We use sniffspot weekly for our two pups. We have found four that we love and visit on a rotating basis. I have had zero problems with the billing that most of these reviews are complaining about. My... See more
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Review summary
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I've been using Sniffspot for quite a few years. My dog is reactive but loves to run around and get her zoomies out, and this allows her to do it. We have used many different locations and have ne... See more
Company replied
Personally, I find this app pure genius. I have dogs that need a lot of room to exercise and I travel often. I have used Sniffspot across the US and love that it is so easy to use. I wish more peop... See more
Company replied
I absolutely love Sniffspot and think it’s genius for a number of reasons! At first I was a little unhappy with the subscription style they went to but knowing I can cancel at anytime and my credits a... See more
Company replied
Company details
Contact info
68 Harrison Avenue, 02111, Boston, United States
- support@sniffspot.com
- www.sniffspot.com
3.5
Average
57 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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Even "difficult" dogs can run free
My experience with this company has been incredible. I have a couple of dogs who "don't play well with others" and Sniffspot is the perfect solution. I found that the property descriptions are quite accurate and there is a nice variety of Spots available. The hosts that I've encountered are very nice and respectful of your private time with your buddies. If you need to communicate with them, they get back to you right away and many of them provide amenities to help you and your fur- babies enjoy your visit. I can't recommend Sniffspot enough!! We all want our pups to be able to run free and play and this gives them the chance to.
6 August 2026
Unprompted review
Reply from sniffspot.com
Thank you so much for sharing this! 💙 Every dog deserves the chance to run, explore, and just be a dog, including those who aren’t comfortable sharing their space with other dogs. We love hearing that you’ve found a great variety of Sniffspots and thoughtful hosts who give you and your buddies the privacy you need while making your visits special. Here’s to lots more freedom, fun, and happy adventures together! 🐾
Do NOT host for sniffspot
I am a host for sniffspot. I will say it is a neat idea and I have had no problems with my guests. My problem is with the company. It is impossible to get paid. They require you to use stripe.com which is a horrible company that is not user-friendly and does not pay you what you earned.
31 August 2026
Unprompted review
Reply from sniffspot.com
Gina, thank you for hosting with Sniffspot and for the positive experiences you’ve created for your guests. We’ve reviewed the support conversation about your payout, including the information you shared from Stripe. We understand how frustrating it is to receive conflicting information about what is preventing your earnings from being paid. Our team is continuing to work through the issue with you directly so we can determine what is preventing the payout and get it resolved. Getting paid for the visits you host is essential, and we appreciate your patience while we work to get to the bottom of this.
Horrible first experience and there will be no others!
I just signed up for this service thinking it was a great idea. Went to my first location and the people did not even know about it. I literally trespassed on someone's property. There should be a verification or confirmation by the homeowner/host not just by the app. What prevents somebody signing up somebody's home illegally. Needless to say, I canceled my subscription. Thank goodness it was just the trial that was used.
31 August 2026
Unprompted review
Reply from sniffspot.com
Joy, this is absolutely not the first Sniffspot experience we want for anyone. When you contacted us, our Care Team refunded your booking in full and immediately turned off the spot while we reached out to the host to investigate what happened. We take it seriously when a guest arrives for a confirmed reservation and the people at the property aren't expecting them. We appreciate you bringing this to our attention and giving us the opportunity to investigate the listing, even though we understand why this experience left you unwilling to try Sniffspot again.
⚠️ No Vetting of Locations
⚠️ Safety concerns with this app's "safe" off-leash locations. Within 15 minutes, my dog nearly got onto the highway due to lack of fencing. The property bordered a neighbor with farm equipment and a loose dog, plus a hidden orchard attracting deer, bears, and a family of cougars denning at the location— I was almost hit by a frightened deer myself.
If a platform advertises locations as safe, these risks should be disclosed upfront. Do your research before booking
15 August 2026
Unprompted review
Reply from sniffspot.com
Jennifer, thank you for bringing these concerns to our attention. Safety is extremely important to us. Sniffspots are not all fully fenced, but hosts are required to accurately disclose fencing and relevant safety considerations so guests can choose an appropriate space for their dogs. We also have specific safety requirements for unfenced and partially fenced spots near busy roads.
