TORTOISE+BLACK Reviews 

1,483
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 91 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast shipping, great product quality, and significantly lower prices compared to traditional retail stores. Many consumers note that the online purchasing process is very smooth, and items always arrive securely packaged and well within the expected timeframes. However, some people mentioned experiencing occasional delays with shipping or receiving damaged items that required extra attention. A few reviewers also noted frustrations with delivery companies leaving packages outside unattended or dealing with complicated return procedures. Consumers appreciate the overall value, but these specific issues represent important experiences mentioned by a few.

What people talk about most

Product

Clients share positive opinions on product quality, highlighting gorgeous designs and genuine brand frames at... See more

Delivery service

Consumers find delivery service to be positive, highlighting fast and prompt shipping times that often meet... See more

Price

Customers consistently report positive experiences with pricing, highlighting substantial savings compared to... See more

Service

Reviewers mention positive feedback about service, highlighting excellent and prompt delivery alongside... See more

Quality

People report positive experiences with quality, expressing high satisfaction and finding the products... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very easy to use web site, goods arrived quickly and packaged really well ..which was fortunate as the delivery company left the package outside and it started to rain, the box was soaked… Tor&Black... See more

Rated 5 out of 5 stars

Excellent experience from start to finish. I had a few pairs on a home trial, Ellie was a great help and kept me updated and informed straight away with all my questions and queries. I chose a pair an... See more

Rated 5 out of 5 stars

Delivery company left Sunglasses outside my house on the main road which were subsequently gone by the time I found out they had been delivered. I emailed Tortoise and Black immediately explaining wha... See more

Rated 5 out of 5 stars

Great price, much cheaper than well known sunglass company & delivered quickly as stated. Was so impressed I ordered another pair for the wife. Would highly recommend.



Company details

  1. #8 of 51 best companies in Sunglasses shop
  2. #8 of 47 best companies in Glasses store

Written by the company

The home of luxury prescription eyewear online. We are committed providing the best available eyewear paired with friendly expertise and fast, free delivery. Experience the online eyewear boutique that is Tortoise+Black today.

Why Tortoise+Black?

Written by the company

Fast and Free Delivery
We are proud to offer fast and free delivery on all orders.
Official Online Retailer
We are official stockists for all of the brands stocked on our website. We have close relationships with each brand allowing us to continually handpick and update our collection.
Home Trial
Looking for prescription eyewear? Our home trial lets you try up to three pairs of sunglasses or glasses on in the comfort of your own home before committing to a prescription order.
Family Run Business
Tortoise+Black is a UK based, family run business, dedicated to providing the latest range of products, paired with the best possible customer service.

Fast and Free Shipping

UK Next Working Day Delivery On Non-Prescription Orders

We are proud to offer free UK Next Working Day Delivery on all non-prescription orders.

Contact info

4.9

Excellent

TrustScore 5 out of 5

1k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.9

All reviews

(1,483)

85 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great experience.

Great price, much cheaper than well known sunglass company & delivered quickly as stated. Was so impressed I ordered another pair for the wife. Would highly recommend.

20 July 2026
Rated 5 out of 5 stars

Missing Delivery professionally dealt with!

Delivery company left Sunglasses outside my house on the main road which were subsequently gone by the time I found out they had been delivered. I emailed Tortoise and Black immediately explaining what had happened and they were fantastic!! Wouldn't hesitate to order from them again customer service 10/10

5 July 2026
Rated 5 out of 5 stars

Great experience from start to finish

Great experience from start to finish. I have a complicated prescription so the delivery understandably took longer than usual but when it arrived they were perfect. Gorgeous sunglasses with the exact same "smoky" finish on my prescription lens. I will definitely be buying all my glasses from here. Thank you

15 May 2026
Rated 5 out of 5 stars

Fabulous find…

Found this company online with the sunglasses I was looking for £140 cheaper than other retailers! Delivery was within 2 days. Absolutely couldn’t fault the service provided. Very happy. Thank you

27 May 2026
Rated 5 out of 5 stars

Kept their promise …

They fulfilled their delivery process very promptly . I needed some sunnies for a holiday and I couldn’t rely on the airport the come arrived 2 days later as I ordered after 3pm.

13 May 2026

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