Waifuworld Reviews 

Very disappointing experience. We paid for an anime statue that was offered as a pre-order, with an expected delivery date of June. It is now September, and we have received absolutely no meaningful update about our order.
We have tried contacting the company by email and through customer support, but our messages have been ignored. Delays can happen, especially with pre-orders, but completely ignoring customers who have already paid is unacceptable.
At the very least, you can have the decency to reply and tell us whether the statue is actually going to be delivered, provide a realistic delivery date, or simply refund our money.
At this point, you have had our money for months while giving us neither the product nor any proper communication. If you cannot fulfil the order, then explain how we are supposed to proceed to get our money back.
Really disappointed with the customer service and the complete lack of communication. We paid for a product in good faith and deserve either the product we purchased or a prompt refund.

The delivery was fast and convenient

Parcel says delivered and hasn’t arrived tried getting hold of customer service through the page heard nothing back

3x yugioh Dbz villain deck
Fast post item arrived in perfect condition.

Made an order for some custom Yu-Gi-Oh cards on the 6th of March and have had no correspondence or confirmation of my order. Order has been paid in full and cards are in stock on their website currently and at the time of ordering. Emailed their support email and opened tickets with them and nothing.

I placed an order at the beginning of the year The shop initially announced a delay, which they later justified by stating that it was due to an ongoing legal dispute with a supplier. Because of this, the delivery was postponed further and further.
Due to these repeated delays and the uncertainty, I decided to cancel my order around 13 days ago. Since then, I have been requesting a refund, but I have not received any response at all.
I have contacted the shop multiple times via email and through their contact form, but ever since I cancelled the order and asked for my money back, there has been complete silence. This lack of communication is extremely unprofessional.
At this point, I am still waiting for my refund. If I do not receive a response or my money back by the end of this week, I will consider taking further action, including legal steps and reporting the case to consumer protection authorities.

I had a very positive experience with Waifuworld when purchasing anime figures for my collection. The shop offered a very interesting selection of statues and anime merchandise, including figures that can sometimes be difficult to find within the European market.

One aspect I particularly appreciated was the possibility to place pre-orders for upcoming releases, which is very important for collectors who want to secure certain figures before they become rare or sold out.

Many of the statues feature original and striking designs, making them great display pieces for any collection.

As someone who has collected anime figures for several years, I especially appreciate stores that carefully curate their selection and offer interesting pieces for collectors.

Even though the shop has temporarily closed its operations in Germany, I sincerely hope it may return in the future. I would definitely recommend it to anime figure collectors.

中文
我在 Waifuworld 购买动漫手办的体验非常好。这家商店提供了丰富的动漫雕像和周边产品，其中一些在欧洲市场并不容易找到。

我特别喜欢他们提供的 新品手办预订（Pre-order）服务，这对于收藏者来说非常重要，因为许多热门手办在发售后很快就会变得稀有或售罄。

许多雕像都拥有 原创且非常有冲击力的设计，非常适合作为收藏展示。

作为一名多年动漫手办收藏者，我尤其欣赏那些认真挑选产品、为收藏爱好者提供有趣作品的商店。

虽然这家商店目前在德国的业务暂时关闭，但我仍然希望未来能够重新运营。我非常愿意向动漫手办收藏者推荐这家店。

I pre-ordered a figure in december 2024, and shipping was supposed to take place in the first week of January 2026. Two weeks later, I still had no notification or update, so I sent them an email asking what the problem was. At first, there was no answer, so I sent another email urging them to respond. They eventually replied, saying they were involved in some kind of lawsuit with the supplier because the supplier was allegedly refusing to deliver the orders. They told me they would know more in three to four weeks and promised me a refund if things went sideways.

Six weeks later, there was still no update, so I sent them another email asking for information. That was three days ago, and I still have not received a response.

I assume this terrible service may be related to them closing their shop in Germany, but that is still no excuse for such poor communication or handling of the situation. The problem is entirely on their end, and it should not be up to customers to ask why there is a delay in shipment. The least they could do is notify us. Sending a mass email to customers cannot be that difficult.

I will now consider taking legal action and would advise everyone else to do the same before they completely shut down, as recovering your money as a creditor may become much more difficult afterwards.

If i could give a lower score than 1 star i would. The store is just plain incompetent, order's keep getting delayed without any notice or any form of notification. It wouldn't be as bad if their support wasn't god awful.They answer the tickets and mails 1/5 times if you are lucky and when they actually answer they are rude and completely useless saying that they don't know anything and can't do anything. Overall this company is terrible and i would even call them a scam. No wonder they will shout down.

UPDATE: So after almost month and a half since i requested refund i still haven't gotten my money back and now for the last couple of weeks they stopped responding completely. This company is a complete scam and i will most likely take a legal action.

I ordered in November and was told it would take about 8 weekdays. A few days before christmas (a month later) I'm told they don't have it at the moment. I can see they don't even have the item on their site anymore, also they haven't replied to my cancellation or returned the money. UPDATE - Immediately after my review i got a reply. However, even now, i still haven't been returned the correct amount.

Very nice service, always comes with extras, stickers ect. Which always nice to see. Recommend for every anime fan.

Got package in time, fair prices, quick delivery, you can contact with admin for any questions, cool free gifts, decent figure shop, I’m happy :)

10/10

Would be awesome if you guys could do the YuGiOh anime cards with regular borders as well, not just the gold for some cards.

Honest service, they notify you that there can be delays for whatever reasons, even offered an on site pick ups if you want it now. The items are original, work quality exactly as advertised. And their pricing is one of most reasonable in Germany. Some premium figures are priced not much different from the ones back in Japan. If you have no time to fly to Japan this is the go to place

Fast delivery and exquisite quality 😇