Our Care Team reviewed your report, refunded your visit, and contacted the host about the concerns you raised. We also encourage you to leave a review on the spot itself so other guests have this information when deciding whether the location is right for their dogs.
Poorly run biz
Last year, sniff spot was great and we went weekly. This year, we haven’t been able to go at all -the last time I looked on sniff spot in my area, I had two choices that were not doable. That is all I had on the sniff spot app for places in my area. I am in central, New York. They keep sending me places to go in, Los Angeles, Ohio, Etc. I was on a seven day trial with 40 credits. I went to one sniff spot with my dogs and the gate was locked. They say they never took my credits, but I have none left for future visits. I won’t pay for something like this. The idea is great, but they don’t know how to handle the business, and when it comes down to pay, it would be a real rip off.
24 July 2026
Unprompted review
Reply from sniffspot.com
Thank you for taking the time to share your experience. We understand your frustration. Our team reviewed the concerns you raised, reached out directly, and processed a full refund for the active subscription associated with your account. We remain committed to resolving account concerns in good faith, and if there's anything further you'd like us to review, please contact us at support@sniffspot.com
Paying in US Dollars to rent from a Canadian Host in Canada??
Why on earth am I shown the price for a Canadian location - then on my credit card there is a conversion to US dollar amount which is much higher??? Both illogical and deliberately misleading.
Note: Actual dog play/walk location was great - overly complicated system for membership, credits, additional payment - not worth the frustration.
19 July 2026
Unprompted review
Reply from sniffspot.com
Thank you for sharing your feedback. We’re glad the Sniffspot itself was a great experience. Sniffspot supports listings in Canada and other countries, but our platform is not yet fully internationalized, so all prices, charges, and host payouts are processed in USD. This is disclosed on each listing, but we understand the currency conversion and the combination of membership, credits, and additional payment can still feel confusing. We’re sharing your feedback with our team as we continue improving pricing clarity. For help reviewing your specific booking or charges, please contact support@sniffspot.com.
This has been the best thing for letting my puppy burn off energy without a yard of our own
I absolutely love Sniffspot and think it’s genius for a number of reasons! At first I was a little unhappy with the subscription style they went to but knowing I can cancel at anytime and my credits are good for two months after makes me happy. With the amount of off leash dogs in public that have zero recall on the rise, I love that I can bring my puppy to a Sniffspot and have 100% peace of mind that we won’t encounter any other dogs. Since we travel and live on the road in a camper it lets me take my puppy somewhere he can run free and burn off energy while I have peace of mind he won’t get out. The app is super easy to use and I like the filtering options. Honestly, there isn’t a single thing I’d change about it!
15 July 2026
Unprompted review
Reply from sniffspot.com
Thank you so much for the wonderful review! We love connecting dogs and their people with safe, private places to run, play, and explore—whether they're at home or traveling. It means so much to hear Sniffspot has given your puppy a safe place to burn off energy and brought you peace of mind on the road. We're thrilled you're enjoying the app and wish you many happy adventures together! 🐾
We have visited several Sniff Spots in the Kansas City metro area
We have visited several Sniff Spots in the past four years. They are a great alternative to dog parks. We have an Australian Shepherd who loves to herd and bark so she doesn't make a lot of friends at the dog park. Our other dog is an energetic hound mix that needs to run without the constraints of a leash. We have a fenced in yard so we always look for a spot that has more than a half acre and is fully fenced. This sometimes mean driving 30 to 40 minutes outside the city we live. It is so worth it! I just wish there were more spots that meet our criteria closer to us. We have found all Spot owners to be more than accomodating. They provide shade for all of us, water and toys for the dogs, and chairs for us. It's a great opportunity for us to get exercise too! I consider the spots we've visited to be very well priced and safe for all of us.
