Tourexpress Reviews 

On Tuesday, March 17 at 8 AM I had a booking for tour express with travelling from Montreal to Ottawa. I had my travel companion, a guide dog along with me as I am visually impaired. According to tour express website pets are not permitted but service animals are the exception to this rule. So when the driver arrived I approached the van and he told me I could not board the vehicle I presented the ID of the dog my ID along with the documentation that attest to the work of my service animal and I explained to him that under federal and provincial laws I have the right to travel with my guy dog and if he denies me this access is violating the human rights law.
The driver protested and called his boss who also was in a court with him that I cannot board the vehicle even though I showed them their own website that upholds this principle of admission of service animals; yet they refuse to let me board even some bystanders were trying to explain to them and other passengers and they would not accommodate me. The driver kept insisting that the van is too small and I told him that that is no excuse even when travelling in Uber vehicles and taxis the dog curls up on the floor by my feet without any problem. Besides this, besides this, my rights cannot be in French upon due to the size of a vehicle; and moreover I ask the driver to permit me to sit in the front seat and so I can demonstrate to him how the dog could sit on the floor between my legs without any problems as he is strained to do this. The driver refused and as it was cold outside I just insisted and stepped into the vehicle and sat he told me that I have to get out or else he will call the police and I told him that well I need a refund for my booking and he said there is no refund you have to get out so he called the police the police arrived and they also informed him that I have every right for for the services for which I paid for and that is an act of discrimination yet the driver and his boss held firm to their position and in addition to cancelling my booking they cancelled the trip for all of the other passengers. Up to the state I haven't been repaid for this booking and I was forced to purchase other tickets with another company to secure my travel arrangements. This was quite a humiliating experience; for one thing I already have two confront barriers to accessibility and all facets of society; and then having to be discriminated for having a guide dog as my companion and helper is appalling. I've sent numerous emails to the company and no one has replied or contacted me with any apologies or compensation; so I will be filing a case with the Quebec human rights commission.

24h before my flight they cancel my freight to the airport and give you 0 compensation, only another ticket 4 hours earlier. Not recommendable at all.

This is my third ride using tour express and my last driver was a good ride and i gave a good review about the Driver Ali. Today is my worse experience with the company, i was supposed to be picked up at 197 Rue champlain Gatineau but the driver arrived at 7:13 when i spoke with him about it he arrogantly tell me i can complain to the company if i like without even saying sorry!!. I tried to let that go but as the journey started i found out he is already run at 140 speedometers, and he is making calls while driving, He is the first driver i see not putting his driver’s License on the dashboard where everyone can see it just like the last two drivers i drove with did, he matches brake and the whole vehicle could feel it. I feel unsafe throughout my ride. This kind of driver is bad for the company reputation. Thanks

This was the scariest experience please stay away from this company. When booking my trip back to Montreal from Ottawa, I thought I was booking a coach bus until a minivan rolled up instead. Which is totally fine, if the driver wasn’t completely reckless. I’m not sure if the driver was under the influence or had a medical condition but the entire car ride, but we were constantly swerving and nearly got into a few crashes. I started to worry when we got on the highway, and I thought we were going way way too fast. I looked up at the speedometer and pulled one up on my phone, and for the majority of the trip we were going 140kph when the speed limit was 70. This driver was texting while driving, and consistently driving between the lane divider lines and taking up both lanes. So when the occasional car would pass, we would swerve very hard and since we were going so fast, I was scared we would’ve been run off the road. He was driving way too close to the concrete borders on the left side, and there was enough space to fit another vehicle between the two lanes on the highway since we were over the border line. When we got over the bridge onto the island of Montreal, it was no longer possible to pass cars due to more being on the road. So, this driver would follow so closely to other cars that even the slightest move would’ve sent us into a nasty car accident. The car in front of us was slowing down and brake checked the driver who proceeded to slam on the brakes and this happened another two times. When we got off the highway, I started thinking that at least we weren’t going so fast that I could die from a crash anymore. He drove more aggressively than I have ever seen anybody drive downtown and since he was going so fast, he did not see one car that we quickly swerved into the next lane and we got so lucky since the car in said lane had the reflexes to move. Once we arrived at Berri-UQAM, I felt so lucky to be alive and not dead in a ditch in rural Ontario. I have never had to actively fear for my life in a car until now. The entire time I was certain that I would die in this car and I would never recommend this experience to anyone. Just book a real bus for the extra $10. This fear and panic for your life is never worth it.

