Taxi 40100 Reviews 

The driver left us in the middle of nowhere, not where we asked to be taken, thus we had to walk for 1,5km with our luggages. It's a shame, a scam. Obviously we won't call them anymore!
Aug, 29th 2026
After they answer, I wrote them an email summarizing what had happened, but no one replied.

I made a mistake in my booking and they kindly agreed to change it much later than possible, which is so kind.
The driver was courteous and polite.
I will always use this service in future.

I pre-booked a cab to the airport for 6:20 a.m.; we departed at 6:24 a.m. *after loading the luggage*. The driver said he had to charge me a EUR 4 waiting fee, i.e. EUR 1 per minute. He said this was required by the dispatch centre and that he had no choice.

Later I called customer service. The woman I spoke to said that a driver *may, at his own discretion,* charge EUR 0.58 per minute of waiting time. Nevertheless, she said the driver's conduct was not a problem, since he had overcharged me only by 8 cents in total. I replied this calculation was incorrect, and she raised her voice. After repeatedly asking her to check the sum, she used a calculator and found that I was right.
I asked to speak to a supervisor, but was told that none was available and that someone would get back to me in the next few days.

UPDATE: As the reply by 40100 says, I have now received a partial refund, and I appreciate the gesture. However, this does not resolve the underlying issue.

(1) The driver cited internal rules which, if accurately reported, would be inconsistent with the applicable taxi fare rules.
(2) The customer service representative was unable to perform a simple calculation: she claimed that EUR 4 minus 4 × EUR 0.58 amounted to an overcharge of only 8 cents. When I pointed out that this was incorrect, she raised her voice.
(3) The supervisor I asked to speak to never got back to me.

Most importantly, 40100 should make sure internally that incorrect waiting fees are not charged in the future. If waiting time is charged, it should be charged only at the applicable rate -- EUR 0.58 per minute for regular taxi rides. And if waiting fees are to be charged for fixed-price airport transfers, this must be clearly stated in the terms and conditions before booking. As far as I can see, such fees are currently not mentioned.

Disaster! We called the company's office in advance and asked how much a taxi would cost for a specific 7 km route. They told us it would be €19.

Halfway through the trip, because of heavy traffic, we decided to get out and continue on foot. For just 3.7 km, we ended up paying €33. I can't even imagine how much the full 7 km ride would have cost.

I definitely do not recommend this company. They are clearly overcharging people, and they don't even provide a receipt.

Until today I liked it, but today the taxi driver did not find the street, his GPS did not work, when I ran to his position he drove off. Then I tried to cancel, which did not work, because they did not seem to like that either. 15 minutes later he came after I canceled and reordered to the new location and asked me that I have to pay 10 Euro more or he would not take me with him. So I canceled this ride as well. When I called then the hotline to tell them, they told me I shall shut up and hung up. That is the worst customer experience I ever experienced in my life.

Perfect experience with Taxi 40100 in Vienna! We ordered a taxi by email a few days before our arrival and received an email confirmation (with a map explaining how to get to the - very close - desk of Taxi 40100, where a taxi was waiting for us). No problem with the price, it is a flat rate of €42 if you ask for a "Flughafen-Transfer" (payable by Visa card in the taxi). Same nice experience on our way back to the airport, reserved by email. Staff is very responsive and friendly. Thank you!

The credit card machine wasn't working, so I had to go to the machine and withdraw our money, which was very expensive since I'm from abroad.

I have ordered the taxi on WhatsApp. It simply didn't arrive. When I called them, they said they are sorry and that they will send another one. Never again!
Ich habe das Taxi per WhatsApp bestellt. Es kam einfach nicht. Als ich anrief, sagten sie, es täte ihnen leid und sie würden ein anderes schicken. Niemals!

AVOID!!!!!!
i phoned for a taxi last Friday (where i knew it would be busy). after 45 minutes waiting in the freezing cold temperatures, the taxi driver finally decided to arrive (TAXI DRIVER FROM HELL)i could smell him from miles away! when i opened the car door a gust of smoke almost blew me as good as my ex husband did :( it appeared to be the DEVILS LETTUCE! little did he know i have chronic asthma and i didnt even have my epi-pen with me. he proceeded to call me his “babe” and kept asking me what my plans are for the rest of the night, at this point i thought i was going to use my pepper spray!
To make this journey even worst, the taxi driver fallen asleep on the wheel at a traffic light from all of the hash he had previously been smoking.

after this experience i advise you walk or arrange a private transfer.

It's a joke that I ordered a taxi on reservation 2 days in advance from Mariahilferstrasse to Perchtoldsdorf and 4 minutes before pick up time the driver cancels the ride!!!!

Then I call support center and they said hold on they are checking then left on hold for 12 minutes. I just decided to go ny Uber instead of sitting on the phone any longer. It's ridiculous.

Absolute waste of time. Why do you offer this service if the driver can cancel so close to the pickup time? I even have the screenshot to show when he cancelled. This behavior is unacceptable and terrible customer service.

Avoid using this company. Our hotel booked a transfer through this company and agreed to a fix price of 50 euro for the trip, alongside 2 other taxis whom accepted and received said amount. Once at our destination, our driver demanded 118 euro. When we refused to pay this amount due to the fact that this agreement did not occur, nor was this information conveyed by the company, he refused to give our luggage and called the police stating we placed our hands on him, which certainly was a false allegation yet caused a portion of our trip to be interrupted at our expense.

Waited 30 minutes for a pickup when the taxi driver said 3. Kept saying sorry because there was a pileup in another street. If such a thing happens the policy should be to transfer the ride to someone closer and not make people wait!!!

The worst taxi company I have ever used. A drung driver picked our family in new years eve from the center of vienna. The driver was watching porn video in his telefone. He started the car before all of us had entered the taxi. We paid almost double compared with the driver that delivered us in the center of the town.

Booked this taxi co after seeing app advertised on a cab.
Was a little apprehensive after seeing some reviews , but booked airport transfer from vienna city thro their app.
Decent price confirmed in a few seconds ,mercedes cab turned up 5 mins later with an online tracker showing cab progress and confirmation of reg/ driver name .
No hassle , no touting for an extra tip , just a prompt reliable easy ho use service

Fix fee to airport was advertised all over Vienna and on website, yet driver still ripped off my wife, the explanation was that we did not book on the specific area of their site to book ride, no where does it say that you have to do that to get flat rate, and besides I did go to book there and it sends you to book a taxi the normal way. Yet they refuse to refund what they ripped off. This is a very dishonest operation. We chose them because of the flat rate to airport and they ripped us off with a more expensive amount. If they will only accept the flat rate when booked a certain way, they should make this clear. I don't care about the 10 or so extra Euros, it's the feeling of being cheated by unethical people.

The worst taxi company in Vienna as they have no respect to the competition and managed to make troubles to Uber. I don't recommend to use 40100 as they aren't professional, their App doesn't work for me as I wish. And generally a company which can't survive the competition - has to be taken out of my phone book!