UK Flooring Direct Reviews 

The samples turned up on time and were very good quality

I had ordered before but needed extra packs due to my mlsmeasure i was short i phoned uk flooring they were very helpful in can't thank them enough great service and speedy delivery

The purchase process was easy, the product is great. The fact that I could order samples helped a lot in making decision.
The delivery was not very fast, I think they offered a delivery 4 or 5 days later. This was still ok, but the estimated delivery was promised by 12.20 on the day and they were almost two hours late without notifying us. There was no contact number either to trace.

ordered and delivered on the day specified, damaged box replaced with no hesitation and delivered as soon as possible very satisfied with your service.

regards john

Website easy to use, you can select the flooring and then see it in your room, great choice of flooring, we also used the free sample service before ordering. Being able to select your delivery date is also very helpful.

Initially very good, quality of flooring seemed good, easy to buy, held my flooring until I was ready. The items are easy to fit when in good condition but so many damaged boards, slightest bit of damage on the edges and they are difficult to fit. Took me numerous phone calls to be able to arrange delivery, e mailing customer service doesn’t get a response.

The main issue with the company is their choice of courier (which they won’t offer an alternative) and the aftercare that UKFD offer. I initially had a delivery slot booked for 5.30 - 7.30pm to which they didn’t show up and didn’t let us know so I had to pay someone to be on site to take a delivery that didn’t arrive. The following day when the delivery company arrived the flooring had fallen over, and damaged 3 of the packs. I contacted customer service which took numerous attempts who arranged for replacements to come. Whilst fitting the flooring it came to light just how many additional boards were damaged. Of the 3 replacement packs 15 of the 18 boards were damaged and unusable. In total we ended up 30 boards short due to the damage.

I contacted customer service again, was told to e mail pictures of the damage boards to which they don’t respond unless you then follow up with a phone call 24 hours later. Was told they would be replaced, the next day I had an order for 3 packs. Had to call and chase again to say I needed 5 packs. Took delivery of the 5 packs 2 days ago and every single board is stained and numerous are damaged, the pallet and packs arrived soaking wet. I contacted customer service again, sent pictures, no reply. Phoned and chased 24 hours later to be met with an argumentative and dismissive customer service agent, also now told the flooring is out of stock and won’t arrive until the 20th of September. Have been online and they are giving me a delivery date of 8th September if I re-order.

Was asked where to complain to and was told customer service deal with that. When I said I wanted to complain about customer service was told they’d still deal with it which I wasn’t happy with. Am awaiting a call with a manager today, will be interesting to see if this materialises. Currently left with unfinished flooring and no faith that condition of boards when delivered will be good enough to use.

Would not recommend to anyone due to complete lack of communication from customer service and problem solving.

good delivery time update and driver called when he was a few minutes away. Great!

Great customer service reasonable prices and fast delivery

The samples were all very high quality. Phoned to make a order.Penny was very helpful, making sure I chose the correct accessories.
Delivery was very quick,some damaged items reported and replaced free of charge,my joiner had a bit of difficulty clicking some of the joints in,however a smear of vasaline came to the rescue, very good quality boards, would definitely use again

Horrendous customer service, being working on a house and had three deliveries of damaged flooring, each time it gets progressively worse. Lacklustre responses to emails and a flippant attitude to dealing with issues. Their customer services team and managers need to reassess their ability to fulfil their roles. Issues are still not resolved and look likely to continue for sometime, which wouldn’t be the case if UK Flooring Direct was a trustworthy supplier.

Great service from Idah who was super helpful with advice on colour matching and the different products. Would recommend and use again!

Junaid was so helpful in his advice about matching the Scotia trim to the laminate click tiles we had ordered earlier, expertly aided me with the paying process whilst we were talking on the phone and added the order to be delivered on the same date as the previously ordered tiles. He was very knowledgeable and a pleasure to talk to.

Samples sent quickly. Penny customer service advisor very professional and helpful waiting for delivery

Everything was straightforward. Good service

My experience was first rate. Especially working with Junaid. He listened to all my questions and went above and beyond to help me but the right flooring for my house. He wasn't pushy or tried to get me to buy things I didn't need. Instead he asked me what was most important and which product would work best for my house. I have already recommended him to my friends and family. Thank you again for all your help.

Great and fast delivery

Awful from start to finish!!! Do not use!!! Product was delivered late with no communication, when it arrived it was bowed and twisted ( lvt so shouldn't have been possible) so badly that the floor layers couldn't get it to click despite best efforts. Advised customer services that was the case and told that if we could identify by half 11 they could get it out the following day. Despite 2 more phone calls and 2 emails before this time deadline when I later called again to check that this was done I got through to a very unhelpful man who simply put it, nothings ordered so what can I do?? At this stage I asked for the whole order cancelled and to be refunded. A couple of hours later I received an email telling me that the money had been refunded and that the old flooring would be collected the following day. The flooring was collected but then 3 days later I received an email telling men the refund was now being processed. When I queried this I was told that yes, despite having email confirmation and having called to be told it was processed that it had in fact only just been processed!! And to top all this off was subject to a 40 pound deduction for delivery!!!! When challenged over this amd raised with the questions of who was paying my fitters for their wasted time due to the abysmal service and product I was told that I would need to speak to a manager. They would call in upto 4 hours!! 3 working days later I am still awaiting the call!! Don't waste your time and money!! One of the worst retail experiences I have ever had!!

The flooring itself is very high quality, as shown on the sample, and the company sent it through on time. The delivery driver, however, dropped it off outside the property border and once I pointed out that it needed to go upstairs, as I'm on the 2nd floor, he said "just as well you've got all day then" and nicked off. If this was one roll of vinyl, fair enough, but we're talking 13 packs of 15kg laminate. He took one look at my stairs and said "nope".

So the average rating is because the company did nothing wrong so they get a 5*, but the delivery driver was awful and rude and deserves a 1*.

Quick delivery and quality products. This is the third time we have ordered from UK Flooring Direct. Able to match the floor even though bought 6 years apart.