Saxo Reviews 

108,158
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I have been a Saxo-customer for years and years, from around 2014 or similar. I have always been able to find any book I looked for (I have sometimes very niche preferences). Anything from really new... See more

Rated 5 out of 5 stars

My order of the Aurelio Zen crime novels for my wife came fairly quickly, even though they were apparently dispatched from the UK. So I'm pleased with Saxo's ordering and delivery service. I hope my w... See more

Rated 5 out of 5 stars

Consuming mostly English literature, I buy pretty much all my books on Saxo. Prices are decent, even if you are not opting for the membership, which does give a discount. Will return.

Rated 5 out of 5 stars

All the books I buy are in English, which means regular Bookshops, in most cases don't have the book in stock. Although Saxo sometimes have the same problem they are much quicker in delivering the boo... See more

Company details

  1. Book shop

About Saxo

Written by the company

SAXO.com er Danmarks første og største onlineboghandel.

Hos Saxo tror vi på bøger. I en tid, hvor alt går stærkt, hjælper bøgerne dig med at slukke for støjen, lære nyt og blive underholdt. De gør dig klogere på verden - og giver dig en tiltrængt pause fra den. Men bøger gør mere end det - de fortæller også noget om dig.

Vi tror på, at der er en bog til alle. Uanset, hvordan du foretrækker at læse - i solsengen på ferien, i ørerne på farten eller for børnene inden sengetid - kan bogen følge dig.

Som Danmarks største online bogunivers har vi i mere end 25 år hjulpet dig til din næste bog - også før, den forrige er lukket.

For lige meget hvem du er, eller hvad du leder efter, så kan du regne med én ting…

Vi har bogen til dig.


Har du spørgsmål, kan du altid skrive til os på info@saxo.com.

SAXO kundeservice

Written by the company

Fri fragt
Ved køb over kr. 499,-
30 dages fuld returret
Vi giver 30 dages fuld returret til dig eller modtageren af en gave købt hos Saxo.
LÆS LYT LEV
Saxo er Danmarks første og største onlineboghandel og en af landets mest populære streamingtjenester med lydbøger, e-bøger og podcasts. Hos Saxo elsker vi bøger i alle formater og sikrer, at den næste store læse- eller lytteoplevelse blot er et klik væk.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

108k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(108,158)

8,979 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I paid for home delivery and my book…

I paid for home delivery and my book has ended in a box in next village by post nord

22 July 2026
Saxo logo

Reply from Saxo

Hi Jacqueline,

Thank you for your review.

I am sorry to hear that the delivery was not what you expected.

I have looked into your order and can see that the selected delivery method was delivery to a nearby Nærboks/parcel box. This is also stated in your order confirmation, and your parcel has been delivered accordingly.

However, it sounds like this may not have been the delivery option you intended to choose. I will send you a follow-up email so we can discuss the matter further and see how we can help.

Kind regards,
Marianne
info@saxo.com
Saxo.com

Rated 2 out of 5 stars

Hard to Cancel Subscription

It's way too difficult to cancel a subscription.

You're forced to give a reason and then confirm several times. They're clearly betting on people missing the final confirmation, so they will keep paying without noticing.

19 July 2026
Unprompted review
Saxo logo

Reply from Saxo

Hi Jørgen,

Thank you for your review.

We are sorry to hear that you found the cancellation process difficult and that this has negatively impacted your experience with us.

We strive to make the process as clear and straightforward as possible, but we appreciate your feedback and will pass it on to the relevant team for consideration as we continuously look for ways to improve our customer experience.

Should you require any assistance with your subscription, please do not hesitate to contact us on info@saxo.com or 3815 0510, as we will then be happy to help.

Kind regards,
Marianne
info@saxo.com
Saxo.com

Rated 5 out of 5 stars

An amazing online book store resource

I have been a Saxo-customer for years and years, from around 2014 or similar. I have always been able to find any book I looked for (I have sometimes very niche preferences). Anything from really new releases and also oldies but goldies Saxo has a huge collection of books! The books are always sent my way in a really quick time and the quality is great. I highly recommend Saxo you can find any book you desire and they are a great service. Even in books that were highly specific and orders that were delayed the communication and customer service was amazing and I was always satisfied and enjoyed all my books 🥰

8 July 2026
Rated 2 out of 5 stars

The cover of my book arrived damaged

The cover of my book arrived damaged

1 July 2026
Saxo logo

Reply from Saxo

Hi Mirella,

Thank you for your review.

We are very sorry to hear that your book arrived in a damaged condition. We completely understand how disappointing this must have been.

I can see that you have already been in contact with my colleague and that a solution has been arranged. I hope the matter has now been resolved to your satisfaction.

We sincerely apologise for the inconvenience.

Kind regards,
Marianne
info@saxo.com
Saxo.com

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Very fast delivery. Purchased Danish language books on-line in UK, for delivery to Danish address. Thank you for your help.

29 June 2026
Rated 5 out of 5 stars

Perfect service!

Extremely fast delivery and book in excellent conditions. I will definitely use Saxo to buy more items. Higly recommended

25 June 2026
Rated 4 out of 5 stars

Great Price but not so good order…

Great Price but not so good order handling.
I wouldnt have bought this book cheaper anywhere but my order took some time, it was normal issues with stock but they didnt say anything until i actually wrote to them.
I dont think is terrible but maybe a bit not so reliable so if you need something for a present make sure you write to them right away to hear real status.

13 June 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look