VVSochBAD.se Reviews 

After I received a notification from PostNord that the packet will not be delivered because the weight did not match the order made by this company - I took contact with them twice to find out when the order would be resent . No response to the enquiries has been forthcoming and now I will approach my credit card provider for a refund so I can purchase somewhere else . Does not seem to be a serious company . Update 16/8 : The item was resent but the message came that the item was resent from the seller long after the item arrived again . Some frustration over this delay in communication and delivery but the item appears fine and useable

We ordered a sink from this company and installed it in our summer house. Meaning we are not there much and used it only a couple of times in May and June during long weekends.
Long story short I started to notice cracks in the sink (brand secher) and some scratches that u couldn’t remove. I emailed some
pictures to customer team asking for a replacement and compensation for the cracks as we have been very careful with the sink and there is not explanation as to why it would have three cracks already after a couple of weeks. They advertise the material as extremely resistant. The customer service was totally unhelpful explaining this is due to “normal tear” and they won’t compensate or send something else. Mind you I even suggested to buy another one from
Their website in better quality and if they could reimburse the first one! No was the straight answer. Total lack of customer service. Would highly recommend finding another website.

We liked the fast delivery and good communication along the way. The delivery was very good.

Allt fungerade som väntat, bra beskrivning av produkten och felfri leverans!

No answer from support.
No status update on the order.
Fake delivery estimate on the website.

Got the perfect replacement part for my need. They had it! I went in search of the hinge base plate, and most stores didn't have it and said it was from an old model. I found these guys online, they had the part! Got it, fixed the hinge!

Excellent service and high-quality goods. I ordered a folding ladder and received the goods two days earlier than the scheduled date. I am now using the product, am very satisfied with my purchase, and can wholeheartedly recommend this store to others as a reliable and responsible seller.

Their online web store is well laid out and it is easy to find what you are looking for. Pricing is good as well. Service was great, items were shipped the next day and arrived in good time.

My shipment from VVSochBad was sent but nothing has been delivered. The tracking function on the company website does not work and there is no way to get in contact with the company apart from their customer portal.
The expected responce time from their customer service is 11 to 12 days
Horrible, I will never order from them again...

Could easily install what I ordered, the delivery charges n the charges for initiating a return are high though! Otherwise good experience 🙂

Terrible customer service from an employee called Kristoffer. I placed an order in the evening for an actuator, and the next morning I realized that I also wanted to add a valve. I contacted customer support to ask them to add the valve to my order so that I wouldn't have to place another order (because shipping is 100 SEK and the valve costs 150), and the response was curt, unhelpful, and not at all customer-oriented. I have rarely experienced anything like this, and I hope this person is not the one handling your inquiries.

Further Reply to company's response: As you mentioned, in some instances you can cancel the order so the customer can place a new one - the order was placed in the evening and I reached out for support the next morning when i realized I need to add the valve for the product (customer support was supposedly be provided by the employee Kristoffer) and it's hard to believe that I did not get any customer support and just a hard reply because the order was 'already packed'. He had not even had his coffee by that time and there is no way this would have been packed during the night, I mean.. anyway, thanks for the generic reply!

This is one of the worst shops I've ever encountered, my advice is to just skip this one and buy your stuff elsewhere.
After placing a rather big order nothing happened for weeks, seems that 2 out of the 40 items I've ordered weren't in stock and they waited until everything was complete without informing me. The promised delivery time of 2-3 days on the website is an illusion. After asking them to send my good a.s.a.p. since I really needed them I got a first partial delivery.
Half of the good was damaged, some quite badly, because they just stacked the entire order in one pile. All the items in bottom had 'transport' damage.
Here's where the real nightmare started, contacted customer service. By phone they refuse to help you, that's only for sales. If you have any aftersales issues, you need to contact them via their own portal. They promise a response time of 4-5 days. So some basic negotiation about a decent refund took weeks. When finally getting an agreement, they went silent. We agreed on a partially refund and some new parts to fix the damaged items. But they just ghost me. I'm waiting for weeks without any respond. Unable to call them, getting no feedback online, and they don't have a physical store to look them up.

My advice, avoid this place like hell!

Very bad to handle claim and returns, just simply do not reply.
Try other supplier

Great prices and wide range of choices. Prompt delivery.

Packets inside are open.

Ordered a doucheset from Gustavsberg at a competitive price. The set was delivered fast and is of excellent quality!

One of the worst customer services I’ve ever experienced. Returned an item unopened in original packaging exactly how it was shipped to me. Put my shipping label over theirs. Item was damaged on return and they charged me the full amount of the item for putting a label on the box over theirs and for not repackaging the items more securely though it was shipped exactly as they shipped it to me. Slow to respond to communications, little to no information exchange. Just saying you’re wrong we are right. I will never order from them again and will make sure anyone I know knows about their poor service and double standards. Good luck as a company…

We bought a bathtub from this website with different components and accessories to be delivered.

The bathtub arrived quite quickly, but the delivery company did not want to deliver the bathtub upstairs to our apartment. We then realized that the website tells that the goods are going to be left on the ground floor, still, I think that this information is not visible enough.

Another part of the bathtub, the front panel, was expected to arrive on the 10th of January but arrived about 2 weeks later. This panel did not have any installation instructions. I have contacted VVSochBad support but they do not want to help me. They rather recommend contacting the manufacturer !?!?!