Seeking Alpha Reviews 

890
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 311 reviews, reviewers had a great experience with this company. Customers frequently mention that support representatives are exceptionally helpful, polite, and quick to resolve billing or account issues during their interactions. Many consumers also find the platform's investment tools and analytical advice very valuable for managing their personal portfolios successfully over time. However, some people mentioned that getting a timely response from certain departments was quite difficult when seeking specialized assistance. A few reviewers also expressed significant frustration regarding automated subscription renewals, strict refund practices, or disappointing investment returns. These individuals felt that the communication could be improved to better support users needing extra guidance.

What people talk about most

Customer service

Reviewers highlight positive aspects of customer service, often praising helpful representatives for... See more

Staff

Reviewers mention positive feedback about staff, highlighting that team members are fast, efficient, and... See more

Subscription

Clients share ambiguous opinions on subscription, reflecting a wide range of personal experiences. While many... See more

Response time

Customers had positive experiences with response time, frequently highlighting prompt and swift assistance... See more

Service

Consumers find service to be ambiguous, with highly mixed reactions from reviewers regarding quality and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I signed up for a Growth & Income subscription, but quickly realized that I wanted their PQP subscription instead. I requested a Refund for the G&I, which was referred to Apple or Google or someone el... See more

Company replied

Rated 4 out of 5 stars

I have been using Alpha Picks for around two years now. One thing I've noticed is that many picks seem to jump 5–10% right at the 5:00pm (UK time) buy alert, but I often don't receive the pick d... See more

Company replied

Rated 4 out of 5 stars

The issue I discussed with your rep was handled immediately and I was satisfied with it. However over the weekend every time I went to the website a pop-up appeared for a premium Alpha offer and I co... See more

Company replied

Rated 5 out of 5 stars

I had an extremely frustrating experience. SA was treating my userid as if I didn’t have a premium account, when in fact I do. Sakshi understood my dilemma and provided proper step by step instruction... See more

Company replied


Company details

  1. Investment service

Written by the company

Seeking Alpha is the world’s largest investing community. Powered by the wisdom and diversity of crowdsourcing, millions of investors connect to discover and share investing ideas, discuss breaking news, debate the merits of stocks, and make informed investment decisions. 17 million people use Seeking Alpha every month.


Contact info

4.0

Great

TrustScore 4 out of 5

890 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 93% of negative reviews

Typically replies within 48 hours

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4.0

All reviews

(890)

295 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Saroj handled my issue courteously

Saroj handled my issue courteously, professionally and quickly! He does his job well (which is quite rare these days). I am very impressed with his work. He deserves a big raise!
Melody Winters

20 August 2026
Unprompted review
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Reply from Seeking Alpha

Thank you so much for taking the time to leave Saroj a review, Melody!

We work hard to meet expectations like yours, and we’re happy to hear we are hitting the mark for you.

Rated 5 out of 5 stars

As I was reviewing a few websites and…

As I was reviewing a few websites and checking out whether which would suit my initial needs, I signed into one and then became unsure whether I had signed in or signed up. I notified their customer service department and Garmina quickly responded and took care of the issue. I was very satisfied with the service.

30 August 2026
Unprompted review
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Reply from Seeking Alpha

Thank you so much for taking the time to leave us a review, Steve!

We work hard to meet expectations like yours, and we’re happy to hear we are hitting the mark for you.

Rated 1 out of 5 stars

Alpha Picks: A paper-portfolio illusion that is unachievable for retail investors

I have been exactly replicating the Alpha Picks portfolio since April 2026, and my real-world result is a 1% loss. Meanwhile, a simple, low-cost Nasdaq-100 tracker returned a 19% gain over the exact same period.

The massive outperformance advertised by Seeking Alpha is a theoretical paper-portfolio illusion that ignores the reality of retail investing. Here is why their reported returns are unachievable for a regular consumer:
1. Massive Slippage: The moment a buy alert is sent to thousands of subscribers, the stock price immediately jumps. As a consumer, you are always buying at a premium compared to the model's theoretical entry price.
2. Transaction Costs and Spreads: The model calculates gross returns. In reality, the high turnover and frequent portfolio adjustments lead to significant trading fees and bid-ask spreads at your broker, which eat up any potential alpha.
3. Execution Drag: The computer models adjust instantly, but human beings cannot adjust portfolios daily without massive friction and time investment.
4. Backtest Manipulation: The historical backlog is heavily optimized looking backward, launched at the absolute bottom of the 2022 market cycle.
5. Punishing Foreign Exchange (FX) Fees: For international clients, especially those based in Europe or outside the US, the constant portfolio turnover forces you to pay heavy currency conversion fees (FX drag) back and forth between EUR and USD. This structural cost alone makes it mathematically impossible to match their model.

