Simig lighting Reviews 

Wasnt sure what to expect, bit the pendant light i ordered arrived fast and is of great quality. I reccomend the store.

We ordered lights for our new construction home. The design and price were incredible! We had an issue with our post office in our new neighborhood sending back some packages because we weren’t notified of delivery and upon working with SIMIG customer service they found the missing packages and got them back to us right away! We will definitely continue to order and recommend SIMIG

We are very happy with the customer service we received from Simi Lighting. After contacting them regarding an issue with our order, their team listened carefully to our concerns and provided a quick and helpful solution.

The communication throughout the process has been professional, friendly and very responsive. We look forward to receiving the replacement pieces and continuing to work with them on future projects.

Never received our order, after almost 3 months ask for refund and get all the money back in two payments. All my plan changed due to not having lighting at my new apartment.
They are fast when you order and slow with ambiguous answers when you need after sales support.
Do not get fooled by their support while buying.

I was a joint purchaser of a lamp together with my partner, who has also reviewed this transaction. I wanted to share my own experience because I was directly involved in the discussions with customer support. We purchased a lamp from Simig Lighting after carefully reviewing the product photos and description on their website. Upon receiving the item, we found that the product differed from what had been advertised online.

We contacted customer support immediately and requested to return the product. Instead of arranging a straightforward return, Simig Lighting entered into a lengthy exchange, repeatedly offering increasing discounts if we agreed to keep the product. During these discussions, Simig Lighting acknowledged that there are different production batches, which they used to explain the differences between the advertised product and the one received. We did not consider this an acceptable explanation. More concerningly, the company later characterized the issue as a matter of the product not meeting our expectations, rather than addressing our concerns that the product differed from the website listing.

What was particularly disappointing was that the company refused to provide a prepaid return label or cover the return shipping costs, despite our concerns that the product did not match the website listing. We were also asked to bear the risks, costs, and inconvenience associated with the international return process and their own lack of process control on returned items.

Based on our experience, I would recommend avoiding this company.

Fast shipping. Helpful and responsive customer support.

We ordered a light for almost €300,-. The product is however unfortunately fake. When we received it, the quality already seemed very poor; you can give it a tap and it could fall apart.

Then we compared it with the pictures. You can clearly see it's a completely different light. We've been scammed, unfortunately. Don't buy anything here!

Complicated, but worked out perfect. At first I have ordered a lamp, the lamp was of a good quality, but somehow one part did not work, it was hard for us to finish the project, so we had to install a different lamp. I was left with a not working lamp, and I was super sad about it, but I contacted customer support and WOW, the guys were really nice, we have worked out a deal, where they got me money back, very nice company!!

I placed and paid for an order nearly three months ago. The delivery was promised between 3-5 working days but after a week I had received no acknowledgement or order number I emailed to find out what had happened. I got a suspicious sounding email saying they tried to deliver but no one was home. We have a door camera that captures all visitors and it’s connected to 2 phones with a ring. No one came no one want the bell, no delivery attempt was made. No order number was communicated. Thinking I’d been a victim of fraudulent purchase I contact the bank. Bank tried to contact the company that had taken the money but they got no response. After 45 days of no response the bank refunded me the cost as charge back.
My suspicion was that I’d been a victim of fraud. So three months after placing the order I got refund via bank. While the products look well designed the company is completely inc

Excellent customer service! Lina was very helpful, kind, and quick to respond. She went above and beyond to find a solution for my order, and I really appreciate her support. Highly recommended!

Stunning light fitting for a new bathroom. Absolutely perfect for period house. Delivery was exceptionally quick. Light was well packed

Simig is great. Fast service and excellent support!

We ordered some gorgeous orange pendant lamps for our dining room and they were delivered quickly, safely, and securely. The lamps were easy to install and came with all parts. I can confidently recommend Simig lighting!

The lamps are really beautiful
Exactly what I expect
I’m still stalling so I couldn’t see them work

I am absolutely happy with my purchase of the Morandi S09 Orb Disque Glass Pendant Light. I chose the 35 cm diameter with the beige body and green shade, and it is the perfect statement piece for my space.
The contrast between the soft beige body and the elegant green glass shade creates a warm, poetic ambiance. The quality of the glass and the overall finish is very professional. It doesn't just light up the room—it completely elevates the entire interior design. Delivery was smooth and the lamp arrived impeccably packaged.

I ordered a 4 pendant light from ping. Never got any confirmation. Only parts of the order arrived. Sent them several emails to get a status update on the remainder of the order, to no avail. It's a scam that lures customers with slightly discounted prices and never delivers the order. Worst customer service ever.

The original parcel was lost in transit and they arranged for another to be sent asap. Great customer service

If I could give ZERO STARS I would . BEWARE!!!! They do not hold themselves accountable when you don't receive your shipment or receive it damaged. I ordered 2 marble lamps with shades and waited almost 3 months to receive them and when I did I got no shipping notification so had no idea when to expect them or that they had been delivered to my package room. When I did go check both boxes were smashed and busted open as the seams and I only received one lamp base in one box and one smashed lamp shade in the other. They keep insisting I received two base don the weight and two boxes BUT each box had only one shade and one base. I have been going round and round with them trying to get it resolved and they say they have suffered a significant lose due to their shipping errors and if I want my refund I need to pay to send BOTH lamps back (BOTH LAMPS!!! I only received ONE and 1 lamp base alone is 25 lbs which would expect to be over $100 just to ship it back and they want ME they buyer to pay the shipping! BEWARE!!!!!

Excellent customer service, responsive and agile. All went well and the customer service solved all my questions and followed up on the delivery until the end.

Do not be fooled by the professional photography on Simig’s website. I ordered two ceiling lights for €500 based on images of what looked like expertly sewn, high-quality fabric. What arrived was a cheap, poorly made imitation in the wrong color and a rough, low-grade material.

When I requested a return label and a refund for the second (unreceived) item, the nightmare began. They ignore daily emails or send vague promises without action. They even tried to threaten me, saying that contacting my bank would "cause me problems."

Be aware: This is a drop-shipping company from China with no published address or phone number. They present themselves as a European company, but they do not follow EU consumer protection laws. I am now forced to resolve this through my bank. Save your money and buy elsewhere.