The car hire company in Manchester has taken a sum of money from my credit card as a security deposit. Meelis from Wisecars went to great lengths to ensure that the security deposit for the hire... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had an issue with a car hire at Palma Airport in early July 2026, with Goldcar, booked via Wisecars, which resulted in me walking away. I notified Wisecars immediately and Eduardo was the pers... See more
Company replied
I had booked a car via a German webpage through Wisecars with Avis. At arrival in Dublin Avis told me about new Regulations they had intoduced concerning older drivers. Nobody had ever informed me ab... See more
Company replied
Contacted Meelis today for help with cancelling a rental car that was made back in March 26. I actually moved the trip to Albany and had forgotten about the rental until I received an email. He was... See more
Company replied
Company details
Written by the company
Wisecars is a car rental broker staffed by people who have worked in the online car rental industry for over 20 years. All this experience and expertise is aimed to ensure you get the best experience. We offer a price comparison of major and independent car rental suppliers around the world!
Wisecars - wide selection of internationally known car rental brands
Written by the company
- How does Wisecars offer such competitive prices?
- Our team has many years of experience in the car rental industry and knows how to negotiate strong rates for our customers. We work with both leading global brands and trusted independent car rental companies, giving us access to a wide range of options. Because of this broad coverage, our platform can compare multiple suppliers in real time and highlight the best available deals for each location and date so you can choose the option that offers the best value.
Free Cancellation up to 48 hours before you pick-up your car.
What's Wisecars' cancellation policy?
You will receive a full refund if you request the cancellation 48 hours before the pick-up time. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for the products.
Read more from https://www.wisecars.com/en-us/reviews.
Contact info
315 Montgomery Street, Suite 900, CA 94104, San Francisco, United States
- +1 6468130129 (US)
- support@wisecars.com
- www.wisecars.com
4.4
Excellent
18k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent value and courteous, efficient staff.
We had an excellent experience with Wisecars in Boston. The price was quite reasonable, and even though our flight got in 1.5 hours late, they had an exceptional car available for us. The car was clean, low mileage and in great shape. Even though the line at the pickup counter was a bit long, the resulting choice of car and very kind treatment of the staff (we have kids!) made everybody happy.
19 July 2026
Unprompted review
Reply from Wisecars
Dear Mary,
Thank you for sharing your experience!
We’re so pleased to hear that everything worked out well despite your flight arriving late, and that you were happy with the car and the service. It’s especially great to know that the staff made your family feel welcome and well taken care of.
We hope to see you again on your next trip!
Kind regards,
Rachel from Wisecars.
Easy to book
4 September 2026
Reply from Wisecars
Dear Aliki,
Thank you for your review!
It's great to hear you found the booking process easy and convenient. We appreciate your feedback and hope to assist you again on your next trip!
Kind regards,
Lawrence from Wisecars.
We had an issue with the car rental…
We had an issue with the car rental company and Wisecars made sure it was resolved in our favor. Recommend 100%
27 August 2026
Unprompted review
Reply from Wisecars
Dear Katherine,
Thank you for your recommendation!
We’re glad our team could step in and help achieve a positive outcome for you. We truly appreciate your trust and support!
Kind regards,
Lawrence from Wisecars.
Eduardo was great
Eduardo was great. He answered my questions in a very short time and was thorough. We travel frequently and will be using Wisecars in the future
31 August 2026
Unprompted review
Reply from Wisecars
Dear Wayne,
Thank you for your wonderful feedback!
It's fantastic to hear that Eduardo was able to assist you quickly and thoroughly. It means a lot to know that, as frequent travellers, you’ll be choosing Wisecars for your future car rentals.
We look forward to helping you again!
Kind regards,
Rachel from Wisecars.
Reply from Wisecars
Dear Kevin,
Thank you for sharing your feedback!
We're glad you were happy with the value and found the whole experience quick and hassle-free. We appreciate you choosing us!
Kind regards,
Rachel from Wisecars.
Very quick and helpful.
Very quick and helpful.
Aune knew what she was doing and sorted my query quickly, efficiently and pleasantly.
27 August 2026
Unprompted review
Reply from Wisecars
Hello,
Thank you for your kind feedback!
It's great to know that Aune was able to resolve your query quickly and efficiently. We're here if you need anything else!
Kind regards,
Lawrence from Wisecars.
Eduardo provided me with very kind and…
Eduardo provided me with very kind and quick help!
1 September 2026
Unprompted review
Reply from Wisecars
Hello,
Thank you for your kind words!
We’re so pleased to hear that Eduardo was able to assist you quickly and kindly. We’ll be sure to share your feedback with him.
Safe travels!
Kind regards,
Rachel from Wisecars.
Great Webside and wonderful Prices
27 August 2026
Reply from Wisecars
Dear Richard,
Thank you for your kind feedback!
We’re pleased to hear you found our website easy to use and were happy with the prices. We really appreciate your support.
Safe travels!
Kind regards,
Lawrence from Wisecars.
Easy and great options
26 August 2026
Reply from Wisecars
Dear Caroline,
Thank you for your feedback!
We’re glad you found the booking process easy and the range of options great. We appreciate you choosing Wisecars and hope to assist you again on your next trip!
Kind regards,
Lawrence from Wisecars.
Hello Wisecars,
Hello Wisecars,
I booked a rental car in Manchester from July 1 st to July 10th, Through Wisecars..
After returning the car , the rental Company Flex to Go,
did not refund my deposit.
Meelis from Wisecars was very helpful in this matter and
ensured that the deposit was refunded.
