Although we had to wait for about 15 minutes at the airport due to our driver being delayed by traffic the return journey went smoothly, we were picked up in good time. Both drivers were charming and... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Picked up on time no problem, 1st time using service. Only thing was not getting response from e-mail sent from return to Benidorm sent from UK. Travelling again in 2 weeks, both ways and will use you... See more
Apart from a very long wait on pick up. Excellent service and communication. Got back to the airport no bother and sent photo of collection point to reduce strsss.
We had an excellent experience from start to finish. Our driver was waiting for us when we passed through customers with a clear sign. He spoke very good English and stopped on the way to the villa to... See more
Company details
- Transportation service
- Airport shuttle service
- Bus and coach company
- International Airport
- Minibus taxi service
- Taxi service
About Shuttle Direct
Written by the company
At Shuttle Direct, we offer a wide range of transportation options that cater to both individuals and groups. Our transportation services are perfect for those who are looking for a comfortable and hassle-free way to get to their destination.
With our shuttle services 🚌 🚌 🚌, you'll be picked up from the airport and dropped off at your accommodation economically as you will be riding with other passengers in the same vehicle.
If you're looking for something a little more private, we also offer private transportation services🚗 🚐. With our private transportation services, you'll have your own driver who will take you directly to your destination.
At Shuttle Direct, we aim to provide the best possible transportation experience for our customers; whether you're traveling for business or pleasure, we're here to help. Our exclusive partnerships with top Online Tour Operators and Airlines 🧳 ✈️ allow us to offer tailored services for our business accounts. Get in touch to find out how we can help with your transportation needs.
Choose Shuttle Direct for your transportation needs, and experience the best level of comfort, convenience, and safety.👇 👇 👇 👇 👇
Contact info
Calle Emilio Ortuño, 15 - Benidorm Center Building, 03501, Benidorm, Spain
- +34 965 856 694
- customer.care@shuttledirect.com
- www.shuttledirect.com
4.1
Great
22k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very reliable service they have never…
Very reliable service they have never let us down
5 September 2026
Great service
Great service, pick up was on time am pickup. Driver very helpful. Enjoyed the journey with only a few hotel pick up which were all in the same area.
We will definitely book again.
Thank you 🤩
1 September 2026
DO NOT USE THIS COMPANY
DO NOT USE THIS COMPANY. I was a solo traveller using Shuttle Direct (TLT is the local company in Corfu). I called 24 hours before to confirm my pick up time from Messonghi to Corfu airport. Alarm bells did ring a bit when at first they could not find my booking. They finally found the booking and confirmed my pickup time for 13:40 at some apartments on the main road, which was a five minute walk from where I was staying.
I went to the pick up venue 10 mins before the allotted time. To cut a very long story short my driver did not arrive to pick me up. 10 mins after the allotted time I called the company to ask where my driver and minibus driver was. They told me he had been waiting for me at the venue (Oliver’s Suites) for 6 minutes. Which was a lie because no driver or minibus had arrived. They also said that the driver had called me to find out where I was. This was another lie because I had not received any calls. They said the driver has left to go to the next pickup.
I explained I had been waiting for over 30 minutes in the correct place and what they will do to get me to the airport. I was told I was classed as a ‘no show’ so there was nothing they could do. I explained I was now stranded on my own, they did not care!
As you can imagine I was very stressed and upset. Luckily at the apartments I had been waiting at they had seen the situation, how long I had been waiting and what had happened. They let me cool down and calm down and kindly ordered me a taxi. Luckily I made my flight at an extra expense of €60 but as a stranded solo traveller I was so grateful to the kindness of some people.
I will send an email of complaint to Shuttle Direct but with the attitude of staff on the ground I expect little response or any kind of compensation.
I would never recommend this company to anyone. They are totally unreliable and could not admit that they had made a mistake and let a solo traveller client down in the worst possible way by leaving me stranded.
4 September 2026
Unprompted review
Reply from Shuttle Direct
We sincerely apologize for the inconvenience and frustration caused by this incident.
We would like to confirm that we registered your complaint this morning and have already referred the matter to the relevant service supplier for their review.
We will be in touch with you again as soon as we receive further information from the service supplier regarding this incident.
Thank you for your patience and understanding in the meantime. We regret the inconvenience caused and assure you that we are following up on the matter.
Shuttle Direct is a company you can…
Shuttle Direct is a company you can always count on. Efficient, timely and reliable. Customer service is excellent and we strongly recommend it to others. Thank you Shuttle Direct, your help is appreciated.
29 August 2026
Average to be honest ....
Average to be honest ....
When I pay for collection from the hotel where I am staying _ that is what i expect ..
Not having to walk up a huge hill to the high street carrying several suitcases - we are disabled people !??
4 September 2026
Unprompted review
Adequate service and easy booking
The service was good, the drivers were punctual and polite and the driving was safe. The booking platform was easy to use, but some small improvements in terms of transparency of the fares offered could be made.
