PETER HAHN Reviews 

The item fits, but not perfectly. I had to adjust how I wear it

They got all my data (name and address) in a shady way and are sending me magazines at home.

I have already sent repeated emails with no response. Someone sold my data to them and I am not even able to make them delete my data from their database.

This should be illegal. I am sure I am not the only one.

you order an item that is advertised as available for immediate delivery. after not receiving and track and trace information I had to discover that it is not peter hahn but one of their suppliers that subsequently failed to deliver. Looks a lot like a chinese dropshipper to me, and still waiting for a track and trace now more than a week later.

Sold their customers details - am now receiving junk mail showing that details proving had got address etc from them!! Not happy at any company trading my details ……

Last year I ordered a shirt. Ik was sent to the wrong adres. I had several phonecalls about it, they told me they would consider it as a lost item. But i got a request from an incasso office to pay it.
I paid under protest, to prevent further costs.
After that I tried to get my money back. I was asked by email for my account number, but till now they didn’t pay. My advise: don’t promise things if you can’t make it true.

I was nervous having read the negative reviews after I had already bought my Ralph Lauren Sandles and decided to phone Peter Hahn to reassure myself. Ty was so helpful and honest letting me know my Sandles were being shipped from Germany so they couldn’t give me an exact arrival date.

They arrived in time for my holiday and I love them. Just what I wanted. I would happily recommend and buy from Peter Hahn again.

Made an order 30th August, multiple emails & a phone call later, still not received! Was advised it had got lost so I requested a refund then was told it had been located & would be dispatched 9th October. Still not received it. I want a refund as they clearly have no idea where my order is so I want them to Refund me in full as soon as possible & have to say that I’ll never use them again

It’s now 41 working days waiting for a refund for goods that by their admission were never dispatched. Not good enough

Ordered trainers on 1st Oct. NEVER STATED AT TIME OF TAKING MY MONEY HOW LONG DELIVERY WOULD BE.

Called after a week and told be here by yesterday, still no trainers.
Get a mail this morning saying despatch was on 10th and takes 8-10 days for delivery! Im going away tomorrow, so great!

Will never buy from again. USELESS

Please read other trustpilot reviews 2023 before ordering. My experience was truly awful

I put in an order in late April 2023. After many enquiries and phone calls and emails I eventually gave up and asked for my money back which I eventually received late June.So after 2 months of waiting and anticipating I was left with no satisfaction at all. I would never use this company again. It promises much but delivers nothing in my opinion.

The worst Klantenservice I used to have. I placed an order and didn’t hear from them 3 weeks. To reach them on phone is almost not possible but if you can still reach them you get the incorrect information. After 3 weeks I got an e-mail that my order will be dispatched soon however 2 articles (out of 4) are not available.

Over charged but still waiting for refund. How many more emails do I have to send

Unfortunately, I have paid with credit card and the amount of 465,85 EUR has already been deducted from my account. I ordered one item for a festive event in two sizes. The site and the order confirmation indicated they are both in stock. I need the delivery for the event to arrive latest 24 June. Until now, the items have not been shipped, there is no information, two emails sent out - no response, phone customer service can't get through. Spent several times 45 min and get kicked out of the line before speaking to anyone.
I would like to urgently cancel this order and be refunded as I need to buy another dress for the upcoming event and it seems that customers have been waiting for more than 5 weeks without any delivery..
As other clients have said, changing a system can not be used for weeks on ends as excuse and it is not an excuse for not responding to emails or phone calls. It is entirely unacceptable and unprofessional.I receive almost daily publicity emails from you but no information on my order. Please do get in touch to cancel my order as I have paid in advance I can not keep waiting for weeks for an item I won't require anymore.
Update: On 22.6.2022 I finally managed to reach the company to cancel my order. I was told I would be refunded within one week. Until today I have not received an email confirming cancellation and no refund.

Still waiting for an order placed April 11th, despite being told goods are arriving, they haven’t. Just emailed for a refund, no reply as yet. Very disappointing.

Very unimpressed with Peter Hahn, a company from which I have bought quality clothing for many years. I had to return an item and heard nothing. After emailing I was told it would take 7-14 days to refund. It is now 28 days. I phoned the company to be told they’d had some problems with refunds and I should get mine by next week. This is very poor customer service. They are quick to take the money and should be equally quick to refund it. Very disappointing!

Three items arrived 2 months after ordering ! It took the company over 1 month to issue a refund . Customer service do not act in a professional way and seem incompetent . WOULD NEVER USE THIS COMPANY AGAIN . AVOID AT ALL COST

Very good I like this ol