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SPF Private Clients Reviews 

1,762
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 335 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, extensive knowledge, and helpful approach, transforming complex financial processes into straightforward and stress-free experiences. Many people highlight the exceptional service, noting its efficiency, clarity, and personalized guidance throughout their journey, making them feel well-supported. Reviewers also commend the quick response times and proactive communication, ensuring they are always informed and their needs are met. No significant recurring negative themes emerged from the reviews, indicating a consistently positive experience for the vast majority of customers.

What people talk about most

Staff

Users describe positive interactions with staff, consistently praising their professionalism, helpfulness,... See more

Service

Consumers find service to be positive, with many reviewers consistently praising the professionalism,... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the helpfulness, responsiveness, and... See more

Response time

Clients share positive opinions on response time, with many reviewers highlighting the promptness and... See more

User experience

Customers had positive experiences with user experience, consistently highlighting excellent communication... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I couldn’t recommend SPF - and specifically Kane Daniel - more. Having had some pretty poor experiences dealing with mortgage brokers in the past, I have nothing but great things to say about this par... See more

Company replied

Rated 5 out of 5 stars

Spenser Horsfall has assisted me twice over the years with my mortgage and has always been so helpful, professional, straight forward and gets the best deal done even where there are complexities. Tha... See more

Company replied

Rated 5 out of 5 stars

From first call on 5th May to funding on 2nd June refinance of our BTL could not have been more straightforward. Luke Thorne was excellent- understood exactly what we needed and found the right mortga... See more

Company replied

Rated 5 out of 5 stars

From the 1st call I had with the team at Howden they were able to put me at ease and talk to me like a human, rather than some of the over technical worded robot sounding advisors I have used in the p... See more

Company replied


Company details

  1. #37 of 89 best companies in Mortgage broker
  2. #25 of 99 best companies in Finance broker
  3. #11 of 51 best companies in Financial advisor
  4. #34 of 175 best companies in Insurance broker

Written by the company

SPF Private Clients were established as Savills Private Finance in May 1997. Originally launching as the exclusive financial services arm of Savills plc, the Company rapidly grew into one of the market leaders in UK financial services. In 2011, following a management buy-out, the company changed to SPF Private Clients (SPF). Since then the company has grown and diversified into a national brokerage employing over 200 people, with offices in multiple locations across the UK, Channel Islands, and internationally in Hong Kong, Singapore and Dubai. Our diverse expert teams offer a trusted service across mortgages, insurance, protection, commercial finance and financial planning. In August 2022 we became part of the Howden group of companies, a leading global insurance company operating in 100+ countries.


Contact info

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Discuss your mortgage or insurance and protection requirements.

4.9

Excellent

TrustScore 5 out of 5

2k reviews

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Replied to 100% of negative reviews

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4.9

All reviews

(1,762)

335 reviews in the last 12 months

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Rated 4 out of 5 stars

efficient and good advice

17 July 2026
Unprompted review
SPF Private Clients logo

Reply from SPF Private Clients

Thank you, we appreciate you taking your time to let us know about your experience. We are always keen to gather feedback from our customers to ensure we are providing the level of service you expect.

We look forward to working with you again in the future, and in the meantime don’t hesitate to reach out to the team if you have any questions.

Rated 5 out of 5 stars

Amazing Service

I wored with Matt & Isabella to get a mortage for my first property and they were absolutely incredible! They were so helpful and answered any and all of my many questions being supportive and responsive throughout. Their communication throughout was excellent and made the whole process simpler and much less stressful!
They were also fabulous at then thinking about next steps that might be useful to then think about insurance. I can't thank them all enough!
I would really reccomend their service to anyone.

12 June 2026
Unprompted review
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Reply from SPF Private Clients

Thank you, we appreciate you taking your time to let us know about your experience. We are always keen to gather feedback from our customers to ensure we are providing the level of service you expect. I will ensure that I also pass your comments to Matt and Isabella.

We look forward to working with you again in the future, and in the meantime don’t hesitate to reach out to the team if you have any questions.

Rated 5 out of 5 stars

Have used SPF Private Clients multiple…

Have used SPF Private Clients multiple times now and can’t recommend them enough.

8 July 2026
SPF Private Clients logo

Reply from SPF Private Clients

Thank you, we appreciate you taking your time to let us know about your experience. We are always keen to gather feedback from our customers to ensure we are providing the level of service you expect.

