THE SNUS LIFE LIMITED Reviews 

I ordered a package all the way back in May, unfortunately, the shipment was lost in transit. The Snus Life team was adamant about fixing this problem, attempting to recover and resend the parcel 2 to 3 times, but once again, it failed. At this point it’s September, and I’ve been promised a refund; however, it never comes. It’s currently November and the Snus Life team have not answered a single email since mid-September, seeming almost as if they ghosted me when it was time to refund. I still have not received a reply back. I simply wanted to write this review in an attempt to save other people from getting scammed and losing money, things aren’t always how they seem.

Im still waiting for my order
it said itll be a couple days yet im still waiting for the order to be sent to royal mail
its been almost a week now and nothing has happened even with trying to get in contact with them ive heard nothing back

I’ve had several good experiences ordering from The Snus Life. The website is easy to navigate, ordering is straightforward and delivery has always been reasonably quick. Products have consistently arrived as expected and I’ve never had any issues with the service.

Pricing is reasonable, particularly when compared with buying from supermarkets or physical retailers, although it’s not quite as competitive as some other online retailers.

Ultimately, there’s nothing particularly wrong with the company. Products are good, delivery is reliable and the overall experience has always been positive. However, pricing is probably the main reason I’ve found myself looking elsewhere for future purchases.

A perfectly decent retailer, just not quite as competitive as some of the alternatives.

There was a problem with my order and the customer service went beyond to make sure i got it, ill only ever order here from now on love all the FUMi flavors if only the stock was a little more, but then i wouldn’t get to try all the other flavors there are. In the end its god tier for me

My order arrived in good condition and everything I ordered (plus an extra puck). Ordered late 9/13 and arrived afternoon of 9/23. I appreciate the deals and free shipping. Will order again.

Great on fixing issues if pouch don't arrive very kind staff great pricing huge selection

As of right now, my order has been delayed for unknown reasons and when I reach out, I am given confirmation that they are working on sending out a new package for me. While I'd like to believe this, I have seen many similar reveiews on here from people claiming that US shipping takes much more time than what they were told. Also, I was unaware that USPS has some shipping regulation on products such as these, and may not even choose to ship my package. I have reached out about this problem and inquired about a potential refund. I'd like to say my experience has been good, but as of now I have my doubts and worries. Would love to be told concrete information on where my package is.

Great product came in time as delivery said no problem. Always the best when ordering from here

UPS delivery to the states now. Amazing fast service. Product is amazing with all the different flavors. Keep improving 1% every day!

The customer service is like no other! I had a delivery to the United States and the postal service randomly sent it back. The Suns Life Customer service was quick to respond and even though it wasn’t a problem or anything they did wrong they got me situated and another order on its way! This is by far the best customer service experience I’ve ever had! Top notch! I can’t thank you enough!

I ordered a few pucks at first and they did not come in due to getting sent back but, after reaching out and even with the big time difference they were able to respond pretty quickly and get my package sent back out to me and it got in within like 3-4 days and they even suprised me with a few extra pucks

UPDATE: I have mixed feelings on their performance so I’ll post the facts and you decide.

Context: I am in the US, so keep in mind international shipping can/is difficult.

Placed an order on 4/24. Didn’t arrive by 5/24.

Contacted customer service, they responded in 2 days and refunded my order with store credit.

Placed a second order using store credit on 5/31. Tracking number showed the package hadn’t been sent by 6/16 so I contacted customer service. They responded in a day, few emails back/forth stating they issued a 3rd order.

3rd order’s tracking number showed it hadn’t been sent by 6/29. Contacted the owner, got email back saying a 4th order was issued on 6/30.

By 7/28, no package. Left a one star review.

On 7/28, I received an email and texts from customer service. They refunded my purchase and mailed a 5th order through UPS, which did arrive by 8/3.

Since 7/28, I have received 4 text messages and 2 calls from customer service (none answered by me due to international phone charges)

The last text asked me to amend my review.
Which I have done here.

Those are the facts and here’s the summary.

It took 5 orders, 14 emails, a 1 star review over the span of 102 days to receive an order.

I did receive my original order free of charge.

Does the refund and package sent negate the prior poor performance?

What do you think?

Sophie messaged me and helped me male things right , I am very pleased with the help provided to make me change my experience , very helpful and quick, thank you Sophie looking forward to more business!

Hands down the best experience I have had with an overseas company. I initially had some delays, but John and Sophie took care of the issues promptly. Shipped and to my door in the US in less 5 days' time. Products are legit and packaged well. This will be my go-to shop for life. The communication and customer service is top notch. I don't usually write reviews, but I read the other reviews and had to post this.

I had recently left a 1 star review out of anger - They really are great people and strive to take care of customers! Sophia was amazing to work with and communicated the whole time with me!

Terrible service, Its almost been a month since I placed my order, no idea where it is. One tracking number says Chicago, the other one says Traverse City. I enailed the company three days ago and I haven't heard anything back.

didn’t ship out two cans of pouches with last order

I’ve ordered from here a number of times, always quickly delivery and extremely cheap prices. And the quality is amazing!

Great customer service & selection. This is my new source for all things snus!