SEB Reviews 

Thanks God they will take me after 2 hours.

Horrible customer experience and aweful processes. Became customer but realized only after some days I could not continue...

I am being generous with one star. The grade is zero. Main issue is inconsistent states. This is a big nono in IT. I caught this observing my elderly partner doing an IBAN transaction. It ended up in a incompatible state. It offered an option that did not exist if you have a bank account. Because we failed so many times, the date of the transfer had to be in the next day, which means that they are doing float with an elderly persons money for free. So you do not really know if this is incompetence or just evil. Then entering and re entering a three step token is excessive. They say it is for security but it does not make any sense to go through a 3 step process again. But it is because they have abandoned the product. Then why to offer an option when you know that the user started this from here. I say absolutely stupid. Also chrome keeps on giving stupid value suggestions. It makes it difficult to navigate the menu to erase wrong entries or same person addresses changes. But I doubt this ever existed. So you got conflicting identities. Cancell your account now. This joint IT is absolutely on fire

Genuinely i believe they hire relatives and friends, don't even look at experience or qualifications. The employees will not know how to help you, some struggle with basic reading skills. Incredible company, do not sign to this dogshit bank.

I was a customer for many years and SEB was the most reliable bank I had.

Very helpful and experienced staff, no guessing or misleading info. They know every detail inside out.

Visiting a branch is always nice. Their örgryte brand is my favorite❤️

Thanks SEB for the great service!

SEB is a very greedy bank with absolute 0 customer services. After years of the same “kundkännedom” of 12 pages we moved abroad and received the same questionnaire again lots of pages - even our daughter, still in school with no income and underaged. Suddenly the bank asks for SEK 1500 ONLY because we live abroad and allegdely cost the bank more money in administrative fees. This is pure BS same questionnaire and all handled by AI. However if you have SEK 500 000 on the account or are a premium customer, well then no extra charge - congratulation. SEB steels money from the poor without any extra administrative measures for expats nor do the show how they derived to the conclusion that expats cost more for the. Same questionnaire.
Compared to, for instance, MeDirect Bank or the excellent Revolut Bank the IT-structor of SEB appears stemming from the 20th century, so old and so obsolete.
“We have to follow the law” yes that is correct, but the same goes for all the other EU-banks, all under ECB´s scrutiny. Shame on SEB!

After being a client for almost 15 years, I have to close my account because of the outrageous fees they start to apply for foreign residents. I am not using the account, it is not generating any interest for me, so it is basically free money for them, so I don't understand where this decision came from. I will obviously lose my Bank ID, which will cause me great inconvenience, but I refuse to be bullied into paying so much.
UPDATE: Their system does not allow me to close my account with them through the online banking, I can only call them. When I do, they keep me 10 minutes on a queue (which I have to pay for as it is an international number), and then hang up on me. So I have no way to close my account.

This has to be the worst bank in Sweden. The business rates are outrageous, if you are a global business you will be charged 300:- (30 euros) for every transaction to a country outside of Sweden. The Customer Service is also terrible, they do not look after their customers. The good news is that online banks like Revolut and Lunar will take all the business away from the bad traditional banks, as they charge much smaller fees, have better customer service, better UX and apps and better access to global & forex markets. Goodbye traditional banks....I will not miss you.

The outrageous discriminatory fee increase for foreign customers announced for April 2026 is an absolute shame.
All this for an absolutely basic account which hardly offers more than the possibility of paying standard bills in the country(insurance, electricity, taxes, repairs on the house, etc...) and transferring money for that purpose from your account abroad.
No Swedish bankID, no telephoneID, no access to the Swish payment system, no credit or debit card included. A shocking charge of 1200SEK for sending you a replacement Digipass Code Generator abroad (they only mail it via DHL International Express) when its battery goes dead. You could easily change that standard button battery yourself, but the moment you take the dead one out, all the data is lost for good ! You need this gadget to get online, make payments and transfers online. No other way is offered as we cannot by law get a Swedish personal number,
Add to that the fact they closed one physical branch after the other. And that is actually when things really went worse. To visit one of the remaining branches you have to make an appointment. When you encounter a problem, you spend ages on the phone without getting much help. The same goes with emailing the bank. Should Sweden ever adopt the euro, I'll close my account with SEB at the first opportunity. For the time being I'm weighing my options and considering a change to another Swedish bank.

I have a SEB corporate credit card since 7 years. This december invoice came very late in the physical mail because of snow and postal service delay. The agreement is that I shall pay when I get the invoice.

This time, as I didn't have the invoice, I did not know the date or OCR. I was sitting 40 min in a telephone queue to SEB to get the details so I could pay. Actually I paid one day before the invoice finally arrived.

SEB sent me an invoice with interest for the delay. I asked if I needed to pay - there was no delay, not my fault.
They didn't have any understanding of the situation and my effort to pay. Just a rigorous interpretation of the agreement / conditions that was not clear about this at all, nothing about that I need the invoice to pay, just that they should send it.

I will discontinue to use this SEB MC and find another alternative.

