CUSTOMER SERVICE!! My package is lost somewhere within the postal system, as soon as I notified Pat Pat, my order was reissued. Address was double checked, sizes double checked. 2nd package received... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We have used PatPat for matching Christmas pajamas for the last 3 years and we are never disappointed!! We absolutely love them and the quality of clothes is fantastic. This year we tried their Glow i... See more
Company replied
I’ve been a loyal PatPat customer for at least 5 years and I own pretty much almost every single matching mother-daughter outfit that is on their website. I have donated so many bags of each set that... See more
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We’ve bought our family Christmas PJs from PatPat for several years. I’ve also bought a few children’s clothes. Everything is always really good quality for a very reasonable price. Efficient in pu... See more
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Company details
- Baby Clothing Shop
- also in
- Beach Clothing Shop
- Children's clothes shop
- Clothing Shop
- Fashion accessories shop
- Ladies' clothes shop
About PatPat
Written by the company
Super Cute + Super Fun = More Happy Moments!
PatPat, founded in 2014 in Mountain View, California, is a global online kids and family clothing brand that provides cute and quality clothes to millions of families worldwide. The great value of our clothes comes from having a direct-to-consumer relationship with our manufacturers which enables us to focus on creating a fun and easy shopping experience with cute and quality clothes. Best Sellers New Arrivals Family Matching Outfits Baby Clothes Toddler Clothes Kids Clothing Shoes Accessories More About UsContact info
650 Castro Street Ste 120458, 94041, California, United States
- +1 888 379 3991
- service@patpat.com
- www.patpat.com
4.4
Excellent
33k reviews
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Replied to 100% of negative reviews
Typically replies within 1 week
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Cute clothes and they fit right
ordered a few outfits for my daughter from PatPat and everything came in about two weeks and fit her perfectly. the fabric is softer than expected and she keeps wearing the same two dresses.
5 August 2026
Unprompted review
Reply from PatPat
Thank you so much for sharing! 💕 We’re thrilled to hear that everything arrived safely, fit your daughter perfectly, and that you were pleasantly surprised by the softness of the fabrics. It’s the best compliment when little ones love their outfits so much they keep reaching for the same favorites! We hope she enjoys many more adorable looks from PatPat! 🥰
Reply from PatPat
Thank you so much for your lovely feedback! 💛 We’re happy to hear you enjoyed our easy ordering process, quick shipping, and product quality. Your support means a lot to us, and we look forward to serving you again! 😊
Reply from PatPat
Thank you for your honest feedback! 💛 We’re glad you’re happy with the material quality. We also understand that price matters, and we truly appreciate you choosing PatPat. We’ll keep working to bring you great quality and value! 😊
Great customer service
Ordered too many pairs of pjs by accident and they corrected it immediately!
31 October 2026
Reply from PatPat
Thank you so much for sharing your experience! 💛 We’re glad our team could quickly help correct your order and make things right. We always want your shopping experience to be smooth and hassle-free. Thanks for choosing PatPat! 😊
I had everything ordered then lost some…
I had everything ordered then lost some and had to do a second order
30 October 2026
Reply from PatPat
Thank you for shopping with PatPat! 💛 We’re sorry you had to place a second order after losing some items from your original selection. We understand that can be frustrating, and we appreciate your patience. We hope you love everything you ordered! 😊
Not all items in stock
30 October 2026
Reply from PatPat
We’re sorry that not all the items you wanted were available! 💛 Some of our styles have been especially popular this season, and certain sizes are unfortunately running low or have already sold out. We truly appreciate your understanding and hope you’ll find other lovely styles to enjoy. Thank you for choosing PatPat! 😊
I tried to order Christmas Eve outfits…
I tried to order Christmas Eve outfits for the kids in my extended family. I needed to order 11 outfits. Unfortunately, you didn't have the sizes in stock for 1/3 of the kids. I understand that it's hard to keep every size in stock, but I know there are other stores that carry your brand. It would have been nice if you had given me the information of other stores I could check that might have the sizes missing in stock. Even when I asked two different chatbots for help, they wouldn't give me that information. In the end, I bought 3 outfits from you for the girls, and bought the shirts for the 8 boys from Children's Place.
30 October 2026
Reply from PatPat
Thank you for sharing your experience with us. 💛 We’re truly sorry we couldn’t accommodate all 11 outfits due to limited size availability, especially when you were shopping for such a special family occasion. We also apologize that our chat support wasn’t able to provide alternative shopping options. We understand how frustrating that must have been. Your feedback is very valuable, and we’ll share it with our team to improve both our inventory availability and customer support. We’re grateful you still chose PatPat for the girls’ outfits and hope your family has a wonderful Christmas Eve together! 🎄
Reply from PatPat
Thank you for your feedback! 💛 We’re glad you found ordering with PatPat quick and easy. We truly appreciate your support and look forward to seeing you again! 😊
Great customer service
Great customer service! So very excited to rock out matching pajama sets this holiday season, especially once baby #3 arrives in November!