If you are a new investor lured in by the "400%+ return" marketing, be warned: you will not get these results. The marketing hides the execution drag, and you are highly likely to underperform a basic index fund while paying a hefty subscription fee. Save your money and stick to a low-cost ETF.

28 August 2026
Unprompted review
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Reply from Seeking Alpha

Thank you for sharing your candid feedback, Ronald. We're sorry to hear that your experience with Alpha Picks hasn't met your expectations.

We'd like the opportunity to better understand your concerns. Please reach out to us at support@seekingalpha.com so we can review your experience and assist you further.

Rated 5 out of 5 stars

Great support from Saroj

Great support from Saroj. Not only addressed my immediate issue; also proivded steps to prevent similar issues in the future. Very proactive!

14 August 2026
Unprompted review
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Reply from Seeking Alpha

Thank you so much for taking the time to leave us a review!

We work hard to meet expectations like yours, and we’re happy to hear we are hitting the mark for you.

Rated 1 out of 5 stars

Useless So Far

I subscribed to premium but can't access it. It has been a total waste of money so far. Think I'll cancel and take the loss. Would definitely not recommend.

27 August 2026
Unprompted review
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Reply from Seeking Alpha

We're sorry to hear you're having trouble accessing your Premium subscription, Robert. We'd appreciate the opportunity to look into this and help resolve the issue. Please reach out to us at support@seekingalpha.com with your account details, and our team will be happy to assist.

Rated 5 out of 5 stars

Whenever a glitch occurs

Whenever a glitch occurs, representatives (this time Sakshi) have handled my request and solved the issues promptly and efficiently. It is refreshing and welcomed. Thank you!

25 August 2026
Unprompted review
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Reply from Seeking Alpha

Thank you so much for taking the time to leave us a review, David!

We work hard to meet expectations like yours, and we’re happy to hear we are hitting the mark for you.

Rated 2 out of 5 stars

Useful site with severely limited value due to no API access maintaining premium yearly subscription

Useful site with people posting their analysis; however, even the premium plan doesn't include API access and is limited to agent-based exposure. Since I see this as a platform that facilitates content rather than creating it itself, I rate it at most 3 stars, which reflects this limitation. For manual reading, etc., the content is too extensive, and the inability to connect to it severely limits the value of the expensive yearly subscription.

24 August 2026
Unprompted review
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Reply from Seeking Alpha

Thank you for sharing your feedback, Matvey. We’re glad you find the analysis on Seeking Alpha useful, but we understand your concerns regarding API access and the value of the subscription for your particular use case. We appreciate you highlighting these limitations, as feedback like this helps us identify areas where we can improve the platform and its offerings.

Rated 1 out of 5 stars

Alpha Picks: Extreme Losses

I've been with Alpha Picks/Seeking Alpha since March 2026 and while I like their customer support team, I'm exceedingly disappointed in their investing advice. Many fellow investors say I should give it a year. But many of their picks are down 30% and 40% as of today. Why should I pay for a service to lose money for me? And all of these picks of theirs were rated "strong buy." My experience has been more like "strong loss." My advice to you: STAY AWAY. They've lost their touch.

20 August 2026
Unprompted review
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Reply from Seeking Alpha

Thank you for sharing your candid feedback, John. We're sorry to hear that your experience with Alpha Picks hasn't met your expectations. We understand how frustrating it can be when investments move significantly against you, and we appreciate your recognition of our customer support team.

We'd like the opportunity to better understand your concerns. Please reach out to us at support@seekingalpha.com so we can review your experience and assist you further.

Rated 4 out of 5 stars

Refund Granted after Long Pursuit

I signed up for a Growth & Income subscription, but quickly realized that I wanted their PQP subscription instead. I requested a Refund for the G&I, which was referred to Apple or Google or someone else. I pursued this and in the end Garima made a one-time exception and gave me a refund.

