First time topping up sim card but still not sure what happens next. Would like more information for First time topping up credit.
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Advertisement offered charge a £10 top up for only £8, I appear to have been charged a full £10. Disappointing.
Company replied
Lots of unsuccessful attempts to add data to a fixed monthly Lebara SIM - with 3 different suppliers
Company replied
Top up PIN not received immediately
Company replied
3.2
Average
1k reviews
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Subscription Scam £49 charge after…
Subscription Scam £49 charge after topping up.
23 July 2026
Unprompted review
Purchased a£20 pay as you go top up…
Purchased a£20 pay as you go top up then 3days later they tried to take a further £49 this was stopped by my card company total scammers don't touch these guys with a barge pole
22 July 2026
Unprompted review
WARNING
WARNING. This is the exact same that has happened to me.
Warning: Please be extremely careful before using this website.
I mistakenly believed this website was the official EE top-up service and used it to top up my EE PAYG SIM.
I initially made a £10 payment to top up my phone. After the payment,
A few days later, I discovered another charge of £49, which is currently showing as pending and appears likely to be taken as well. I have already contacted my bank and reported both transactions. They have advised me to wait until the £49 payment is no longer pending before raising a formal dispute for that charge too.
This has been a very stressful experience. My advice is to double-check that you are using the official mobile network’s website before entering your card details or making any payment.
Based on my experience, I would not use this website again. I hope this review helps prevent others from going through the same situation. And if i could i would give them 0 stars
22 July 2026
Unprompted review
This is the worst top up experience i…
This is the worst top up experience i ever had in my whole frickin life. The audacity to just book 50 euros from my account baceuse of this subsription scam is ludicrous. I cantacted them and asked for refund but they said unfortunately they cant do anything. What a lie and i will not let them go through with this. Please dont use this shit site, it is just a waste of time and i will see what i can do to get my money back. Real scumbags.
21 July 2026
Unprompted review
WARNING: Subscription trap and unauthorized charges after a one-time recharge
Be extremely cautious with this service. I made a simple, one-time €10 mobile recharge, and without my explicit consent, they stored my card details to charge me an unauthorized recurring subscription fee of €49.00 shortly after.
When I contacted customer support to demand my money back, they acknowledged in writing that their subscription terms "were not as clear as they should have been". Despite admitting this lack of transparency, they repeatedly refused to issue a full 100% refund for a service I never requested, signed up for, or used. Instead, they tried to negotiate my money back by offering partial refunds (20%, then 50%) under the guise of a "goodwill gesture."
This platform relies on dark patterns and unauthorized billing practices to retain funds. I have officially reported this company to my bank for a fraudulent chargeback and filed a report with consumer protection agencies. Do not trust this service with your payment details.
9 July 2026
Unprompted review
Beware if those scammers!
Beware if those scammers!
I topped up my sim card with £5 using this website.
They will set you a subscription of £50 without my consent( they will out it somewhere in the terms and conditions and make you sign it).
I stopped the subscription but they refused to refund my £50 saying it’s in the free trial period.
Terrible I do not recommend.
9 July 2026
Unprompted review
easy and the cheapest site
easy and the cheapest site for for phone mobiles toping up 🤝👀
21 July 2026
Absolute scammers
Absolute scammers. Never received 20 £ credit, more so I have been cheated 49 for subscription to what? .
Stay away!
18 July 2026
Unprompted review
Be warned
Paid for top up, not delivered. Then they tried to take extra unauthorised £49 from my card. Had to cancel my card to protect my money. You will get very helpful looking response from them, while they screw more money from you. The unsubscribe link will not work. They will send spurious pin numbers etc etc . Be afraid if you have dealings with this organisation.
20 July 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Scam
On Thursday, July 16th of this year, I topped up my German mobile phone with 15 euros through this website, and the top-up never arrived. However, the money was taken. Today at 3:30 pm I received a charge of 49 euros which was charged automatically without my consent. I want my money back. This website is a total scam.
19 July 2026
Unprompted review
Reply from Topup Mobile
Dear Bianca Ibarra,
Thank you for taking the time to share your feedback with us. We are truly sorry to learn of the inconvenience and frustration you have experienced, and we sincerely regret any disappointment caused by your interaction with our subscription service.