We look forward to working with you again in the future, and in the meantime don’t hesitate to reach out to the team if you have any questions.

Rated 5 out of 5 stars

Remortgage process - Very happy with service provided

Emmie Roberts and Matt Jeffery were extremely helpful and proactive from the beginning to the end of the remortgage process. They were responding promptly to any questions that we may have had. They were also happy to help once the whole process was completed. I would highly recommend them

7 July 2026
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Reply from SPF Private Clients

Thank you, we appreciate you taking your time to let us know about your experience. We are always keen to gather feedback from our customers to ensure we are providing the level of service you expect. I will ensure that I also pass your comments to Matt and Emmie.

We look forward to working with you again in the future, and in the meantime don’t hesitate to reach out to the team if you have any questions.

Rated 5 out of 5 stars

Fantastic and professional service

Fantastic and professional service. Spenser Horsfall has helped me twice with my mortgage in complex situation and has been excellent. Highly recommended. Thank you

7 July 2026
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Reply from SPF Private Clients

Thank you, we appreciate you taking your time to let us know about your experience. We are always keen to gather feedback from our customers to ensure we are providing the level of service you expect. I will ensure that I also pass your comments to Spenser.

We look forward to working with you again in the future, and in the meantime don’t hesitate to reach out to the team if you have any questions.

Rated 5 out of 5 stars

Thank you!

Many thanks to the wonderful team at SPF Private Clients, especially Matt and Archie, for all their support, guidance, and proactive approach throughout the process.

Matt has been incredibly helpful, sharing valuable insights and keeping me well informed every step of the way, which made the entire experience feel seamless. I truly appreciate the team's professionalism, responsiveness, and commitment to delivering excellent service. I would highly recommend SPF Private Clients to anyone looking for expert advice and support.

7 July 2026
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Reply from SPF Private Clients

Thank you, we appreciate you taking your time to let us know about your experience. We are always keen to gather feedback from our customers to ensure we are providing the level of service you expect. I will ensure that I also pass your comments to Matt and Archie.

We look forward to working with you again in the future, and in the meantime don’t hesitate to reach out to the team if you have any questions.

Rated 5 out of 5 stars

Louis Cole is absolutely fantastic

Louis Cole is absolutely fantastic. Warm, friendly, so incredibly helpful - and supremely professional. It's a joy to work with him and the sole reason I come to SPF.

7 July 2026
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Reply from SPF Private Clients

Thank you, we appreciate you taking your time to let us know about your experience. We are always keen to gather feedback from our customers to ensure we are providing the level of service you expect. I will ensure that I also pass your comments to Louis.

We look forward to working with you again in the future, and in the meantime don’t hesitate to reach out to the team if you have any questions.

Rated 5 out of 5 stars

Good service.

7 July 2026
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Reply from SPF Private Clients

Thank you, we appreciate you taking your time to let us know about your experience. We are always keen to gather feedback from our customers to ensure we are providing the level of service you expect.

We look forward to working with you again in the future, and in the meantime don’t hesitate to reach out to the team if you have any questions.

Rated 5 out of 5 stars
SPF Private Clients logo

Reply from SPF Private Clients

Thank you, we appreciate you taking your time to let us know about your experience. We are always keen to gather feedback from our customers to ensure we are providing the level of service you expect.

We look forward to working with you again in the future, and in the meantime don’t hesitate to reach out to the team if you have any questions.

Rated 5 out of 5 stars

Efficient and very effective

Dan & Tasha both excellent - 2nd mortgage with them. Thanks both.

7 July 2026
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Reply from SPF Private Clients

Thank you, we appreciate you taking your time to let us know about your experience. We are always keen to gather feedback from our customers to ensure we are providing the level of service you expect. I will ensure that I also pass your comments to Dan and Tasha.

We look forward to working with you again in the future, and in the meantime don’t hesitate to reach out to the team if you have any questions.

Rated 5 out of 5 stars

Usual first class service

Usual first class service. Whuch is why i continue to use SPF.

7 July 2026
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Reply from SPF Private Clients

Thank you, we appreciate you taking your time to let us know about your experience. We are always keen to gather feedback from our customers to ensure we are providing the level of service you expect.

We look forward to working with you again in the future, and in the meantime don’t hesitate to reach out to the team if you have any questions.

Rated 3 out of 5 stars

The mortgage was one month late

The mortgage was one month late .
Inevitably that costs time money and agro.