I am a customer for over 40 years and I am now leaving this bank. I moved to Greece many years ago, and 2026 they have decided to add 1500kr yearly fee , on top of credit card fee 420kr for continuing being a customer with simple bankaccount. They are the most expenisve in sweden with their fees. I have had enough and will now change bank.

I hate this bank so much. The app looks like from 90s, You cannot enter many important features from it, You have to log in the website. Then, I cannot add swedish recipient, only SEPA or international. My money is stuck and I cannot even do internet payment with my card, cause its terrible. To activate certain features, I need to call and ask for it. What a comedy, it's literally headache and I will definitelly close my account here. Even is I have to wait like 10 hours in line, which can be possible. If You want to replay to this review with "copy-paste" message saying "sorry, but...", forget it, just change something in Your damn app, or else Your bank will fail soon. Its a complete dissaster and fee for having a card is also huge. Just change it!!!!

SEB cares very less ablout customers. Also making it hard for immigrants to send money abroad to support their family. SEB has refused to allow me sending money to my family in Pakistan. And thretened to discontinue relationship even if I use other channels.

I was in the process of setting up a company bank account when the process became stalled. A pop-up message in the system instructed me to contact customer support by phone, which I did.

After speaking with two representatives, I was eventually able to understand what the issue was. However, as a result of those interactions, I decided not to proceed with them as my bank.

Both representatives I spoke with came across as cold, irritated, and quite inconvenienced by my call. One of them referred me to a heading on their website to explain the issue, in a manner that suggested I should have found the information myself beforehand—despite the fact that I had contacted support specifically because the system instructed me to do so.

I will not speculate on the reason for this tone, whether it was situational or reflective of a broader approach to customer interactions. However, the experience left me with certain doubts which force me to choose another bank.

I have had SEB as my bank for 45 years, the last 13 years as a Swede living abroad. This year has been full of problems with SEB, everything from them not blocking my ATM card even though I requested it (and they confirmed that they did, which later turned out to be a lie). They said they sent me a new ATM card, but it never arrived, they also sent my PIN code separately, which also never arrived, probably the reason, it turns out during the check that they wrote my name and my address, but did not write the country in the address. SEB's customer service has shown that they have very little, or no knowledge of how the bank's system works over the internet. When they have explained to you when you contact them how to make a certain service work, they have given completely wrong information. When you point it out, in many cases it has suddenly started working, without SEB announcing that the error has been fixed and so on.

About half a year ago I received a message from SEB that I had to fill out a form that could be accessed via a web address they provided. They threatened to close my account if I did not fill out the form. I filled out the form (it also contained a lot of irrelevant questions). It was not possible to submit by signing and sending with BankID (the method used by SEB for all money transactions). Instead, you had to print the form and send it by regular mail. When I printed the form, it turned out that the web form only contained barely 25% of the questions that were on the printed form.

Because it is expensive and takes at least three days to transfer money from SEB abroad, I requested that they approve me transferring money from my ATM card to Wise, which is both cheaper and faster. SEB refused. When asked why, they replied by asking what I would use the money for, and that they did not trust that company and continued to refuse to send my money.

A check here on Trustpilot speaks for itself. Wise. 275,391 reviews, 4.3 stars, a very good rating. SEB, 683 reviews, 1.3 stars, a very bad rating, I will close my accounts with SEB as soon as possible

Warning about sending money abroad via SEB

If you plan to send money abroad, be careful. SEB can hold your funds for several days without informing you, and then blame the receiving bank without giving any details that would allow you to check with them.

You risk not getting the full amount back if the transfer doesn’t go through, and you receive no explanation for why, after multiple contacts!
This is unacceptable from a major bank.

SEB Bank Estonia; Probably the worst experience I ever had with a bank. They started by asking for EUR 750 'Application Fee' to apply for a business account. If they had decided to reject my application they would keep my EUR 750. When I declined to go ahead the woman resorted to insulting me by saying a real 'business' would not have a problem paying. I would not go near these people again. Nothing but unprofessional arrogant incompetents.

I attempted to use a bankcard in a SEB ATM at the Akropolis Mall in Vilnius. There was no indication of any problem with the machine, prior to insertion of the card.
After inserting the card a message popped up stating the machine needed to be serviced.
The ATM shut down and would not return my card. I called SEB customer service. The representative said that the card could not be returned and that it would be destroyed.
There was no problem with the card which I have used for years. Replacing my card will cost me over €100 in shipping costs.
I share this as a word of caution for those using SEB ATMs. If it happened to me, it may happen to you.
I feel like I've been robbed by this bank.

Was happy when I lived in Sweden as Swedish citizen (born and raised).

Im study overseas in South Africa to become a pilot, approved school by Swedish gouverment UHD. However SEB are freezing my money, and putting me in a fragilite position long way from home. Due to the reason they do not trust the nation South Africa.

Also found out SEB are huge investor in nuke-bombs.. ironic how they are chasing students over 15k swedish kronor and still spending millions on bombs and weaponsystem.

Terrible banking service compared to other countries. If you leave Sweden and cannot update Bank ID on a new phone, there is NO way to access your money other than paying for a flight and going there. Honestly, in this day and age, when everything is digital, that is the only way. It is actually unbelievable.