4 September 2026
Everything went good
Everything went good. Good pick up from the airport.
The ride back to the airport was a bit early, but better 1 h earlier than late. I would book it again.
31 August 2026
Efficient and easy enough
Efficient and easy enough, the driver was friendly and helpful. Got to the airport in good time.
2 September 2026
When we arrived to find the driver with a card with our name on it did not exist
When we arrived, there was no one with a card with our name on so we talked to numerous other drivers who were waiting for their fare to arrive who offered to take us to Tala for 60 Euro, which we refused as we had already paid you, we were eventually directed to a long queue of passengers at the MTS Global desk were the lady was very helpful and told us to go outside and find a black taxi registration ending in 313, which we did and the taxi driver was very good and drove us home, were we arrived at 1.30 am after arriving on time at 11.59
2 September 2026
Unprompted review
Reply from Shuttle Direct
Thank you for taking the time to share your experience with us. Please accept our sincere apologies for the problems you encountered upon arrival.
We completely understand how frustrating and stressful it must have been to arrive and, only to find that there was no driver waiting with a card displaying your name. Having to speak to numerous other drivers, queue, and then search outside for the correct taxi is certainly not the smooth and welcoming arrival experience you should have received.
This is not the level of service we aim to provide, and we fully appreciate your disappointment.
We are, however, pleased to hear that the lady at the desk was helpful and that the driver was professional and drove you safely. We will certainly pass on your positive comments.
We are investigating what went wrong with your transfer so that we can understand why the driver was not clearly identifiable and why you were left to find alternative assistance. We appreciate you bringing this to our attention, as it gives us the opportunity to address the issue and prevent a similar situation from happening again.
Once again, please accept our sincere apologies for the inconvenience and poor experience. We hope this incident will not discourage you from travelling with us again, and we would very much appreciate the opportunity to provide you with the service you should have received.
Lost connection flight due to delay on…
Lost connection flight due to delay on the first flight.
Called shuttle direct phone support to reschedule transfer and the only answer I had was that there was absolutely nothing they could do, refused to change pick up time
1 September 2026
Unprompted review
Reply from Shuttle Direct
We’re very sorry to hear about the inconvenience you experienced and understand how frustrating it must have been to miss your connecting flight due to the delay on your first flight.
Unfortunately, delays or missed connections caused by the airline are outside of our control, and we’re unable to provide compensation for the resulting transfer. In this situation, we recommend contacting the airline directly, or checking with your travel insurance provider, as you may be eligible to claim the additional costs incurred due to the missed connection.
We sincerely apologize that we were unable to assist you with changing the pickup time on this occasion, and we appreciate your understanding.
Driver went wrong way on return journey…
Driver went wrong way on return journey so double the journey time and I had paid for the express service
29 August 2026
Reply from Shuttle Direct
We sincerely apologise for the inconvenience caused during your return journey.
We will investigate this matter with our service supplier to understand what happened and will be in touch with you again as soon as we receive an update from them.
Thank you for bringing this to our attention, and please accept our apologies once again for the experience.
Very well organized and on time
28 August 2026
AVOID AT ALL COSTS!
I'll start by saying, I wanted leave ZERO stars but sadly, I cannot.
I have just had the horrendous experience of dealing with Shuttle Direct (Greece) but its all done via Spain regardless.
To start, on the website, all details entered as you usually would, all paid for, at the amount they asked for.
Then came the 1st email.
Apparently the address for the hotel was wrong and it had to be changed their end.
By changing the address, apparently, it moved the hotel to a different location and that incurred an additional fee.
So I checked the new address, to the address I had entered, guess what, it was exactly the same.
When speaking with shuttle direct about this, they said they couldn't help the price increase and it was in a different area and that was it.
This conversation didn't go well, as expected, so I spoke my mind and said, I'll pay the additional money but did not want to be messed around (as I'd read about)
24hr later, they have cancelled my booking, due to my comments, of not wanting to be left waiting, or to be messed around.
Now its 5 days for a refund of €280 & I'm left with 7 days to find a new (reliable) transfer company.
I'd like to add, I'm always happy to pay for good service, from good reliable people.
I have genuinely hoped, that dealing with this company in Greece, would have been ok, as I'd read all awful reviews of them, Spain based.
I am so thankful, I didn't end up at the airport, dealing with this bunch of clowns.
Please, DO NOT MAKE THE SAME MISTAKE AS ME, DO NOT THINK IT'LL BE OK, IT WONT. Just avoid these people.
I am happy to upload / provide all email proof of the above, including the "address change info" and the google comparison of the 2 addresses, which were IDENTICAL but a fee was needed regardless.
26 August 2026
Unprompted review
Reply from Shuttle Direct
We are genuinely sorry to hear that you were unhappy with your experience and, in particular, that you felt frustrated by the communication regarding your booking. We understand how disappointing it is to receive an unexpected additional charge after you have already completed and paid for your booking.
