Second time ordering from Timber Composite Doors, and once again, excellent service and product. Fast efficient survey, fitting was excellent and we're really pleased with the new front door.
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See what reviewers are saying
Really good experience with this company. Liked the website which allows you to play around with designs and gives complete transparency on prices. Good customer service from the company who answered... See more
Company replied
Great company. Installation was done by a third party (Martindales) which initially worried me, but they did a fantastic job. The door looks fantastic and represents good value. I upgraded the letterp... See more
Company replied
Go0d response to all our enquiries. Quick and efficient service. Good price too. The only let down was on some of the final finishing, caulking etc but considering the fit was to an old building the... See more
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Company details
About Timber Composite Doors
Written by the company
Timber Composite Doors offer the superior quality Solidor Timber Composite Door range that can be uniquely styled to your requirements.
Unlike other companies, our doors are all handmade in the UK to your exact requirements. We install nationwide (including Northern Ireland)
Our Timber Composite Doors are recognised as the most superior quality on the market, and we also offer French Composite Doors and Stable Composite Doors options. We even boast the largest style and colour range in the UK.
Timber Composite Doors - the difference between us and the competition is quite simply quality...
Unlike other companies, our doors are all handmade in the UK to your exact requirements. We install nationwide (including Northern Ireland)
Our Timber Composite Doors are recognised as the most superior quality on the market, and we also offer French Composite Doors and Stable Composite Doors options. We even boast the largest style and colour range in the UK.
Timber Composite Doors - the difference between us and the competition is quite simply quality...
Contact info
Teesview, Sabatier Close,, TS17 6EW, Stockton on Tees, United Kingdom
- 0800 069 9210
- enquiries@timbercompositedoors.com
- www.timbercompositedoors.com
4.7
Excellent
2k reviews
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Replied to 100% of negative reviews
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Return customer - happy once more!
Second time ordering from Timber Composite Doors, and once again, excellent service and product. Fast efficient survey, fitting was excellent and we're really pleased with the new front door.
23 September 2026
Unprompted review
Reply from Timber Composite Doors
Hi Richard,
Thank you for taking the time to share your experience and for choosing Timber Composite Doors again!
We are over the moon to hear you chose us again and that we could support you from start to finish.
Best Wishes,
Katie
Great personal service
Great personal service, great prices and great easy to use website. Also very quick service compared to competitors and every part of the process was very professional with quality products at very competitive prices. Would recommend highly.
19 May 2026
Reply from Timber Composite Doors
Hi Richard,
Thank you for taking the time to share your experience and for choosing Timber Composite Doors.
Best Wishes,
Katie
Happy customer
Really good experience with this company. Liked the website which allows you to play around with designs and gives complete transparency on prices. Good customer service from the company who answered all my questions over the phone. Once I placed the order, the survey, manufacture and fitting all happened quickly and the company who did the installation were friendly and efficient. Very happy with our new door and the whole process from start to finish
7 August 2026
Unprompted review
Reply from Timber Composite Doors
Hi Kate,
Thank you for taking the time to share your experience and for choosing Timber Composite Doors!
We are thrilled to hear you are happy with your new door and the experience you had with us, which is always our goal for all our customers.
Best Wishes,
Katie
Professional & Trustworthy Company
Bought a door online from this company, and it was a very smooth transaction from purchase to installation. All the staff I had dealings with were very helpful and accommodating, especially when I asked could they install a catflap in the door. The two guys who installed the door, especially the main installer, were excellent, very competent, professional, tidy and hard working - they are a credit to the company. No hesitation recommending to others.
14 July 2026
Unprompted review
Reply from Timber Composite Doors
Good morning,
Thank you so much for sharing your experience and for choosing Timber Composite Doors.
It's great to hear we could support you from start to finish and to hear you found our service helpful.
We truly appreciate your recommendation and do hope you love your new door!
Best Wishes,
Katie
All very efficient and helpful
All very efficient and helpful - very happy with the door.
Website a little confusing and contradictory.
Images of the glass on the website could be a lot better to help decision making.
6 July 2026
Unprompted review
Reply from Timber Composite Doors
Hi Nigel,
Thank you for taking the time to share your experience and for choosing Timber Composite Doors.
We are pleased to hear you found the team helpful and that you are happy with your new door.
We take all feedback on board regarding the website and order journey. If you would like to share some further details about what you found confusing, please do let us know.
Thanks again,
Katie
A First Rate Company
A very helpful company with a competative quote. They were quick to deal with the order and survey.
Customer Service kept us notified of all steps.