17 August 2026
Unprompted review
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Reply from Seeking Alpha

Thank you so much for taking the time to leave us a review, Ken!

We work hard to meet expectations like yours, and we’re happy to hear we are hitting the mark for you.

Rated 5 out of 5 stars

Customer Service was very helpful with…

Customer Service was very helpful with a login issue. Their advice was spot on.

16 August 2026
Unprompted review
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Reply from Seeking Alpha

Thank you so much for taking the time to leave us a review, David!

We work hard to meet expectations like yours, and we’re happy to hear we are hitting the mark for you.

Rated 5 out of 5 stars

Sakshi solved my problem

Sakshi made my problem go away in minutes. Knew what was wrong, led me to the right spot, and hung on until I knew it was right. Perfect.

14 August 2026
Unprompted review
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Reply from Seeking Alpha

Thank you so much for taking the time to leave us a review, Don!

We work hard to meet expectations like yours, and we’re happy to hear we are hitting the mark for you.

Rated 5 out of 5 stars

I had great customer experience with…

I had a great customer experience with Seeking Alpha. The response was helpful ,clear and personalized to my questions. Having someone take the time to respond directly gave me greater confidence and increased my trust in Seeking Alpha.

13 August 2026
Unprompted review
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Reply from Seeking Alpha

Thank you so much for taking the time to leave us a review, Hui Ling!

We work hard to meet expectations like yours, and we’re happy to hear we are hitting the mark for you.

Rated 5 out of 5 stars

Quick and helpful

I have had several issues in connecting with Seeking Alpha and their response is always quick, professional and helpful. Saroj in customer service is a real plus to this organization!

11 August 2026
Unprompted review
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Reply from Seeking Alpha

Thank you so much for taking the time to leave us a review, John!

We work hard to meet expectations like yours, and we’re happy to hear we are hitting the mark for you.

Rated 5 out of 5 stars

Responsive and Helpful

Saroj responded to each of my questions in a timely fashion. I made some changes to my setup and I hope I will see the results from the changes. Seeking Alpha needs to change the wording on the portfolio summary email so that it is more accurate.

10 August 2026
Unprompted review
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Reply from Seeking Alpha

Thank you so much for taking the time to leave us a review, Wayne!

We work hard to meet expectations like yours, and we’re happy to hear we are hitting the mark for you.

Rated 1 out of 5 stars

SCAMMERS!!!

They advertise 4.95 USD trial, but charge 361 USD, and never return the money. SCAMMERS!!!

10 August 2026
Unprompted review
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Reply from Seeking Alpha

We're sorry to hear about your experience and appreciate you taking the time to share your feedback, Gregory.

We'd like the opportunity to review questions regarding your subscription and refund request. Please contact us at support@seekingalpha.com mentioning this review, and we'll be happy to investigate this further and work toward a resolution.

Rated 5 out of 5 stars

I felt I was heard

I felt I was heard, and cared for. Saroj was exceptionally kind and helpful. I appreciate it!

10 August 2026
Unprompted review
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Reply from Seeking Alpha

Thank you so much for taking the time to leave us a review, Elad!

We work hard to meet expectations like yours, and we’re happy to hear we are hitting the mark for you.

Rated 5 out of 5 stars

Garima did a great job!

Garima did a great job. She was fast and able to pick out a few solutions to different questions.

3 August 2026
Unprompted review
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Reply from Seeking Alpha

Thank you so much for taking the time to leave us a review, Bob!

We work hard to meet expectations like yours, and we’re happy to hear we are hitting the mark for you.

Rated 5 out of 5 stars

I suddenly stopped receiving emails…

I suddenly stopped receiving emails from SA. After emailing my problem to them, it was addressed and corrected in little over 24 hours. This was all during a weekend.

1 August 2026
Unprompted review
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Reply from Seeking Alpha

Thank you so much for taking the time to leave us a review, Gary!

We work hard to meet expectations like yours, and we’re happy to hear we are hitting the mark for you.

Rated 5 out of 5 stars

solved my problem quickly

solved my problem quickly, clearly and courteously. Excellent

23 June 2026
Unprompted review
Seeking Alpha logo

Reply from Seeking Alpha

Thank you so much for taking the time to leave us a review, Nicholas!

We work hard to meet expectations like yours, and we’re happy to hear we are hitting the mark for you.

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