7 July 2026
Unprompted review
Reply from sniffspot.com
Thank you so much for sharing your experience! We love connecting dogs with safe, private places where they can run, explore, and be themselves, and we're thrilled Sniffspot has been such a great fit for both of your pups. We also appreciate your feedback about wanting more larger, fully fenced spots closer to home, and we'll continue working to grow the community. Happy sniffing! 🐾
Double billed me/3 weeks behind in processing customer service issues
I enrolled in the 7-day trial membership. Had a good experience at a Sniffspot in Santa Barbara so decided to let the monthly Bronze Membership ($20/month) move forward. Sniffspot immediately billed me $20 on June 30 and $20 on July 1. They have no customer service via phone so the only alternative is to send an email. When I sent the email on July 2, I received this reply:
"We're currently working through a higher-than-usual volume of requests. At this time, we're responding to messages received on June 14th, and all emails are handled in the order they're received."
So they are almost 3 weeks behind on requests including erroneous double billings. I will be reaching out to my credit card company to ask that they credit my account and recoup the erroneous charge. Beware and be sure to check your credit card statements.
Update: Despite telling me they were 3 weeks behind in processing, I received a same day reply where Nina the rep appears to justify the double and yet refunds one of the duplicate charges. Here’s the email:
“Sniffpass subscription renewals happen on the first of every month. Your subscription was started in the last week of June (me: that is, the last day of the month) and the renewal happened on the 1st of July. Your card was charged for the renewal and you were issued renewal credits during renewal. As a show of good faith, we have refunded you in full for the renewal charges and cancelled the credits associated with it.”
I will keep an eye out for the credit to my card.
1 July 2026
Unprompted review
Reply from sniffspot.com
Thanks for taking the time to update your review and share your experience.
We understand how confusing the timing of the membership charges must have been, especially when they occurred across the end of one month and the beginning of the next. We also appreciate your feedback regarding the automated support message. We recognize how concerning it can be to receive an estimated response time that suggests a long wait, particularly when the issue involves billing.
We’re glad our support team was able to review your account the same day, issue a full refund for the renewal charge, and help address your concerns. While we’re happy we could resolve the billing issue promptly, we understand the initial experience still fell short of your expectations.
Thank you for bringing this to our attention. Feedback like yours helps us continue improving both our billing communication and the overall customer support experience.
I think this is the greatest gift for…
I think this is the greatest gift for dog owners that have reactive dogs that cannot go to dog parks ... plus it is safer ...less chance of picking anything up. Also if you do not have a pool. this is the place to go to. One hour of swimming and my dog is tired for the whole afternoon and evening. Also you can invite other friends to go with you and their dogs ... Every sniffspot I have rented has been super clean and safe for me and my dog.
30 June 2026
Unprompted review
Reply from sniffspot.com
Thank you so much for your wonderful review! We’re thrilled to hear how much you and your dog have enjoyed your Sniffspot experiences.
Creating safe, private spaces for dogs who may not be comfortable at traditional dog parks is exactly why Sniffspot exists, and it’s wonderful to know your dog has found so much joy in exploring, swimming, and spending time with friends. There’s nothing quite like a happy, tired pup after an hour of fun!
We’re also so glad to hear that the Sniffspots you’ve visited have been clean, safe, and welcoming. Our hosts work hard to create great experiences for guests, and feedback like yours means so much to both them and our team.
Thank you again for your kind words and for being part of the Sniffspot community!
Very thankful for SniffSpot!!
My pup and I have used Sniffspot probably 2-3x a week for the last 4 years. It has been a great way to explore new spots, let her safely run around and hang out with friends with dogs. I don't trust dog parks or dog bars and love that we have a safe option to use that is fairly priced. We also use it whenever we go out of town, it's really handy for road trips! We love SniffSpot and are so thankful it exists.
23 June 2026
Unprompted review
Reply from sniffspot.com
Thank you so much for your wonderful review and for being part of the Sniffspot community for the past four years!
We’re thrilled to hear that Sniffspot has become such a meaningful part of your routine. Whether it’s exploring new spots, meeting up with friends and their dogs, or finding safe places to stretch your pup’s legs on road trips, it’s wonderful to know Sniffspot has been there for so many adventures.