We were pleased with the installation and our double front door looks really great.
We would definitely recommend Timber Composite Doors.
17 June 2026
Reply from Timber Composite Doors
Good morning Keith,
Thank you so much for taking the time to share your experience and for choosing Timber Composite Doors.
We are thrilled to receive your recommendation and to know we could support you from start to finish.
If we can assist you with anything else in the future, please do not hesitate to get in touch.
Best Wishes,
Katie
Professional and very good price
We recently purchased a composite door from Timber Composite Doors and had an excellent experience from start to finish.
The entire process was smooth and professional, from the online ordering stage through to installation. We were kept fully informed at every step, and the Customer Service team was always available to answer any questions promptly and helpfully.
A special thank you to the Maidstone fitting team for their excellent workmanship and professionalism. The installation was completed to a very high standard, and we are delighted with the finished result.
We would highly recommend Timber Composite Doors to anyone looking for a quality product backed by outstanding customer service.
15 June 2026
Unprompted review
Reply from Timber Composite Doors
Good morning,
Thank you so much for taking the time to share your experience and for choosing Timber Composite Doors.
We are thrilled we could support you from start to finish and to hear you are happy with your newly installed door!
We truly appreciate your recommendation. If there is anything we can assist you with in the future, please do get in touch.
Thank you
Katie
Reply from Timber Composite Doors
Good morning,
Thank you for taking the time to share your experience and for choosing Timber Composite Doors,
Best wishes,
Katie
Easy process from start to finish
Easy process from start to finish, lovely well manufactured and fitted door. Highly recommend!
11 June 2026
Reply from Timber Composite Doors
Hi Helen,
Thank you for taking the time to share your experience and for choosing Timber Composite Doors.
We are delighted we could support you and to receive your recommendation.
Best Wishes,
Katie
Reply from Timber Composite Doors
Good morning,
Thank you for taking the time to share your experience and for choosing Timber Composite Doors.
Best Wishes,
Katie
Great quality and fabulous customer service
The door we ordered looks great, is secure and arrived on time. We received excellent customer service - I kept tweaking aspects of my dream door and they would make the change then send me the image again very promptly. That was a very helpful aspect of the service. I found the website easier to use than other door companies I tried.
28 May 2026
Reply from Timber Composite Doors
Good morning Emma,
Thank you for taking the time to share your experience and for choosing Timber Composite Doors.
We are over the moon that we could support you from start to finish with your dream door, and to hear our service and website stood out for you.
If we can assist you with anything else in the future, please do not hesitate to get in touch.
Best Wishes,
Katie
Great customer service and product
Good communication and help when I needed it including calling me to confirm details I got slightly wrong when ordering and helped me make the required changes. Product is good and our independent fitter noted the quality of the materials and fittings used in construction, so all round very happy.
22 May 2026
Reply from Timber Composite Doors
Good morning Graeme,
Thank you for your review and for choosing Timber Composite Doors.
We are thrilled we could support you and to hear the quality of your new door stood out.
If there is anything we can assist you with in the future, please do not hesitate to get in touch.
Thanks
Katie
Fantastic pricing and professional service
From initial contact to fitting it was a great experience, service was excellent price really good and high quality.
6 May 2026
Reply from Timber Composite Doors
Good morning,
Thank you for taking the time to share your experience and for choosing Timber Composite Doors.
Best Wishes
Katie
Reply from Timber Composite Doors
Good morning,
Thank you for taking the time to share your experience and for choosing Timber Composite Doors.
Best Wishes
Katie
While the door itself is good, the overall service was lacking.
I chose Timber Composite Doors based on price, but overall, the experience was disappointing.
The sales team were very persistent, calling multiple times a week to secure the sale, but once the deposit was paid, the customer service started to decline. Key information was not clearly explained, including the need for a thumbturn lock, which caused issues after installation. Payment options were also unclear.
The fitters (Martindale) were excellent and did a great job, and Ultion were very helpful with locks and keys. However, the company's communication and aftercare were poor. There were issues with extra keys, no support when I needed help fitting the thumbturn I had to purchase myself, and they missed the initial fitting date without informing me.
While the door itself is good, the overall service was lacking. If I had known, I would have paid more to go elsewhere. I would not recommend.
22 April 2026
Unprompted review
Reply from Timber Composite Doors
Hi Roxy,
Thank you for taking the time to leave your feedback. We’re really sorry to hear that your experience didn’t meet expectations, as this is certainly not the level of service we aim to provide.
Firstly, we’re pleased to hear that you’re happy with the quality of your door and that Martindale’s installation team was helpful. However, we’re disappointed to hear about the issues you’ve raised around communication and aftercare.