6 July 2026
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Reply from SPF Private Clients

Thank you, we appreciate you taking your time to let us know about your experience. I apologise that on this occasion the service you received did not fully meet your expectations.

We are always keen to gather feedback from our customers to ensure we are providing the level of service you expect. I will investigate your comments with the relevant teams and contact you directly should we require any further clarifications.

We look forward to working with you again in the future, and in the meantime don’t hesitate to reach out to the team if you have any questions.

Rated 5 out of 5 stars

Excellent advice and support

Excellent advice and support

6 July 2026
SPF Private Clients logo

Reply from SPF Private Clients

Thank you, we appreciate you taking your time to let us know about your experience. We are always keen to gather feedback from our customers to ensure we are providing the level of service you expect.

We look forward to working with you again in the future, and in the meantime don’t hesitate to reach out to the team if you have any questions.

Rated 4 out of 5 stars
SPF Private Clients logo

Reply from SPF Private Clients

Thank you, we appreciate you taking your time to let us know about your experience. We are always keen to gather feedback from our customers to ensure we are providing the level of service you expect.

We look forward to working with you again in the future, and in the meantime don’t hesitate to reach out to the team if you have any questions.

Rated 5 out of 5 stars

SPF is the trusted partner you need

SPF is always very transparent, quick to respond and have built trust with us over the years. They have navigated different and complex situations and I’d recommend them highly for both mortgages and home insurance of high value properties

6 July 2026
SPF Private Clients logo

Reply from SPF Private Clients

Thank you, we appreciate you taking your time to let us know about your experience. We are always keen to gather feedback from our customers to ensure we are providing the level of service you expect.

We look forward to working with you again in the future, and in the meantime don’t hesitate to reach out to the team if you have any questions.

Rated 5 out of 5 stars

Jack did an excellent job for us and we…

Jack did an excellent job for us and we are very grateful for his service.

6 July 2026
SPF Private Clients logo

Reply from SPF Private Clients

Thank you, we appreciate you taking your time to let us know about your experience. We are always keen to gather feedback from our customers to ensure we are providing the level of service you expect. I will ensure that I also pass your comments to Jack.

We look forward to working with you again in the future, and in the meantime don’t hesitate to reach out to the team if you have any questions.

Rated 5 out of 5 stars

Consistently excellent

Have just secured my third mortgage through Elena at SPF and the experience was, for the third time, exceptional. Clear and insightful communication and when rates changed quickly, Elena worked late into the evening to secure a product at an advantageous rate

10 July 2026
Unprompted review
SPF Private Clients logo

Reply from SPF Private Clients

Thank you, we appreciate you taking your time to let us know about your experience. We are always keen to gather feedback from our customers to ensure we are providing the level of service you expect. I will ensure that I also pass your comments to Elena.

We look forward to working with you again in the future, and in the meantime don’t hesitate to reach out to the team if you have any questions.

Rated 5 out of 5 stars

The team

The team were very helpful and supportive to us

16 October 2025
SPF Private Clients logo

Reply from SPF Private Clients

Thank you, we appreciate you taking your time to let us know about your experience. We are always keen to gather feedback from our customers to ensure we are providing the level of service you expect.

We look forward to working with you again in the future, and in the meantime don’t hesitate to reach out to the team if you have any questions.

Rated 5 out of 5 stars

Jack & Erin made the whole experience…

Jack & Erin made the whole experience seamless and I will highly recommend them going forward.

9 July 2026
SPF Private Clients logo

Reply from SPF Private Clients

Thank you, we appreciate you taking your time to let us know about your experience. We are always keen to gather feedback from our customers to ensure we are providing the level of service you expect. I will ensure that I also pass your comments to Jack and Erin.

We look forward to working with you again in the future, and in the meantime don’t hesitate to reach out to the team if you have any questions.

Rated 5 out of 5 stars

Great service and Best rates

Been working with SPF for 3 years now. Matt and Emmie have been fantastic - helpful, proactive and the best rates! Thank you.

8 July 2026
SPF Private Clients logo

Reply from SPF Private Clients

Thank you, we appreciate you taking your time to let us know about your experience. We are always keen to gather feedback from our customers to ensure we are providing the level of service you expect. I will ensure that I also pass your comments to Matt and Emmie.

We look forward to working with you again in the future, and in the meantime don’t hesitate to reach out to the team if you have any questions.

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