TDC NET Reviews 

Largest provider in Denmark takes more than a month to send a technician even though internet was ordered way in advance. Legitimately

I am writing to complain about my recent FiberNet installation appointment.

I applied for FiberNet through Hiper.dk, and a TDC technician was assigned to come to my home.

The TDC technician only called once from a private number about 30 minutes before the visit. Unfortunately, I have seen missed call my mobile and i call back to TDC technician and could not reach because it is private no .

Both me and my wife at home the entire time. The technician never knocked on our door or attempted to contact us again.

Later, I was surprised to receive an invoice (faktura) for 699 kr for a “missed appointment.”

I have already raised this issue with Hiper.dk several times, but hiper.dk was told that nothing can be done because the invoice comes from TDC. However, this is not acceptable, as the TDC technician did not properly attempt to complete the visit. The claim that I was not at home is simply not true.

This charge is completely unfair, since the TDC technician never attempted to visit our door or properly contact us. I request that the invoice be canceled and that a new appointment be arranged without extra cost.

Please confirm that this charge will be removed.

Flink or rar tekniker so gennefoerte jobbet hurtigt & effektivt

God tekniker

I dont have internet in the apartment for 2 months because they were too lazy to install the fiberbox in the morning.

TDC 5G er unfair

Post nr 2000 har kun 15 hastighed med 5G

Post nr 2200 har 600 hastighed 5G
For samme pris

TDC has done quick and clean job in setting up the first phase of connection points for internet fiber connection without any delays and they know about their work.

About 20 days waiting and still waiting to establish my fibernet via Hiper!!!! I am super tired of asking for internet! Worse worse and worse service I have ever seen in my life!

My problems are with both TDC and Hiper, but since Hiper is also owned by TDC, I decided to put my review here.

It has now been more than two months (and counting) since a finished fiber connection was first promised by TDC / Hiper. Yet they are still, as of today, finding new reasons as to why its further delayed.

Today, which was the most recent date on a finished connection, it got further delayed for about two weeks. (Hiper)

Ive been in contact with support (Hiper) on updates/explanations as to why, who each and every time kindly promises to fast forward my case, which obviously hasn't quite gone that direction.

This is technically two separate cases, but I simply wanted to give some context for my message:

I would stay away from TDC and anything owned by them if you have the option.

First of alI, i am not surprised to see so many bad feedback. I received a fine of 200DKK for restarting my internet as i didnot pay the bill on time. The reason why i didnot pay the bill on time was because the bill was wrong with wrong period and after repeated attempts (your customer service numbers always have long queues and also lines get disconnected and this has happened multiple times) when i was able to explain that, the bill was corrected and sent to me and i paid the full amount immediately on the same day. Now in my last invoice, i get this fine of 200 DKK. Again after 2 attempts when i reach some one and explain the situation, he was not ready to listen to the reasons (for him, my line was disconnected and started again and thats it). Why should i pay a fine when its you TDC who has done a billing error, disconnected my line and i after repeated attempts when clarified and paid the corrected bill on time as well?
The customer care person even disconnected the line abruptly which was unprofessional and rude. This is harassment for me and also i have spend so much time first to get the internet (request was in oct/nov 2020, got the connection in March 2021) and then issue with bill and now a fine. I have written a complaint and the machine did acknowledge my complaint and lets see how they reply.