21 October 2026
Reply from PatPat
Thank you so much for your kind words! 💕 We’re thrilled you had a great experience with our customer service team! How exciting to welcome baby #3 this November! 🥰 We hope your family has the coziest holiday season rocking your matching pajamas and making beautiful memories together. Wishing you and your growing family all the best! 🎄👶
Reply from PatPat
Thank you so much for your feedback! 💛 We’re glad you find PatPat easy to navigate and enjoy your shopping experience with us. We truly appreciate your support and look forward to helping you find more favorites! 😊
Fabulous customer service
I noticed that my delivery address was incorrect immediately after the payment was processed. I contacted the company and the problem was corrected within minutes. I couldn't have asked for better service. Thank you
26 October 2026
Reply from PatPat
Thank you so much for sharing your experience! 💛 We’re glad our team could quickly correct your delivery address and provide the service you deserved. Your satisfaction means a lot to us, and we truly appreciate you choosing PatPat! 😊
I needed an item adjusted
I needed an item adjusted. And inquired about another shipping question. Both were responded to quickly by Cyril both professionally and in a timely manner.
25 October 2026
Reply from PatPat
Thank you so much for your kind feedback! 💛 We’re delighted to hear that Cyril provided prompt, professional, and helpful support with both your item adjustment and shipping questions. We’ll be sure to share your appreciation with him. Thank you for choosing PatPat! 😊
CUSTOMER SERVICE!
CUSTOMER SERVICE!! My package is lost somewhere within the postal system, as soon as I notified Pat Pat, my order was reissued. Address was double checked, sizes double checked. 2nd package received very quickly. But for me the icing on the cake was the follow up. Customer service dept said they could see my package was delivered but wanted to verify. I have been telling everyone I can about this!!
19 October 2026
Unprompted review
Reply from PatPat
Thank you so much for sharing your experience and spreading the word about PatPat! 💛 We’re so glad our team could quickly resolve the issue and that your replacement package arrived promptly. We believe great customer service goes beyond solving a problem, and we’re happy our follow-up made a difference. Your trust and recommendation mean the world to us! 🥰
Reply from PatPat
We’re sorry for the confusion and frustration this has caused. 💛 We checked the checkout process on our end and didn’t find any additional charges being applied. Our customer service team has also replied to your email. Could you please share a screenshot showing the price difference? This will help us investigate the issue further and find a solution. Thank you for your patience and for giving us the opportunity to look into this!
We have used Pat Pat for matching…
We have used PatPat for matching Christmas pajamas for the last 3 years and we are never disappointed!! We absolutely love them and the quality of clothes is fantastic. This year we tried their Glow in the Dark ones. So excited for Christmas now. Thank you.
2 October 2026
Reply from PatPat
Thank you so much for choosing PatPat for your family’s Christmas pajamas for three years in a row! 💛 We’re thrilled that you continue to love our designs and quality. We hope your family has a magical Christmas in your glow-in-the-dark pajamas and makes even more wonderful memories together! 🎄✨
Repeat Customer
The website is easy to navigate and user friendly. I have come back now 3 years in a row because the quality of the pjs I order and the selections being wonderful as we continue my family's tradition of PJs for Christmas
24 October 2026
Reply from PatPat
Thank you so much for choosing PatPat for three years in a row! 💛 We’re delighted that you love our pajama quality, variety, and easy-to-use website. It’s an honor to be part of your family’s Christmas traditions, and we look forward to helping you create many more cozy holiday memories together! 🎄🥰
This was the second time I ordered from…
This was the second time I ordered from PatPat and I'm very pleased with the product and customer service.
2 October 2026
Reply from PatPat
Thank you so much for ordering from PatPat again! 💛 We’re delighted to hear you’re happy with both our products and customer service. Your continued trust means a lot to us, and we look forward to welcoming you back for more wonderful shopping experiences! 🥰
I love the variety
I love the variety, but my favorites are not in every size that I need for all. So I have to settle for a second or third choice.
21 October 2026
Reply from PatPat
Thank you for your feedback! 💛 We’re glad you love the variety of our designs, but we’re sorry your favorite styles aren’t always available in all the sizes you need. We understand how important it is to find matching outfits for the whole family, and we’ll share your feedback with our team as we continue working to improve our selection and size availability. 😊
Reply from PatPat
Thank you for your feedback! 💛 We’re glad everything went smoothly with your PatPat experience. We truly appreciate your support and hope to see you again soon! 😊
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