Once again thank you for this outstanding support!
Best regards from Hamburg / Germany
Dirk Velimsky
20 August 2026
Unprompted review
Reply from Wisecars
Dear Gabriele,
Thank you for your 5-star rating!
We’re so pleased to hear that Meelis was able to help resolve the issue with your deposit and make sure it was refunded. We’ll be sure to pass your kind words on to him.
Your feedback means a lot to our team, and we’re glad we could be there to support you!
Kind regards,
Rachel from Wisecars.
I called into Customer service to…
I called into Customer service to adjust my car rental and spoke with Piotr. He was very helpful and made the changes I asked for easily. I am thankful to this service.
26 August 2026
Unprompted review
Reply from Wisecars
Dear Penny,
Thank you for taking the time to share your experience!
It’s great to hear that Piotr made adjusting your rental simple and straightforward. We’ll make sure your kind words reach him.
We appreciate your feedback and your trust in Wisecars!
Kind regards,
Lawrence from Wisecars.
Easy to Use
Easy to specify the rental requirements and then navigate through the options to the best choice.
25 August 2026
Reply from Wisecars
Dear Paul,
Thank you for your great feedback!
We’re delighted to hear that you found our website easy to navigate. We hope to help you find the perfect rental again on your next trip!
Kind regards,
Rachel from Wisecars.
This is the second time I have booked…
This is the second time I have booked with Wise, first time was an easy and memorable experience so here I am again!
24 August 2026
Reply from Wisecars
Hello,
Thank you so much for coming back to us!
We’re delighted to hear that your first experience was so positive and that you chose to book with us again. We truly appreciate your continued trust and hope you have another smooth and memorable rental experience!
Kind regards,
Lawrence from Wisecars.
Called to cancel and straight forward…
Called to cancel and straight forward pleasant process. Excellent customer service from Aune.
23 August 2026
Unprompted review
Reply from Wisecars
Dear Asif,
Thank you for your kind feedback!
We’re delighted to hear that Aune made the cancellation process straightforward and pleasant. We’ll be sure to pass on your appreciation to her. It’s wonderful to know you received excellent customer service.
Thank you for choosing Wisecars!
Kind regards,
Lawrence from Wisecars.
Made an error entering pickup and…
Made an error entering pickup and dropoff time. Wrote to support and Piotr from Wisecars responded within 15min correcting the reservation. Amazing response time and greatly appreciated.
23 August 2026
Unprompted review
Reply from Wisecars
Dear Saumen,
Thank you for your feedback!
We’re delighted to hear that Piotr was able to quickly correct your pick-up and drop-off times and get everything sorted within just 15 minutes. We’ll be sure to pass on your kind words to him. It’s great to know you were happy with the response time and support you received.
Safe travels!
Kind regards,
Rachel from Wisecars.
It was a pleasure speaking with Aune on…
It was a pleasure speaking with Aune on the phone, she answered all my questions and guided me , so I don't have any issues with the rental company..
Overall it was easy to book, and I received extra phone calls from agents for my reservations and e-mails.
23 August 2026
Unprompted review
Reply from Wisecars
Dear Evangelia,
Thank you for your wonderful feedback!
We’re delighted to hear that Aune was able to answer all your questions and guide you through the process, helping you feel prepared for your rental. It’s also great to know that you found the booking process easy and appreciated the additional calls and emails from our team. We’ll be sure to share your kind words with Aune.
Thank you for choosing Wisecars!
Kind regards,
Rachel from Wisecars.
I had an issue with a car hire at Palma…
I had an issue with a car hire at Palma Airport in early July 2026, with Goldcar, booked via Wisecars, which resulted in me walking away.
I notified Wisecars immediately and Eduardo was the person who has handled my complaint. It has taken a number of weeks but I finally received my refund.
Thank you Eduardo for all your support.
5 July 2026
Unprompted review
Reply from Wisecars
Dear Richard,
Thank you for taking the time to share your experience.
We’re sorry that you encountered issues with your car hire, but we’re pleased to hear that Eduardo was able to support you throughout the complaint process and that you ultimately received your refund. We’ll make sure your kind words are passed on to him.
Thank you for your patience and for choosing Wisecars!
Kind regards,
Lawrence from Wisecars.
Longtime customer of another rental company
I was a longtime customer of another company who elimeinated their entire call centre support. So i Switched to Wise who offer real human customer support. So far great experience!
22 August 2026
Unprompted review
Reply from Wisecars
Dear Jack,
Thank you for choosing Wisecars and for giving us the opportunity to assist you!
We’re delighted to hear that you’ve had a great experience so far and that our customer support has made a positive difference. We truly value your trust and look forward to helping you with your future car rentals!
Kind regards,
Rachel from Wisecars.
So far so good
So far so good, Mark from wisecars helped me out without issue!!
22 August 2026
Unprompted review
Reply from Wisecars
Dear Jeremy,
Thank you for your kind feedback!
We’re glad to hear that everything has gone smoothly so far and that Mark was able to assist you without any issues. We’ll be sure to share your positive feedback with him.
We really appreciate you choosing Wisecars!
Kind regards,
Rachel from Wisecars.
Have been booking cars through Wise…
Have been booking cars through Wise Cars for several years now and always had good experiences, would recommend
21 August 2026
Reply from Wisecars
Hello,
Thank you so much for your continued trust in us!
We’re delighted to hear that you’ve been booking cars with us for several years and have consistently had good experiences. We truly appreciate your recommendation and look forward to helping you with your future car rentals!
Kind regards,
Lawrence from Wisecars.
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