Anova Precision Cleaner
Bought an Anova Precision Cleaner that broke. Item was sent back to v-nix for repairs. Never heard anything back from them
21 June 2022
Unprompted review
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3.7
Average
76 reviews
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good communication and fast shipping
Ordered a Feiyu-tech G6 gimbal and during the payment process something went wrong (on my side) with the payment provider. The money was never deducted off my balance, so the payment didn't go through.
After sending an email V-Nix quickly responded and informed me about the payment situation, and that i should just re-order it.
The second time the payment was authorized correctly and the shipment went out the same day.
24 August 2018
Unprompted review
Prompt response to any queries!
31 May 2018
Unprompted review
Worst service I've ever dealt with
Excellent prices if you want to buy in Europe... But stay away in case of problem. No service. You'd better contact directly the support service of the company (in my case: Feiyutech). They promise a lot but finally treat you like an idiot, Forget in all the cases any warranty, they will invent non legal reasons (. It seems that there's in fact only one person in charge of everything in this company. For the service, you have to wait for 10 days at least (official answer from them). Incredible, 30 years in the business and never saw such an awful company. Well, after having received back after having paid a 50 € ransom. I can say that they didn't even check or get out of the box the gear involved. Stay far far away.... (not speaking about the way they consider their customers) as you can see below.
4 August 2017
Unprompted review
Reply from V-Nix.nl
Hi Jerome,
We're sorry to see you're feeling this way. It would have been a nice gesture of you to also include the fact that you've sent us a video showing clear signs of misuse (e.g. not knowing how to handle the product the right way). With 30 years of experience in the video industry we expected to see something different in the video.
We've inspected your unit within 5 working days after receiving it in our warehouse. It was tested by our technician and no error could be found. In order to assist you we've contacted you to see how to reproduce the problem. That's where you sent us the video where you use the Feiyu Tech without a camera in it, stating that it "spins out of control". Clearly that's what is going to happen with an unloaded gimbal. When mounting the camera in the same video no effort is made to balance it, because "there's no need for that". We kindly refer to the manual quoting that both actions are strictly prohibited. Is simply causes the Feiyu Tech to break. We were surprised to see it still worked just fine. Talking about luck.
Because we had a lot of contact by mail already and we felt a bit sorry for you, we've written that - in case of warranty - your unit would be swapped for a newer version, the MG V2. Obviously in a case like this where the unit works just fine there's no need for a replacement. In addition to our service as mentioned above I've gave you the option yesterday to send it back to Belgium for free without any hidden costs. No labour nor shipping would be calculated. Instead of an agreement or maybe even a simple "thank you" we got a mail stating that this was the worst service you've ever encountered. Again, we feel sorry for you that our service is the worst ever in your opinion.
Because of your wonderful way to say "thanks", the favour we've offered you yesterday will be retracted and we're forced to calculate labour + shipping. These will be invoiced today. We do have limits and you've hereby reached them. Ofcourse, if you have any remaining questions please feel free to contact us. We're happy to assist you as we do with all our customers without exceptions.
Best regards,
Mike de Jong
Customer Service
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