Providing a safe, private alternative for dogs to run, play, and enjoy time outdoors is exactly why Sniffspot exists, and feedback like yours means so much to both our team and the incredible hosts who share their spaces.
Thank you again for your kind words, your continued support, and for making Sniffspot part of your lives. We wish you and your pup many more happy adventures together!
Happy Chihuahuas
I have two chihuahuas who are reactive to other dogs and people. I do walk them but that can be challenging, obviously because of their reactivity. One day o saw an ad on YouTube for Sniffspot. I went to their site and read all about it and purchased a membership. It was so easy and affordable and the experience for my dogs and for me is priceless! It makes me so happy to be able to take my dogs out to a spot that is safe and clean and let them do their thing off leash. They really enjoy it so much. Hats off to Sniffspot!!
19 June 2026
Unprompted review
Reply from sniffspot.com
Thank you so much for your wonderful review! We’re thrilled to hear that you and your Chihuahuas have had such a positive experience with Sniffspot.
Creating safe, private spaces where reactive dogs can explore, sniff, and enjoy off-leash freedom without the stress of unexpected encounters is exactly why Sniffspot exists. It’s especially rewarding to hear that your dogs are able to relax and have fun, and that those outings have brought you peace of mind as well.
We’re also so glad you found the membership easy to use and affordable. Knowing that Sniffspot has become such a meaningful part of your routine truly means a lot to our team and to the hosts who make these spaces available.
Thank you again for your kind words and for being part of the Sniffspot community. Please give your two happy Chihuahuas some extra pets from us!
Be careful of unauthorized transactions
Woke up to a notification from my bank that Sniffspot took 275$ out of my account that was NOT authorized!! I did their trial and was not impressed with the park we went to and have ZERO interest in ever booking with them again. I’m currently dealing with the bank and Sniffspot to get my money back !! Be careful with that app!!
14 June 2026
Unprompted review
Reply from sniffspot.com
Thanks for taking the time to share your feedback. We’re sorry to hear about your experience and understand how concerning it can be to see a charge that you did not expect.
We take billing concerns seriously and want guests to feel confident that any questions about charges will be reviewed thoroughly. After reviewing your account, our team reached out directly, issued a full refund for the charge, and canceled the subscription to prevent any future renewals.
While we’re glad we were able to resolve the billing concern, we understand how frustrating and alarming the experience was. Feedback like this helps us continue improving both our billing communication and customer support experience.
Thank you for bringing this matter to our attention, and we wish you and your dog all the best.
I've been a long time supporter of…
I've been a long time supporter of sniffspot but it has gone massively downhill since they started to require memberships. I've just logged in to my long time account only to discover I now need a membership to book any spots. Reading others experience with credits, I will not be going through this system
10 June 2026
Unprompted review
Reply from sniffspot.com
Thanks for taking the time to share your feedback and for being a longtime supporter of Sniffspot.
We understand that changes to the platform can be frustrating, and we’re sorry to hear about your experience. For guests whose accounts were created before the membership requirement was introduced, there is still an option to continue booking without a membership. If you’re not seeing that option on your account, our support team would be happy to help investigate and make sure everything is working as expected.
We appreciate you sharing your concerns regarding memberships and credits. Feedback from longtime users is especially valuable because it helps us understand how platform changes are being experienced by our community.
Thank you again for your honesty and for being part of the Sniffspot community over the years. If you’d like assistance accessing your account options, please reach out to support@sniffspot.com and our team will be happy to help.
Good idea, bad execution of user experience
The concept itself is great and so meaningful to me and my dog, however the user experience on your platform/app make it difficult and most of the time impossible to book a spot. Constantly crashing app, unable to log in, not receiving "forgot your password" emails, extremely unresponsive customer support center and now completing unable to book a spot at all. So kind of deserves zero stars for execution on a great idea.
6 June 2026
Unprompted review
Reply from sniffspot.com
Thanks for taking the time to share your feedback. We’re glad to hear that you value the concept behind Sniffspot and the opportunities it provides for dogs and their humans, but we’re sorry to hear that technical issues and support delays have made it difficult to use the platform.
