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The Hay Hutch Reviews 

312
•
TrustScore 5 out of 5

4.9

Pet Care Store
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Review summary

Created with AI, based on recent reviews

Evaluating 49 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, especially the hay, often described as fresh, fragrant, and greatly enjoyed by their pets. Many highlight the hay as top-tier, superior to alternatives, and ensuring their animals consume it entirely. The fast and efficient delivery service is frequently commended, with orders arriving quickly and on time. Service is consistently described as exceptional and first-class, and many appreciate the company's responsiveness. Customers are also pleased with the thoughtful, often plastic-free packaging, which helps keep products fresh and easy to store.

What people talk about most

Product

People report positive experiences with products, consistently praising the high quality and freshness of the... See more

Quality

Clients share positive opinions on quality, consistently praising the freshness and fragrance of the hay and... See more

Delivery service

Reviewers consistently express satisfaction with the delivery service, frequently highlighting its speed and... See more

Service

Customers consistently note positive experiences with service, often describing it as exceptional and... See more

Order

Reviewers highlight positive aspects of order, with many expressing satisfaction and looking forward to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great customer service and really fast delivery as usual :) Piggies love their hey and treats from here, and these things are the reason I come back when I need more supplies. Highly recommended to an... See more

Rated 5 out of 5 stars

Recently bought seed heads as a treat for the piggys,not the usual quality, they were damp and mouldy and the pigs wouldn't touch them. After a few emails with company this has been sorted and I am g... See more

Rated 5 out of 5 stars

The hay, as previously, was top quality, and was with me really quickly. Having had problems with the courier I contacted The Hay Hutch and was told that future orders will be sent via a different cou... See more

Rated 5 out of 5 stars

The service I received was exceptional. I had spelt the name of one guinea pig incorrectly for a custom sign order and The Hay Hutch noticed and contacted me to confirm the spelling. They really went... See more

Company details

  1. #24 of 159 best companies in Pet Care Store
  2. #1 of 1 best companies in Agricultural production
  3. #2 of 9 best companies in Feed manufacturer
  4. #20 of 94 best companies in Animal feed shop
  5. #1 of 2 best companies in Hay supplier
  6. #44 of 262 best companies in Pet shop

Written by the company

We supply quality selected feed and bedding for small animals, hand sorted hay and straw boxes, 100% pure hay pellets and much more. All our products qualify for free shipping within the UK so the price you see is all you pay. Where possible we aim to use eco friendly packaging to reduce the use of plastics.

Contact info

4.9

Excellent

TrustScore 5 out of 5

312 reviews

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4.9

All reviews

(312)

47 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Hay there!

My rabbit Rebecca adores both hay and forage from Hay Hutch. The smell of the hay is always so fresh and sweet and the bags of forage are so generous. The flavoured pellets also go down very well as a treat. Orders always arrive so quickly and in plastic free packaging. I always look forward to ordering monthly.

29 April 2026
Rated 5 out of 5 stars

Exceptional, personal service

The service I received was exceptional. I had spelt the name of one guinea pig incorrectly for a custom sign order and The Hay Hutch noticed and contacted me to confirm the spelling. They really went above and beyond. The product quality is excellent.

16 December 2025
Rated 5 out of 5 stars

Fresh hay

Hay is lovely and fresh, packaging is great it came in plastic bags but with a box to put it into which keeps it really fresh, great price and super fast delivery, definitely will be ordering more

22 December 2025
Rated 5 out of 5 stars

Fresh hay

Fresh hay, great products all topped off with the best service and quick delivery.

18 November 2025

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