I had an amazing experience purchasing an emerald ring from this jewellery shop. Josh was incredibly helpful, patient and knowledgeable throughout the entire process. He took the time to show me multi... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Written by the company
Exceptional Craftsmanship and Service at Regal
Regal is a leading jeweller in Hatton Garden, London specialising in bespoke engagement rings, wedding rings, and fine diamond jewellery. We offer both certified natural and lab-grown diamonds, crafted with precision and care. Each piece is handcrafted by expert Hatton Garden jewellers who combine traditional techniques with modern design to ensure superior quality and precision. We make creating your dream jewellery simple, collaborative, and enjoyable, earning our reputation as a trusted destination for fine jewellery and bespoke engagement rings in Hatton Garden, London.Our Bespoke Collection
Explore our carefully curated collection of engagement rings, GIA and IGI certified natural and lab grown diamonds, elegant wedding rings, fine diamond jewellery, and luxury watches. From bespoke engagement rings to perfectly matched wedding bands, each piece is expertly crafted in Hatton Garden to reflect your unique style and story.Personalised Experience at Regal | Hatton Garden
At Regal, we place your vision at the heart of everything we do. Our expert diamond jewellers provide tailored consultations, exceptional craftsmanship, and competitive pricing, ensuring every detail is perfected. From your first consultation to the final masterpiece, we guide you through a truly personalised experience, crafting jewellery that tells your unique story. With attentive service and unwavering dedication, Regal has earned its reputation as one of London’s most trusted Hatton Garden jewellers, where every visit is memorable and every piece extraordinary.Written by the company
Lifetime Warranty
84 Hatton Garden, EC1N 8JR, London, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I had a very positive experience buying from Regal. Firstly they offered for a sale a stunning piece of jewellery and secondly they were providing a great buying experience as well. My fiancé loves her ring and I would recommend them to anyone looking for that perfect gift.
The care, expertise and attention to detail that the team provides is second to none. Daniel was great at answering all our questions and providing options that adjusted to both our budget and dream ring. Thank you Daniel and Regal team!
Reply from Regal | Hatton Garden Jewellers
Mark was fantastic in helping me find the perfect ring for my now fiancée, helping me to work within my budget and desired specifications. Regal got the ring ready promptly, and I later came in with my fiancée to get it resized, as I had planned it as a surprise proposal. Thanks for the great service and beautiful ring, Regal.
Reply from Regal | Hatton Garden Jewellers
Mark at Regal was extremely helpful when it came to my purchasing decision. Not knowing much about diamonds myself, he was clear, knowledgable, friendly and very approachable - much better than a lot of jewellers I’d been to before. Overall, an excellent experience with top quality service.
Reply from Regal | Hatton Garden Jewellers
Josh was fantastic. He helped us with the small differences in the designs we liked, and finalised on a style which was perfect when it arrived. Really helpful and friendly. Highly recommend.
Reply from Regal | Hatton Garden Jewellers
Mark was very helpful and knowledgeable in helping select my GMT Master Bruce Wayne Rolex. Extremely pleased with Watch & Service given
Reply from Regal | Hatton Garden Jewellers
Amazing! From the first discussion to delivery of a bespoke piece of Jewellery the team at Regal were amazing. The customer service is outstanding. I commissioned a piece after discussing what my Wife wanted with Joshua and he understood exactly what we needed. The design was flawless and I couldn't be happier with the finished piece. A truly stunning Diamond cross set in Platinum on a Platinum chain. This is a truly luxury bespoke service. Regal are now my go to jeweller.
Reply from Regal | Hatton Garden Jewellers
What a great experience! I went in with an idea for an engagement ring and wasn’t sure if it would be possible - after trying lots of other jewellers, and Daniel straight away showed me exactly what I was looking for. The clarity of the explanations and details was amazing. And she said yes and delighted with the ring, which was exactly to spec. Fast , quality service too.
Reply from Regal | Hatton Garden Jewellers
What a pleasure it was to deal with Joshua. The communication was excellent, asking lots of questions regarding what I was looking for, budget etc. He was very understanding of my requirements and ensured that I was able to purchase exactly what I was looking for. First class service and very competitively priced.
Reply from Regal | Hatton Garden Jewellers
The ring was beautiful, Mark was very helpful and talked me through the design process very clearly.
Reply from Regal | Hatton Garden Jewellers
As soon as we met Daniel we felt like we were in safe hands. By far the best customer experience of all the appointments we had. Loved the personal and detailed explanations to help us understand the options. Also had lovely option of engagement rings. Coming back here to get our wedding bands!
Reply from Regal | Hatton Garden Jewellers
It was amazing and Josh was super helpful and patient and helped me go through all the options.
Reply from Regal | Hatton Garden Jewellers
The whole experience with Regal was first class. Mark was so helpful and professional to help find the perfect engagement ring for my partner. Super clear communications and very thoughtful throughout the whole process. The final ring quality was amazing and exactly what we were looking for. Thanks again to Mark and his team for making this a memorable process.
Reply from Regal | Hatton Garden Jewellers
I have visited the Regal store 3 times now. Each time I have been welcomed and treated with great respect. In my first visit it was my first time ring shopping and Mark taught me all about it, and really helped build my understanding. The next 2 times I visited I saw Josh who was phenomenal! He treated me and my partner perfectly, showing us the rings we were looking for and helping us decide which one we were after. Josh has been extremely reliable and would always respond with haste to every email I sent. I’ve had a great experience with Regal.
Reply from Regal | Hatton Garden Jewellers
My fiance and i had a great experience with Regal.
Very professional.
The whole approach of choosing and designing a ring was well thought out, clearly shows their experience and ended up with 3 rings we absolutely love.
Thanks to Mark - he made choosing a ring very simple and overall a superb service.
We'd visited several other stores in Hatton Garden beforehand and Regal is a cut above. Not pushy, not just telling you to buy one ring they 'happen' to have in stock, then as you walk away just drop the price etc.
Absolutely would recommend, and would buy from them again.
Reply from Regal | Hatton Garden Jewellers
Mark was great throughout, very patient with our indecision and we ended up with exactly what we wanted, tailored to fit existing rings. Would highly recommend!
Reply from Regal | Hatton Garden Jewellers
Had a great experience with Regal throughout the whole process of designing my ring. Mark was incredibly patient, knowledgeable, and forthcoming with information from start to finish. He took the time to answer all of my questions thoroughly and never made me feel rushed or pressured.
Communication was excellent throughout, with regular updates and quick responses whenever I needed anything clarified. The whole experience felt very professional and personalised, especially when discussing the bespoke details of the ring.
Would definitely recommend Regal to anyone looking for a high-quality and trustworthy jeweller.
Reply from Regal | Hatton Garden Jewellers
Regal were absolutely fantastic! My fiancé and I tried some rings on in store and the team were really helpful. They created a beautiful and unique engagement ring for me.
Reply from Regal | Hatton Garden Jewellers
I previously purchased a pair of beautiful diamond stud earrings and had such a great experience with Mark that I came back to have a matching necklace made. Once again, the service was absolutely outstanding.
The necklace turned out beautifully and truly matched my specifications. Mark really took the time to make sure everything was perfect, as reflected in the final piece.
I couldn’t be happier and would highly recommend Regal to anyone looking for high-quality jewellery with an exceptional service.
Reply from Regal | Hatton Garden Jewellers
I spoke to Mark who I found very helpful and respectful.
I was able to make a purchase with confidence.
I look forward to meeting him when the pendant is ready for collection.
Many thanks
Reply from Regal | Hatton Garden Jewellers
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.