weeks announced on the website, a good surprise!), with no costs at all. I didn't even have to pay any shipping fees.

So, at least when it comes to woodwinds, I can defintely recommend Thomann, both for the quality of their instruments, but for the after sales service as well.

Really bad experience with a delivery and access to the customer. Longed delivery time from Germany and my recomendation is DONT BUY THERE NOTHING choose somebody else