We would like to reassure you that the Deutsche Telekom top-up for the number ending 7028 was successfully delivered. A confirmation email was also delivered.
Concerning your feedback, we would also like to clarify that our terms and conditions are clearly displayed during the checkout process, and customers are required to actively confirm their acceptance before completing a purchase. This is intended to ensure full transparency; however, we regret that this was not sufficiently clear in your case.
Please accept our apologies once again for any inconvenience caused. Should you have any further questions or require assistance, our customer support team remains at your disposal and will be more than happy to help.
Kind regards,
Vivienne
Difficult to get my phone topped up…
Difficult to get my phone topped up using app with debit card
18 July 2026
Reply from Topup Mobile
Dear John Campbell,
Thank you for taking the time to share your feedback.
After reviewing your account, we can confirm that your EE top-up with PIN Code 1618 **** **** 8790 has been successfully delivered. A confirmation email was also sent to you; please be sure to check your spam or junk folder in case it was filtered there.
Thank you for your continued support. We look forward to assisting you again.
Kind regards,
Vivienne
Do not go near this company
Do not go near this company. Fraud at its best. Have all the best lingo from customer service but steal your money anyway. See in reviews offer everyone 20% of 49 as gesture. Making nice money off of the public. Bank said a scam stay well away. A disgrace you can get away with it top up mobile. Top up your own accounts is what it should be called. I hope everyone gives shocking reviews, lots there already.
10 July 2026
Unprompted review
Reply from Topup Mobile
Dear Patricia Kavanagh,
Many thanks for taking the time to share your experience and for leaving your feedback.
We sincerely regret that our service did not meet your expectations. Providing a positive customer experience is very important to us, and we apologize for any inconvenience this may have caused. Please rest assured that we take your feedback seriously and are committed to identifying what went wrong and preventing similar issues in the future.
To help us better understand the situation and work toward a resolution, we would appreciate the opportunity to speak with you directly. Please contact us at contact@topup-mobile.co and include your registered full name and email address.
We look forward to hearing from you and assisting further.
Kind regards,
Vivienne
★☆☆☆☆
★☆☆☆☆
I searched only for a EUR 15 Vodafone Germany top-up. Shortly afterwards, my card was charged an additional EUR 49 for a subscription that I did not knowingly intend to purchase.
I contacted customer support immediately. Although the subscription was cancelled, a full refund was refused. I was first offered 20% and later 50%, but I requested a full refund because I dispute the charge.
As no satisfactory solution was provided, I have referred the matter to my bank and will pursue the available consumer protection and legal channels.
This review reflects my personal experience. I recommend that customers carefully review all terms before completing a purchase
17 July 2026
Unprompted review
Reply from Topup Mobile
Dear Sefa Bayraktar,
Many thanks for taking the time to share your experience and for leaving your feedback regarding our subscription service. We sincerely apologise for any inconvenience this may have caused when you purchased a top-up for your Vodafone number ending in 7234. Please rest assured that we take your feedback seriously and are committed to identifying what went wrong.
Kind regards,
Vivienne
They attempted to set up a subscription!!!!…
They attempted to set up a subscription for £49 pm after I made 1 top up! THIS WAS NOT MADE CLEAR. Thankfully my bank flagged it up and declined the payment. Unknowingly, I had used the service for free under a 72 hour trial, after which I'd be charged £49 per month 😱 thankfully I was able to cancel it in time.
17 July 2026
Unprompted review
Reply from Topup Mobile
Dear Cheney,
Many thanks for taking the time to share your experience and for leaving your feedback.
We sincerely regret that our service did not meet your expectations. Providing a positive customer experience is very important to us, and we apologize for any inconvenience this may have caused. Please rest assured that we take your feedback seriously and are committed to identifying what went wrong and preventing similar issues in the future.
To help us better understand the situation and work toward a resolution, we would appreciate the opportunity to speak with you directly. Please contact us at contact@topup-mobile.co and include your registered full name and email address.
We look forward to hearing from you and assisting further.