We understand how frustrating it is to encounter problems such as login issues, password reset difficulties, app instability, and booking challenges, especially when those issues prevent you from accessing spots you want to visit. We also recognize that delays in receiving support can make those experiences even more disappointing.
Feedback like this is important because reliability and ease of use are essential parts of the guest experience. We appreciate you bringing these concerns to our attention, and we continue working to improve both the platform and our support processes.
If you are still experiencing issues accessing your account or booking spots, please reach out to support@sniffspot.com so our team can review the details and assist further.
Perfect for condo folks like me.
This service is great for me. I watch my daughter's energetic Jack Russell every weekday. My condo and walks simply are not enough for him. Sniffspot allows me to give him inexpensive time every week in a nearby yard to run, sniff, and explore. I love the service and so does our pup.
3 June 2026
Unprompted review
Reply from sniffspot.com
Thank you so much for sharing your experience!
We love hearing how Sniffspot has helped provide your daughter's Jack Russell with a place to run, sniff, explore, and burn off some of that famous Jack Russell energy. Creating accessible, nearby spaces for dogs who need more room than a walk or apartment/condo living can provide is exactly why Sniffspot exists.
It’s especially wonderful to hear that you’ve found a spot that fits so well into your weekly routine and that both you and your pup enjoy the experience.
Thank you again for your kind words and for being part of the Sniffspot community!
So grateful we have this for our…
So grateful we have this for our reactive dogs! A lifesaver and love how transparent the reviews are for spots so you lnow what you're getting with the space. We foster dogs and have loved giving those pups more space too while we learn about them and their needs. Love Sniffspot!
2 June 2026
Unprompted review
Reply from sniffspot.com
Thank you so much for your kind words and for sharing your experience!
We’re thrilled to hear that Sniffspot has been such a valuable resource for your reactive dogs and the foster dogs you welcome into your home. Providing safe, private spaces where dogs can explore, decompress, and be themselves is exactly what Sniffspot is all about.
We also appreciate your feedback about reviews. We work hard to make sure guests have the information they need to choose the right spot for their dogs, and it’s wonderful to hear that the transparency has been helpful for you.
Thank you for everything you do for foster dogs and for being part of the Sniffspot community. We’re honored to play a small role in helping so many dogs enjoy a little more freedom and space.
Best thing ever invented would die…
Best thing ever invented would die without it
29 May 2026
Unprompted review
Reply from sniffspot.com
Thank you so much for the amazing review! We’re thrilled to hear that Sniffspot has made such a positive difference for you and your dog.
Creating safe, private spaces where dogs can run, explore, and enjoy themselves freely is exactly why Sniffspot exists, so hearing feedback like this means the world to our team and host community.
Thank you for being part of the Sniffspot family and for sharing your enthusiasm with us!
Don't sign up for a membership, do credits a la carte and use them immediately or else you will get cheated
tldr; Don't sign up for a membership, just buy credits and use them immediately.
I was a paying member for 8 months. Everything was great, until the Sniffspot app told me that I didn't have a membership, despite me having paid for the month already. I was not able to use any credits or book any spots. I contacted Sniffspot support and didn't hear back for several weeks, by which time all the credits I had paid for, 63 to be exact, were wiped out. Even better, the agent told me that she could see I had paid for the months and my issue was completely fixed and I could use my 63 credits at any time. I have not gotten any response to any of my followup emails and support messages after that first one.
28 April 2026
Unprompted review
Reply from sniffspot.com
Thanks for taking the time to share your feedback. We’re sorry to hear about your experience and understand how frustrating it must have been to lose access to credits you believed would still be available.
We also apologize for the delay in responding to your concerns. We know how important timely support is, especially when questions involve memberships and account credits.
Since your review was posted, our team has reviewed the account and reached out directly to help resolve the situation. We confirmed that the membership had been canceled and have offered options to make things right, including either restoring the credits if the membership is reactivated or providing a full refund for the expired credits.
We appreciate you bringing this experience to our attention. Feedback like this helps us continue improving both our membership experience and customer support processes, and we remain committed to working with you toward a resolution that feels fair.
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