Techless Reviews 

My experience has been great. I got the wisephone 2. I ended up accidentally activating my eSIM with my other phone. So I gave them a call during business hours where Tina was great at problem solving my situation and got me set up quickly. It was pretty smooth interaction. I highly recommend them.

-Corbin

I returned my phone immediately after opening the box. Never even turned it on. Within moments of opening the box, I repackaged everything and contacted customer support to initiate the refund process. All went fine up to this point, and I knew I'd have to pay the $55 restocking fee.

As with another reviewer here, I was emailed with a notification that Techless had also deducted $100 for "damage" from my refund. If you read other reviews, I'm not the only one getting tagged with the same $100 fee for "damage."

UPDATE:

Following the review here, a complaint through BBB, and multiple follow-up emails with customer support, Techless finally refunded the contested balance. They persisted in accusing me of returning a damaged product but never provided any evidence to support that claim.

They agreed to refund the contested balance in the spirit of giving "the benefit of the doubt" and issued "the remaining refund as a one-time exception to bring this matter to a resolution." The amount of effort required to reach even this resolution was surprising and frustrating.

My wife and I were excited about replacing our phones with their products. What started as an "actually, not right now" for me is now a definite "never these guys" for both of us.

Yolani was fantastic! Our phone is now setup.

Called Customer service and they responded in a very timely manner. Tina was both professional and warm, and was very helpful with my questions. Thank you so much for what you're doing! I have loved my experience with the wisephone so far!

Tina has been exceptional at helping me through the process of setting up my son's phone and answering all my questions about the parameters of the control I will have as a parent. She even stayed an hour over time Friday night to finish setting it up. Much to my dismay as I perused the phone over the weekend, I realized this phone does not have as much control as Wisephone 1. Our son has special needs and just having access to the "Settings" will cause a lot of ongoing problems. He is obsessive about finding ways to get on the internet, and I know he will be obsessed with all the choices within the "settings" parameter It would cause some temporary issues with his phone. I would have to call the wonderful support team at Techless to help me fix it much more than they would want to. Tina was very understanding and compassionate when I explained this to her. She is a great asset to your company.

I bought this phone for our teenaged son - initially bought the 1 GB plan. We decided to increase the GB plan but had difficulty tranfering the info by ourselves. I was trying to do it on the phone but realize now that if I did it on the laptop it would have worked fine. I was initially dealing with Tina via email who answered my questions but I had difficulty communicating my needs in a timely manner so I called the 512 number and spoke with Anthony who was SO PATIENTS AND KIND!!! I 100% recommend Techless for both teenage phone use and customer service. This company is a God-send!

Customer Service: Tina was AMAZING! Patient and incredibly helpful during the call. Helped me set up a phone and the plan. Would love to work with her again.

Tina was extremely helpful with my call about parental controls. She was able to clarify details about the phone and make suggestions for how the phone would work well for our family. I appreciate her taking the time to answer all my questions!

Anthony was a big help in giving me clear instructions for solving my issue!

Tina was my customer service rep, and she couldn't have been more helpful. She answered every technical question I had and when I casually mentioned that I had ordered one for my mom, told me about the 25% discount with free shipping., even though I had already paid for it. Upon seeing that the order hadn't yet been processed, she canceled it and then sent me the codes so I could order the phone again with the discounts.
Tina was patient, informed, and kind throughout the conversation. Thank you so much!

Yolani was amazing to work with. Please open up your company in Canada! I also spoke with Tina, who patiently helped me set up for over and hour. Customer service is a dream. Go Wisephones!!

Tina helped us figure out some issue we were having with our portal. She was able to assist us clearly and quickly.

The phone seems pretty great, just wasn't right for me. My complaint is that they told me I would get a full refund if I returned the phone within the return period, but they charged me a $55 reboxing fee and then tacked on a $100 damage fee. I have spoken with multiple representatives asking them to send me photos of the damage, but they tell me they just can't, and that they go by what their warehouse tells them. It didn't seem right that I was charged for damages when I used the phone for 2 days, and returned it a few days later when they said I would receive a full refund. They got $155 from me for a phone I used 2 days, and made no effort to show me the damages when the phone I returned had no damage. I just feel like I was cheated out of $155.

Anthony was great and helped us with setting up our new phone and walked us thru what we needed

Anthony Gave me some good Direction in setting up my wise phone, good stuff!

These people lie and make their living off deception. The phone wasn’t compatible for me. I had it out of the box for a few minutes. I never activated it and I sealed it back up just like it was. It was pristine when I sent it back. On top of their restock fee they charged me $100 for damage. I called and messaged. A week later a “supervisor” called and couldn’t provide any pictures of the damage. He didn’t offer any help. I’m really dissatisfied.

I am very grateful for the patience shown by the Techless employees as I had to call several times regarding an ongoing issue, which is now resolved.
All the people I spoke with were very kind and helpful.

Got a quick, brief, and clear to my question from rep Jay. Immediately solved my issue with minimal hassle.

Jay was a great customer support specialist. He was professional, concise, and got me all the information I needed in a timely manner. I would not be filling this review out had he not provided a genuinely excellent service.

Anthony was very helpful. We needed certain info and he delivered it quickly.