SILVAN Reviews 

58,562
TrustScore 4 out of 5

4.2

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Rated 5 out of 5 stars

Jørgen Hilsen was especially helpful this late Sunday evening, with an shower mixer problem. He explained and help me find a good solution as I had the water turned off at the house. Many thanks Mr H... See more

Rated 1 out of 5 stars

I ordered and paid for an item (panini grill 2000W), went to collect it from Click&Collect of Silvan on Lygten, had to wait nearly 15 minutes for someone to show up after ringing 3 times every few mi... See more

Rated 5 out of 5 stars

We ordered large pots for the porch, the order was easy and convenient. We wanted to order some compost as well but it made the delivery much more expensive(400 dkk instead of 99 dkk, which is what... See more

Company replied

Rated 5 out of 5 stars

I had a great experience at Sylvan recently thanks to Ebbe. I came in looking for the right screws to hang some shelves, and he was incredibly helpful and patient. He took the time to understand what... See more

Company replied

Company details

  1. Building materials store

Written by the company

Man-fre: 9-17, lør-søn: 9-16, helligdage: 9-16

Written by the company


Contact info


4.2

Great

TrustScore 4 out of 5

59k reviews

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4.2

All reviews

(58,562)

8,104 reviews in the last 12 months

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Rated 1 out of 5 stars

Item ordered for C&C actually unavailable

I ordered and paid for an item (panini grill 2000W), went to collect it from Click&Collect of Silvan on Lygten, had to wait nearly 15 minutes for someone to show up after ringing 3 times every few minutes, then I got a wrong item (smaller, cheaper panini grill), and after I realised at home it wasn't what I had ordered, I had to go back, wait again to find out the actual item is not available (there were 3 items available at the location according to the website) and I can go to Kundeservice desk to get a refund. How can an item be not in store and yet be shown online as available for Click&Collect?
I wasted an hour of my life on this. But at least the return was quick, I got money back the following day. The staff was pleasant and helpful.

1 July 2026
Rated 5 out of 5 stars

Amazing and fast service from Jørgen

Amazing and fast service from Jørgen, who was really nice, helped me with all that I needed and explained everything simply!

22 June 2026
Unprompted review
SILVAN logo

Reply from SILVAN

Thanks for taking the time to share your experience with us. We're glad you had a positive one 😊

Kind regards
Caroline
Silvan

Rated 5 out of 5 stars

Happy shopping

The service was very fast and they were very polite.

13 June 2026
SILVAN logo

Reply from SILVAN

Thank you for your positive review. We are happy to hear that you had a good experience with our service.

Kind regards
Caroline
Silvan

Rated 5 out of 5 stars

Lovely store

Lovely store, bossman Oliver really helped me out with everything I need. Highly recommend for any consumer hardware needs or copying your keys.

14 June 2026
Unprompted review
SILVAN logo

Reply from SILVAN

Thank you for your positive review. We are happy to hear that you received helpful service in the store and got the assistance you needed.

Kind regards
Caroline
Silvan

Rated 1 out of 5 stars

Don’t use click & collect

Never got my order after it was supposed to be ready for click & collect. Had to order it for delivery a week after as nobody bothered to get in touch despite me calling the specific shop. Still haven’t received a refund or update, but they need a review lol.

9 June 2026
SILVAN logo

Reply from SILVAN

Thanks for your feedback.

We are sorry for the inconvinience.

We can see that Silvan Customerservice, replied to your mail and forwarded the case to the management in the store, so that the case could be resolved.

Kind regards
Maria
Silvan

Rated 5 out of 5 stars

Very good and supportive supplier

Silvan is a really good house and DIY equipment and products. Very helpful team and a good range of products always on shelves.

18 April 2026
SILVAN logo

Reply from SILVAN

Thank you for your positive review. We are glad to hear that you were satisfied with the product range and the help from our staff.

Kind regards
Caroline
Silvan

Rated 5 out of 5 stars

Great service, always staff ready to help.

Great service, Kasper helped find exactly what I’m looking for also took the time to assist with cutting a wood plank which saved me lot of time. My previous visits were also great more choices with the products and staff ready to assist.

7 June 2026
Unprompted review
SILVAN logo

Reply from SILVAN

Thank you for your positive review. We are happy to hear that you received helpful service in the store and got the assistance you needed.

Kind regards
Caroline
Silvan

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