Kind regards,
Vivienne
Truffa, scam
Truffa, scam, they stole money from your card!
My credit card was blocked due to a withdrawal/payment attempt made by topmobile.co that I never requested. In fact, the card company blocked it by default due to fraud. You can say whatever you want, but it's essentially dishonest.
17 July 2026
Unprompted review
Reply from Topup Mobile
Dear Anidride Settantadue,
Many thanks for taking the time to share your experience and for leaving your feedback.
We sincerely regret that our service did not meet your expectations. Providing a positive customer experience is very important to us, and we apologize for any inconvenience this may have caused. Please rest assured that we take your feedback seriously and are committed to identifying what went wrong and preventing similar issues in the future.
To help us better understand the situation and work toward a resolution, we would appreciate the opportunity to speak with you directly. Please contact us at contact@topup-mobile.co and include your registered full name and email address.
We look forward to hearing from you and assisting further.
Kind regards,
Vivienne
Warning
Warning: Please be extremely careful before using this website.
I mistakenly believed this website was the official EE top-up service and used it to top up my EE PAYG SIM.
I initially made a £10 payment to top up my phone. After the payment, I contacted EE, who confirmed they had not received any top-up. However, the £10 payment has still been taken from my bank account.
A few days later, I discovered another charge of £49, which is currently showing as pending and appears likely to be taken as well. I have already contacted my bank and reported both transactions. They have advised me to wait until the £49 payment is no longer pending before raising a formal dispute for that charge too.
This has been a very stressful experience. My advice is to double-check that you are using the official mobile network’s website before entering your card details or making any payment.
Based on my experience, I would not use this website again. I hope this review helps prevent others from going through the same situation.
13 July 2026
Unprompted review
Reply from Topup Mobile
Dear Abdul Rehman,
Thank you for taking the time to share your feedback with us. We are truly sorry to learn of the inconvenience and frustration you have experienced, and we sincerely regret any disappointment caused by your interaction with our subscription service.
Concerning your feedback, we would also like to clarify that our terms and conditions are clearly displayed during the checkout process, and customers are required to actively confirm their acceptance before completing a purchase. This is intended to ensure full transparency; however, we regret that this was not sufficiently clear in your case.
Please accept our apologies once again for any inconvenience caused. Should you have any further questions or require assistance, our customer support team remains at your disposal and will be more than happy to help.
Kind regards,
Vivienne
Reply from Topup Mobile
Dear Jean Alderson,
Many thanks for taking the time to share your experience and for leaving such a generous review. We’re absolutely delighted to know that our service lived up to your expectations. Your feedback means a great deal to us and serves as a real boost to the team as we continue to uphold the high standards we pride ourselves on. Thank you for your continued support — we very much look forward to helping you again.
Kind regards,
Vivienne
Reply from Topup Mobile
Dear Marinel Talpes,
Thank you for taking the time to share your feedback.
After reviewing your account, we can confirm that both of your Lycamobile recharges with PIN Codes 363******9850 and 569******3463 were successfully delivered. A confirmation email was also sent to you; please be sure to check your spam or junk folder in case it was filtered there.
Thank you for your continued support. We look forward to assisting you again.
Kind regards,
Vivienne
The discount is great and the process…
The discount is great and the process okay! Just need to inform users that it's a voucher. I thought it's a straight top up to my number.
16 July 2026
Reply from Topup Mobile
Dear O S Idowu,
Many thanks for taking the time to share your experience and for leaving such a generous review. Your feedback means a great deal to us and serves as a real boost to the team as we continue to uphold the high standards we pride ourselves on. Thank you for your continued support — we very much look forward to helping you again.
Kind regards,
Vivienne
Good and fast service
15 July 2026
Reply from Topup Mobile
Dear Farid Mearaioui,
Many thanks for taking the time to share your experience and for leaving such a generous review. We’re absolutely delighted to know that our service lived up to your expectations. Your feedback means a great deal to us and serves as a real boost to the team as we continue to uphold the high standards we pride ourselves on. Thank you for your continued support — we very much look forward to helping you again.
Kind regards,
Vivienne
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