Horrible experience. The ad leafs you to believe it is a bus and they show up in a crappy van. I am a transit driver and can tell you they’re customer service is horrible. The man was yelling at customers and tried to tell me I did not have a ticket while I’m showing him my ticket. He then checked his phone and realized I did have a ticket and told me to wait in a rude tone. I decided not to bother and drove myself to Montreal as my car was in a nearby lot. I would never book with this company again.

Awful! 2 hours delay. No apology.

Affordable, safe and comfortable ride from Ottawa to Montréal. Our driver, Ayoub, was very friendly and it was a great experience overall. Would definitely recommend

Great trip from from Ottawa to Montreal. Great price, punctual and great driver. J.A. Thanks!

Avoid this company, especially if punctuality is crucial for catching a flight or similar. Not only our trip was delayed by 1 hour but they charged us twice and refused a refund when we realized this a couple of days later, making it a total scam for us!
Consider better alternatives:
1- Bus: Orléans Express
2- Train: VIA Rail Canada
3- Car share: Kangaride

Unsafe and dangerous driving. I would never recommend this shuttle bus service to anyone. Yes they are polite but who cares when your life is at risk. The 2nd time I got this driver, so this is not some random event. He speeds, tail-gates, and most dangerously he texts while driving. He finds everything to do under the sun while driving: opening candy wrapper, even opening bottle of water, Yes, all while speeding too. The worst is when he started to text, He was continually texting back and forth. Every time he puts down the phone, then you heard a buzz, he texted back. Their website says they don't accept phone calls while driving, But texting is alright???! Barely holding the steering wheel in one hand , while holding his phone and texting with the other, his eyes leaving the road for seconds at a time. This is dangerous no matter how good of a driver he thinks he is. One slip and that's it. Do that crap on your own time please, not while you're driving 7 other people. I was glad when that trip was over. Never again would I book with this bus service even if they are a bit cheaper. Just not worth it. My life is worth more than a lousy text message.

I really liked my experience with TourExpress. Fast and efficient. The driver (Fathi Madwi) from Montreal to Ottawa/Gatineau was really nice. I had booked my trip on busbud so it was my first time. I did not read the adresse carefully. But fortunatly they call you close to departure time so I was able to catch the van.

My husband & myself used Tourexpress for the 1st time travelling Montreal to Ottawa on Sunday Sept 10th 4:30 pm The van was comfortable even though it was full. Our driver was excellent and attentive and we arrived early.
Will definitely use this service again

First time i rode this bus and I was impressed already. They have a very good service—-the driver is very polite and helpful, their van is very clean and spacious, and on time. Why opt for a very expensive bus ride when here is one offering a quality service at affordable price!

Excellent service Bella! Thank you! Have a happy new year.

Excellent professional driver. Very clean and quiet ride. Will use again!

I’ve been using this small, locally owned company for more than six months, at least twice a month. I am always happy and very impressed with my experience from beginning to end. Smooth ride, profesional service, unbeatable prices. I will not use any other shuttle service. I really like to support local small businesses like this one.

Good car, clean safe and polite driver .
I recommend to all.

Traveled from Montreal to Ottawa and I really did enjoy my trip. It was smooth, quiet and the driver (by name Muftah) is indeed professional,respectful and careful. I recommend.

Thank you for such a great service today. To appreciate I wanted to let other people know about it. These guys are local Montreal guys and I am impressed by their shuttle service. Very peaceful and safe, on top of all great guys to chat with. Highly recommended.