Safe Reviews 

13,626
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 1,611 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently emphasize that the online ordering process is simple and the website is very easy to navigate. People also praise the fast shipping times, noting that items arrive promptly and are safely packaged. Buyers consistently describe the products as high quality and reliable for their security needs. However, some people mentioned issues with courier services, such as unexpected delivery delays or transparent packaging. Consumers occasionally experienced product faults or faced difficulties with installation services and scheduling re-installations. Reviewers noted that resolving these particular problems sometimes took longer than expected.

What people talk about most

Product

Reviewers mention positive feedback about product quality, noting that items arrive sturdy, as described, and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, noting that orders consistently arrive promptly and... See more

Service

Customers consistently note positive experiences with service, highlighting amazing service levels and... See more

Quality

Clients share positive opinions on quality, finding products sturdy, well-made, and perfectly suited for... See more

Order

Customers had positive experiences with order, highlighting a very simple and easy process on the website.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently moved to a new address which had several exterior doors all with different keys. I settled upon better locks from Safe and had them all keyed alike. As not enough keys were included to faci... See more

Rated 5 out of 5 stars

Very good value for money. As others have said setting up the code is easy - but not from following the included instructions- look at you tube instead. The main reason I wanted a safe was to protect... See more

Rated 5 out of 5 stars

Moved into new property and needed 3 good quality keyed alike euro cylinder locks and spare keys. Website was very simple to use and my order arrived very speedily. Took about 15 mins to fit all 3 new... See more

Rated 5 out of 5 stars

The website is great with enough detail to help you decide which product suits your requirements. The delivery was as scheduled. Had to replace the anchor bolts as these didn’t work particularly well... See more


Company details

  1. #23 of 46 best companies in Security equipment
  2. #6 of 11 best companies in Burglar alarm shop
  3. #3 of 3 best companies in Closed Circuit Television Store
  4. #12 of 16 best companies in Locks Supplier
  5. #4 of 6 best companies in Safe & Vault Shop
  6. #13 of 34 best companies in Safety equipment supplier

About Safe

Written by the company

Safe.co.uk


From safes to safe rooms and everything inbetween, ours is the best branded range of security products on the market. Competitively priced too.

Not only that, we'll expertly guide you through every decision so you can be sure you're making the right choice. We're proud of the excellent and personal service that we offer.

Founded in 2003, we've got decades of experience and a real wealth of knowledge ready to share with you. As the UK's leading online security retailer, you're safe with us.


FREE Delivery

That's right - FREE delivery on any product if you live in the UK mainland! There's even free next-day delivery on many lightweight products.


Brilliant Customer Service

We treat our customers as we like to be treated ourselves, and it shows. You can see some of the well-known brands who love using our products and services here.


Up to 50% Off

Selling 1,000's of safes every month gives us unbeatable buying power. That helps us to offer the UK's biggest range of security products as well as guaranteeing the lowest prices on the biggest brands. See our special offers to save up to 50% more on our already low prices.


Cutting Edge Features

Our website is bang up to date and packed with useful features like our Safe Wizard: perfect for things like finding the right product, switching from metric to imperial, comparing items or viewing images, video and 'real' size height charts.


Nationwide Callout

We work with locksmiths right across the UK, so there's always an engineer you can trust nearby. We'll also deliver and install your product wherever you are in the UK.


Price Match Promise

We love giving you the lowest prices possible because we know every saving counts. That's why if you find a lower price somewhere else, we'll match it..


Money Back Guarantee

If you're not happy with a product, you can return it within 14 days. No ifs, no buts, no catches.


Secure Online Ordering

Your security starts online, so we use state-of-the-art encryption from the best experts in the business. It means your details, privacy and general online security couldn't be in safer hands.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

14k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 61% of negative reviews

Typically replies within 1 month

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4.7

All reviews

(13,626)

1,487 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good products and service

We were looking to upgrade the locks on our french doors, the guides on the website made it easy to find the measurements of the existing locks and order new ones. It was simple to pick and use the keyed alike service.

21 August 2026
Rated 5 out of 5 stars

Good product and good installation service

The website has many varieties of keysafes. I ordered one approved by police and recommended by a neighbour. There was a delay in delivery, but I was kept informed by email and in the end I am very satisfied with the product. The installation process went smoothly, and the engineer came at the proper time and was very efficient and pleasant to deal with.

2 September 2026
Rated 1 out of 5 stars

Poor delivery time..9 days not next day

Took 9 days to deliver an item that was supposed to be next day delivery. They had informed me it was out of stock and no idea when available. Then it magically appeared with little notice despite asking to cancel the order. Then had to pay to return for a refund as ordered elsewhere with an actual next day delivery

4 September 2026
Unprompted review
Rated 5 out of 5 stars

Replacement camera

During renovation works one of the existing cameras was damaged. Having already purchased two CCTV kits from Safe, they were my first port of call. The representative I spoke to could not have been more helpful. She informed me that I couldn't get the same camera but suggested a compatible (more modern) alternative. The picture is so clear day or night. It was despatched the same day. Could not be happier with the service from Safe, this time or the previous two.

13 August 2026
Rated 2 out of 5 stars

Poor experience and damage

Ordering was smooth, contacting the company was difficult when the item did not arrive as stated. After chasing, was given a new date way after date promised.
Delivery by Bishopsgate came and comms was good. Install process, new unit on the wall was damaged with no apology and it has now cost me £70 to replace and repair the wall. I call it clumsy entrance as there was adequate space for entry

20 August 2026
Rated 5 out of 5 stars

Great service

Great service – highly recommended

Really pleased with the service from SAFE. I needed a locksmith to attend to open a safe and they were able to come out the same day, which was really appreciated.

The job was carried out exactly as discussed and everything was dealt with professionally and efficiently. The locksmith was also extremely patient while I sorted payment using a virtual credit card, which took a little longer than expected!

Friendly, helpful and reliable service from start to finish. Would definitely recommend SAFE and would happily use them again.

Sean Taylor - Facilities Manager - The Rowans Hospice

11 August 2026

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