Prénatal Reviews 

Very disappointing customer service.

I ordered a new baby stroller (Joie Pact Pro ) from Prénatal, but when I opened the package, I immediately discovered that one of the wheels was damaged. The stroller had never been used.

I contacted customer service and explained the problem, including the fact that this is a safety-related issue involving a baby product. The customer service first asked me to return the defective product to the store. I explained that I ordered online and expect the pick up of defective product from my address or at least send a return label. Why the consumer has to pay extra travel cost and time when the defective product was sent. This is definitely something Prénatal should cover. Then the customer service still asking which store I can vist to arrange the replacement? They dont even read my email properly. I can’t trust a product with safety issue. Then the customer service just sent me an automated email saying they are busy…..

The online shopping experience of Prénatal sucks. I dont know how much longer this will take and when can i get refund, I will not using Prénatal online shopping anymore.

I hope sharing my real experience can help you avoid such unpleasant experience.

Easy to order.

I ordered 2 pieces as a set to give gift but only one item was sent to me. And when I call to costumer service they said we don't have the other one. What am I going to to only with one item? And then I was told that I can return it and tomorrow I already have plan to go to visit my friend's baby. I'm not happy with costumer service

Bought a high chair bundle (EVAN BUNDLE), came without instructions. No instructions on Prenatal's website either for building the chair with the bouncer. Quality also felt unsafe, no proper mechanism to attach the belt. I regret buying it and asked for return.

EDIT: My partner bought it. We tried it once and it didn't feel safe. We gave the chair back. Biggest issues:

Not stable on the floor, wobbles and doesn't feel like it can handle the baby's movement.
The seat's closing handle is a slider, not a real lock, feels like the baby could release it himself.
Raised to 3 stars: refund was quick and the company replied to this comment. Return itself was smooth.

Yes I am happy and good quality. Thank you

Really bad customer service. Ordered a cadeaucard for a gift and cadeau card not delivered more than 7 days… no response regading inquiry and i ended up buying another gift card and demand a refund of unused cadeaucard!! If customer service is that bad something happen with their process

Happy with all purchases be it clothes, utilities or toys.
For my baby and also as presents for friends.

Lots of lovely, child-friendly items. I ordered an elephant with sound effects when touched. Good quality. Age-appropriate size.

Fast delivery.

Horrible customer service experience, where should I start? I got a wrong color delivered for a kids chair, which I tried to return from Germany. My husband works in the Netherlands, so he gets discounts for Prenatal. Because it’s Germany, the retour label couldn’t be generated automatically. After talking to a chatbot that only speak Dutch (seriously?in times of Claude and ChatGPT?), a customer service person sent me an address to return the item. I paid 25 euros to return it, but DHL could not manage to deliver it. It seems like the address the CS-Person gave me was wrong. After reaching out again to them for the right address, I got ghosted. So now I have to keep the chair for another additional 12 euros, because DHL takes a fee to return it to the sender (me in this case).
I was like fine, after all, I give them another chance because of the discount we get. I wanted to order something else, but the website keeps giving me errors when I try to use a gift voucher. I’m done with them, I want to get rid of the vouchers and never order their again.

Very nice people, many choices are available.

You guys really need to work on your logistics. Part of the order always cancelled while the products had been available on the website. Products of one order arriving usually separately, in big boxes / unnecessary packaging. Part of the order is missing for a month, without any info on that (not cancelled, not arriving, unknown status.) I mean, it's 2026 in the Netherlands and the shipping services are of high standard in the country...

On 18 December, my order for Bugaboo Fox 5 Noir (Order #1001731808) was cancelled without any explanation. Because of this, I left a one-star review titled “order cancelled with no reason”.

After contacting customer support, I was advised to place a new order for the standard Bugaboo Fox 5, with the reassurance that the same discount would be applied. I accepted this solution and reordered on 26 December under Order #1001766010, especially since I bought Prenatal €150 gift card and had to use.

Unfortunately, this second order was also cancelled today, again without any reason or prior communication.

At this point, the issue is no longer about stock availability but about lack of reliability. I followed customer service instructions exactly, yet ended up with two cancelled orders, wasted time, and an unusable gift card.

Request:
• A clear explanation of why both orders were cancelled
• Either a guaranteed successful reorder with the previous applied discount
• Or a cash refund for the €150 gift card, where I can spend my cash on a more reliable webshop.

I truly wanted to purchase this product, but repeated cancellations with no explanation make it very hard to trust the ordering process. I hope the company can take responsibility and offer a concrete solution. Thank you.

Ordered an item on Black Friday: shipping within 3-6 days promised at the time of order. 18 days later the package finally arrived (missing the event for which it was purchased), and it contained the wrong product (worth 1/3 the price of what I purchased - not even alike). Unacceptable.

We have ordered two baby seats from them during Black Friday and they have delivered only one and told us to reorder the other seat for a price that was higher than the original price I was ordering it. Which means they have the item but want me to pay more for it if I want it. I contacted them to get the seat for the original price but they did not even reply.

Update:After they recommended buying it again and asking the customer service to give the difference back I did so. Now everything is fine.

It would be faster to explain what went right. It's been over two weeks that I placed an order, which I never fully received. I addressed the many issues that occured in 3 different emails. To the day of today however I still haven't received an answer, and there is still a pending balance mismatch on my account since I was not fully refunded for the items I never received. A true shame!

I bought a stroller, car seat and car seat support for the car & 1 PJ’s on 22/11/2025, everything over 1000K and all items were in stock because I needed urgently since I was due in 6 weeks.

It took 1 week to delivery the stroller, the next day they delivered the car seat and PJ, which I thought it was very weird to have them delivered separate. It is 08/12, over 2 weeks and no expected date for the car seat support for the car, contacted customer service which they informed a track and trace number and it’s been 4 days and the item is not even on postNL yet! This is unacceptable. I’m due at any time and worried I won’t be able to bring my little one back from hospital because I don’t have the full part of the car seat!

UPDATE: customer care opened an investigation with PostNL about my missing item and it will take 5-10 business days! I cannot wait that long. I understand that I can use the car seat without the base but I bought a product in stock, taking over 3 weeks to delivery it’s insane!

Instead of dealing the issue with your customers you just try to postpone as much as possible. It’s very disappointing and frustrating.

I contacted customer service again to check the possibility to collect the item or either in Amsterdam or Amersfoort, because if I have to wait for your efforts it won’t be solved.

On November 22, 2025, I made a purchase and I'm still waiting. I've already requested a refund because I don't want anything more to do with Pré Natal. They even offered me a 5 euro voucher to shut me up!!! 5 euros? Shame on them!!! I don't want that voucher, I just want my money back. I won't buy anything from that store again.

The store is quite okay and you get good guidance. But don't fool yourself into buying from the website. They have the weirdest inventory system I have ever seen in my life. You buy something and just wait… and wait… and finally you receive an email saying they could not deliver your order. Then they advised me to order again because it was a busy time and they couldn’t arrange the orders on time. I did it again and the same thing is happening. It has been a week, and when I call them, they have no idea what is going on with my order and say there is an inventory problem.

Arrived quickly and on time. Product was smaller than anticipated, but works great all the same. Fits perfectly in the room