Regarding your experience with our sales team, we take pride in offering a helpful, non-pushy approach. We’ve reviewed your account and haven’t been able to locate records of multiple sales calls, so we’d really appreciate it if you could get in touch with us directly to share more details. This will help us investigate further, as this is not typical of our process.
In relation to the locking system, your order was placed with a key/key cylinder, meaning it is operated by a key on both sides. While some customers choose to upgrade to a thumbturn for convenience, this is entirely optional and not required for your door type. As the thumbturn was sourced separately, we’re limited to providing guidance remotely, though I can see our support team is currently assisting you and has requested photos to help resolve the fitting issue.
With regards to additional keys, Solidor supply three keys as standard. We do offer extras at checkout, which are processed post-installation via an automated email requesting your key code. Unfortunately, on this occasion that email was not triggered due to a system issue, and we sincerely apologise for this—our IT team is actively working to prevent this happening again.
Finally, we’re sorry for the inconvenience caused by the change to your installation date. While this was outside of our direct control, we understand how frustrating this must have been. We’re informed this was due to an unexpected vehicle breakdown, and a new date was arranged as quickly as possible to minimise disruption.
We’re genuinely sorry that your experience left you feeling disappointed, and we’d welcome the opportunity to speak with you directly to resolve any outstanding concerns. Please feel free to contact our team so we can assist further.
Kind Regards
Katie
Fantastic product
The door was very easy to order online it arrived within two weeks from order, The door is fantastic we are very pleased with it
9 April 2026
Reply from Timber Composite Doors
Good morning Steven,
Thank you so much for taking the time to share your experience and for choosing Timber Composite Doors.
Best Wishes,
Katie
They were very prompt in surveying the…
They were very prompt in surveying the work needed and completing the work required. We would recommend them to anyone.
26 March 2026
Reply from Timber Composite Doors
Hi Mark,
Thank you for taking the time to share your experience and for choosing Timber Composite Doors.
We truly appreciate your recommendation!
Best Wishes,
Katie
Good all round integrated Solidor…
Good all round integrated Solidor dedicated service. Well automated and easy online service with fast access on the phone to support when needed. Was concerned that installation was being done by a separate company (Martindales) but very pleased to find out during the scheduling process the both companies are owned by GFD Homes - so all in the family. No hesitation in recommending.
26 March 2026
Reply from Timber Composite Doors
Hi Ian,
Thank you for your fantastic review!
We’re really pleased to hear that you found the service smooth and easy to use, and that our team was there to support you when needed. It’s great to know the installation process met your expectations too.
Martindales are a partnered installer that we have worked with for a number of years. Although Martindales is not owned by GFD Homes, as they are contracted with us, they represent GFD Homes throughout the installation process, helping us deliver a consistent service.
We truly appreciate your recommendation and your kind words!
Best Wishes
Katie
Got delivered all good
Got delivered all good
Fitted door and 2 side windows only to find out they hadn't given me enough door and window cills leaving me 100mm short.So had to go out and find another cill which cost me £20
Then had ordered 5 keys and only got 3 keys not happy
27 March 2026
Reply from Timber Composite Doors
Hi Danny,
Thank you for your feedback, and we’re really sorry to hear about the issues you experienced.
When you first raised the problem with the incorrect length of cill, we asked if you could send an invoice for the one you had to purchase elsewhere so we can review this and resolve it for you. We haven’t received this yet, so please could you forward it over as soon as possible and we’ll look into it straight away.
In regards to the keys, our manufacturer supplies cylinders with 3 keys as standard. However, we do offer additional keys by arranging for them to be sent directly from our supplier, Brisant. The extra keys have now been ordered and should have been delivered to you yesterday.
Please accept our sincere apologies for the inconvenience and delay, and thank you for your patience while we sort this out.
Best Wishes
Katie
Installed Feb 2023 and after three…
Installed Feb 2023 and after three years with two door sets installed, I’m as pleased now as I was then.
From my recollection,survey,price and install were all carried out without problem and a trim mismatch was swiftly dealt with. Both doors were from solidor and are south facing. After three years they’re perfectly ok and still look really pleasing to the eye.
Very pleased I went for these products and the company. Recommended.
1 February 2026
Unprompted review
Reply from Timber Composite Doors
Good afternoon.
Thank you so much for taking the time to share your experience and for choosing Timber Composite Doors.
We are truly pleased to hear you are still happy 3 years on with your door, and we appreciate your recounting your experience.
Best Wishes,
Katie
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