Rugvista Reviews 

I ordered the Oriental Georgie Pink/Red carpet. It looks super cheap. The pattern isn't a thick fabric, but printed on a super thin layer. I saved up money for this as it is a big purchase for me, and I have to say I'm very disappointed. It only looks good by night with minimal lighting. The colors are pretty though.

It looks exactly like the photo in the website, super happy with my purchase, definitely I am going to buy again.

The products are always of good quality and they delivery very fast

Loved the rugs we received from rugvista! So soft and delivered quickly. Their return policy is also great as in the past we were able to order a rug which we did not end up liking the colour of in combination with our floor and quickly sent it back. The ease of ordering and returning has made us faithful customers and now only buy our rugs from here!

There are some imperfections in the stitching. its what i can only describe as looking like a tear in the weave. Its not a tear but its as if its missing wool in that line.

I ordered the carpet 3 weeks ago for my bedroom and unfortunately I have to return it because of the smell. The carpet was fully opened in a well aired room for a week, and the moment I put it in the bedroom, I woke up in the middle of the night to remove it again because of the strong smell, which simply doesn’t go away

Carpet has a good pattern as kind of persian rugs and good quality.

I’m really happy with this rug! It’s so soft and warm, and I honestly wasn’t expecting it to be this soft. I also love the color—it’s a beautiful mix of white, light beige, and gray. It looks elegant and makes such a great base for a variety of interior design styles. It’s a beautiful, versatile rug that works really well with different décor.

I was really excited about this rug and actually love the colours, but when it arrived I immediately noticed that the cat appears to be missing one of its paws.

I contacted RugVista customer service because I genuinely thought I had received a faulty rug. They responded that this is “the design” and not a manufacturing mistake. I then checked the website more closely and, surprisingly, the product photos do indeed show the same missing paw.

Personally, I find this explanation very disappointing. To me, it looks like a mistake was made in the original illustration/design and, rather than correcting it, the rug was photographed and is being sold with the incomplete-looking illustration. Of course I can’t know whether the omission was intentional, but visually it genuinely looks like a paw has simply been forgotten.

It’s particularly frustrating because otherwise it’s a beautiful and unusual rug. I just wish this design issue had been corrected before the product was put on sale.

It arrived super quick and we love the design and the colours <3

Very disappointing quality and an insulting 10% offer

I ordered a brand-new rug from Rugvista and was extremely disappointed with the condition in which it arrived.

Almost immediately after unpacking it, I noticed multiple defective areas across the rug where the pile is missing and the underlying construction/backing is clearly visible. This is not one tiny irregularity hidden somewhere on the rug — there are numerous visible spots, as shown in the attached photos.

I contacted Rugvista and provided photographs of the defects. Their customer service acknowledged the issue and stated that this was “not the condition in which we want our customers to receive their rugs.”

Despite acknowledging that a brand-new rug had arrived in an unacceptable condition, their proposed compensation if I kept it was a 10% refund.

I find that offer frankly absurd. A customer buying a new rug should not have to accept multiple visible defects for essentially 90% of the original price. Keeping it also means accepting the risk that the affected areas may deteriorate further through normal use and vacuuming.

To be fair, Rugvista did offer a free return for a full refund. However, this means repacking and returning a large rug and, if I still want the rug I originally ordered, placing another order and having another large rug shipped to me. Rugvista states that sustainability is part of its business approach, so I find it particularly difficult to understand why offering reasonable compensation for keeping an otherwise usable but clearly defective rug isn’t considered preferable to the additional transport and handling involved in a return and replacement.

I proposed a 30% refund as a reasonable compromise: I would accept the defects and keep the rug, while avoiding an unnecessary return and another shipment. In the end the best thing they could offer was 15%..

What disappoints me most is that this wasn’t a subjective complaint about the colour, texture, or whether I personally liked the rug. It arrived with visible defects, Rugvista acknowledged that it wasn’t in the condition they expect, and yet their initial solution for a customer willing to keep the defective product was only 10%.

The attached pictures speak for themselves.

Based on this experience, I would strongly recommend inspecting a Rugvista rug very carefully as soon as it arrives and taking photographs of any defects before using it.

I'm really happy with the purchase. The rug looks just like in the photo and is notably high quality

true to its quality

Ordered a carpet, came in quickly and as advertised. Happy with the transaction

Mooi kleed en goeie service !

whole process went smoothly. But stop hunting me on the internet about the product I just bought!! Do you think I am still interested in this same product by the same provider?? Very bad.