Swagbucks Reviews 

43,324
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 2,687 reviews, reviewers had a great experience with this company. Customers frequently highlight that it is a fun and reliable platform offering a wonderful variety of ways to earn extra money. People enjoy participating in daily polls, playing mobile games, and answering simple surveys to successfully collect rewards. Many users appreciate the ability to easily redeem their accumulated points for cash or gift cards without much hassle. Some reviewers were not happy with frequent survey disqualifications and very low payouts for the time invested. Some people also felt that certain games offer minimal compensation and occasional technical issues can make the process frustrating.

What people talk about most

User experience

Clients share ambiguous opinions on user experience. While some reviewers report a frustrating process... See more

Website

Customers had ambiguous experiences with website, with views sharply divided. On one hand, many reviewers... See more

Payment

People report ambiguous experiences with payment, reflecting a high level of disagreement among users. On one... See more

Application

Consumers find app to be positive, highlighting it as an excellent and fun platform for playing games and... See more

Product

Reviewers highlight ambiguous aspects of product, with many finding it a convenient, simple, and profitable... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I love Swagbucks , never had any issues with them. Even though I am not someone who consistently cashing out often,whenever I do it always go smooth until I’ve noticed my last cash redeemable points f... See more

Company replied

Rated 4 out of 5 stars

Great site to earn a little spending cash. I have noticed that earning has become a bit harder and I don't qualify for as many surveys as in the past.

Company replied

Rated 4 out of 5 stars

Great way to earn money taking surveys on a variety of topics when it functions correctly. Sometimes it kicks you out early and you get zero sb points but works well most of the time.

Company replied


Company details

  1. Gift shop
  2. Hobby shop

Written by the company

Get Free Gift Cards & Cash for the everyday things you do online. Shop online, Watch entertaining videos, Search the web, Answer surveys and find great deals to earn your points, called SB. Redeem your points for gift cards to your favorite retailers like Amazon and Walmart or get cash back from PayPal or Visa.


Contact info

4.0

Great

TrustScore 4 out of 5

43k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 81% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.0

All reviews

(43,324)

3,130 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Keep Getting Worse!

Absolutely laughable! I mean, it's actually scandalous! My survey board is currently offering five minute surveys for a reward of 1 SB. That works out at the equivalent of 8p an hour! EIGHT PENCE PER HOUR!

7 September 2026
Unprompted review
Rated 5 out of 5 stars

Reliable and easy to use

I have been using Swagbucks for a while now,and it is a great way to earn some extra pocket money.the surveys are frequent and the points add up quickly.redeeming them for gift cards is very easy and fast.highly recommend!

6 September 2026
Unprompted review
Rated 3 out of 5 stars

Finally Received Some Support

Finally, after a couple of months trying to get hold of somebody, anybody, at Swagbucks, they finally answered. Once they finally got serious and tried to fix my problem, it only took a week, and all my lost points were restored.

My big question is, why did it take so darn long to get this thing straightened out?

3 September 2026
Unprompted review
Rated 3 out of 5 stars

Swagbucks needs to honor the credit…

Swagbucks needs to honor the credit they have yet to give participants .. I did a video survey or video conference back on August 20th giving opinions on new ideas ., the timeline to receive the incentives is 7-10 business days and I have yet to get any credit ..

20 August 2026
Unprompted review
Rated 1 out of 5 stars

Swagbucks suspended my account…

Swagbucks suspended my account immediately after I spent $5 completing a paid in-game task exactly as instructed with no warning or no explanation, just a ban right after the money left my account. Support's response has been to tell me to wait 30 days, which isn't acceptable when actual money is involved.

I'd like a clear explanation of what supposedly went wrong, and my account and earned rewards restored if there was no real violation. If this doesn't get resolved, I'll be filing a complaint with the BBB and FTC, since suspending accounts right after a paid purchase — without explanation — is exactly the kind of pattern regulators have gone after other reward platforms for.

User email : @loxlox999000

2 September 2026
Unprompted review
Rated 1 out of 5 stars

Complaint

Complaint – Call of Dragons Offer Not Credited

I am extremely disappointed with the handling of the Call of Dragons offer. I completed two separate offer milestones worth a total of $130, and neither one was credited to my Swagbucks account.

Both offers were completed well within the required time limits, and I have screenshots documenting that I reached the required goals. I submitted those screenshots as proof when I contacted support, yet despite providing clear evidence, the rewards still have not been credited.

I also spent a significant amount of my own money on the game in order to reach these milestones, so it is especially frustrating to complete everything as required and then not receive the promised rewards.

I am requesting that Swagbucks manually credit the full $130 for the two completed offers. I have provided proof of completion and am happy to provide any additional documentation needed. This issue has been outstanding for far too long and should be resolved promptly.

17 August 2026
Unprompted review
Rated 1 out of 5 stars

Unexplained Account Deactivation

Loved using Swagbacks until they randomly one day deactivated my account, the same day I went to redeem some of my points. Confused, because I know I didn't do anything wrong, I emailed them asking what I possibly could've done to violate their terms, and they were "not allowed" to provide with any specifics as to why my account was reviewed or deactivated. Probably, because there were no specifics. But just really sketchy in my opinion.

31 August 2026
Unprompted review
Rated 1 out of 5 stars

Deplorable

Deplorable. Deleted my account because they never credited me for MULTIPLE chat studies i completed, they said I asked them too many times.

21 December 2025
Rated 1 out of 5 stars

I spent three days doing surveys and…

I spent three days doing surveys and playing games through Swagbucks trying to get a virtual prepaid MasterCard.The way it's set up you have to have 1500 swag bucks to order the card so I get to 1500 and they offer a $5,$10,$20,and $25 card.No $15 which is 1500 swag bucks,so I get strung out another day trying to reach the $20 card.When I finally get 2000 swag bucks after playing their game for days and answering surveys,I order the virtual card which they advertise as instant,I get a message there was a problem with the card and that was yesterday and I still haven't gotten my reward!I still haven't gotten any explanation about my reward.Im about to get on social media and tell everyone not to use Swagbucks because it takes days to earn any rewards and after spending 8 hours a day for three days,that haven't even honored their rewards!Swagbucks is a rip off!Instead of using swagbucks,you should go to Free Cash or Survey Junkie and I am gonna spend everyday posting about this on social media until I get my reward honored!As a matter of fact,I have to get on Facebook right now.

26 August 2026
Unprompted review
Swagbucks logo

Reply from Swagbucks

We’re really sorry to hear that your experience didn’t meet expectations. That’s never what we want for anyone. We truly value your feedback and would love the opportunity to learn more about what went wrong so we can make things right. Please go ahead and reach out through your activity ledger on our site or visit www.swagbucks.com/help

Rated 2 out of 5 stars

If the app pays me more than R10,000 I…

If the app pays me more than R10,000 I will rate it 5 star review

24 August 2026
Unprompted review
Swagbucks logo

Reply from Swagbucks

We’re really sorry to hear that your experience didn’t meet expectations. That’s never what we want for anyone. We truly value your feedback and would love the opportunity to learn more about what went wrong so we can make things right. Please go ahead and reach out through your activity ledger on our site or visit www.swagbucks.com/help

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