That said, we would like to clarify an important point regarding what happened in this case.
The additional payment was not an arbitrary charge or a fee introduced without reason. When the booking details were reviewed, the accommodation was identified as being within a different transfer area from the one originally selected on the booking. Transfers are priced according to the specific destination/transfer zone, and consequently, a price difference was applicable.
We appreciate that the address shown to you may have appeared identical when comparing the information online. However, our transfer zones are determined by the destination information in our booking system and the operational area to which the address belongs, rather than simply by comparing how an address is displayed on Google or other mapping services. Where a destination falls into a different transfer zone, the corresponding fare must therefore be applied.
We are sorry that this was not clearer to you at the time and regret that the situation led to such a negative impression of our service. We also understand your concerns regarding the cancellation and refund, and we apologize for the inconvenience this caused to your travel plans.
We would, however, respectfully disagree with the suggestion that the additional charge was an attempt to “mess you around”. The price difference was a genuine fare adjustment resulting from the transfer destination being classified in a different area, and payment of that difference was required in order for the amended booking to proceed.
We take customer feedback seriously and are sorry that, on this occasion, we did not meet your expectations. We hope this explanation provides some clarification regarding why the additional payment was necessary.
Excellent service.
1 September 2026
Everything OK out from having to ring…
Everything OK out from having to ring office for pick up time .I should have received email or elce it should have been on website.
31 August 2026
Reply from Shuttle Direct
Thank you for your feedback, and please accept our apologies for any inconvenience caused.
We are pleased to hear that everything else went well with your transfer. Regarding the pick-up information, we would like to clarify that your booking was for a shared shuttle transfer. For this type of transfer, it is mandatory for passengers to contact the local service supplier directly to confirm the exact pick-up time and pick-up point.
We understand, however, that having to make a phone call may not have been clear or convenient, and we are sorry if this requirement was not sufficiently highlighted during the booking process. We will certainly take your feedback into consideration to help ensure that this information is made clearer to our customers in the future.
Thank you again for bringing this to our attention, and we hope to have the opportunity to assist you again.
We were using your service 2nd time
We were using your service 2nd time, and I was very disappointed this time. We were waiting 1.5 hour before we left the airport. It’s not acceptable, taking into account that you have all the information of the flights and plenty of buses, if there is any delays you should provide another option for the people in order not to make the others wait for so long.
30 August 2026
Reply from Shuttle Direct
Thank you for taking the time to share your feedback with us, and please accept our sincere apologies for the disappointment and inconvenience you experienced during your recent transfer. We are especially sorry to hear this, particularly as you had used our service previously.
We would like to clarify that the transfer booked for your journey was a shared shuttle service. With this type of service, the waiting time begins from the moment the customer presents themselves to the service supplier at the airport, rather than from the time the flight lands. As shared transfers operate with passengers arriving on different flights, some waiting time may be required before the vehicle departs.
That said, we fully understand your concern regarding the length of the wait and appreciate your feedback about providing alternative arrangements when delays or extended waiting times occur. We will share your comments with the relevant team and service provider for review, as we are always looking for ways to improve the experience for our customers.
Once again, we sincerely apologize for the inconvenience caused and thank you for bringing this matter to our attention.
Rude driver
Told pick up time was 3.25 am. Was there on the dot and then driver moaned he’d been waiting 10 mins and we were late. I showed him email that said pick up 3.25 and he said yes but you’re expected to be there 10 mins early.why not state that in email
29 August 2026
Reply from Shuttle Direct
Thank you for taking the time to share your feedback, and please accept our sincere apologies for the poor experience you had with your pick-up.
You were given a pick-up time of 3:25 am, and having arrived at exactly that time, you were understandably frustrated to be told by the driver that you were late and should have been there 10 minutes earlier.
We are sorry that this was not made clear to you and that the driver’s comments added to what was already an unpleasant experience. We will review this with the relevant team to ensure our pick-up instructions are clearer and that expectations are properly communicated to customers in advance.
Please accept our apologies once again, and thank you for bringing this to our attention.
excellent service
excellent service.driver waiting when we arrived in Menorca.Excellent vehicle and very clean.On return we received the same high quality service.Will definitely use again.
28 August 2026
Problems with driver on outward journey…
Problems with driver on outward journey left us late at night with no idea whereabouts our destination we were
On the plus side shuttle direct refunded our return journey in full and are looking into the matter
19 August 2026
Unprompted review
Reply from Shuttle Direct
Thank you for taking the time to share your feedback, and please accept our sincere apologies for the difficulties you experienced during your outward journey. We fully understand how concerning and frustrating it must have been to be left late at night without clear information about the whereabouts of your destination.
We’re very sorry that your experience fell short of the standard we aim to provide. Please be assured that we are currently dealing with this matter and investigating what happened with the driver and the service provided.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.