Park & Fly Reviews 

Disgraceful service. I parked my car for 5 days and on my return they could not locate my car or my car key.
They kept me waiting 2.5 hours from 1am and with no empathy or explanation, apart from we have no record of your car. While I was waiting an angry customer returned to the office saying money had been stolen from a cash wallet in their car. I had to go back the following day when they found my car, but they had parked their broken down shuttle vehicle blocking my car, so I had to wait for 4 staff members to push the broken down vehicle from obstructing me exiting. I have emailed the manager to explain my experience and to get a refund , so far no response received.
Terrible place, I would never use again or recommend to anyone.

Horrible. Don't use that one ever again. My car was open when I went to pick it up and a watch was stolen from there and nobody from the company wants to know anything about it!!!
Also I did ask for interior cleaning and it was a disaster with stains and still a lot of dust. After sending a complaint, the fee for cleaning was reimbursed but no responsibility was taken for leaving the car open or the fact that a watch was stolen.

Horrible horrible driver. Didn’t say hello or goodbye, didn’t help with luggage. Horrible attitude and ignorance.
If I could I give 0 stars

DON'T USE THIS COMPANY. I've held off writing a review until I had a reply from them regarding the damage to my late model Lexus which happened while parked at their depot. Firstly it took 3 phone calls for them to pick us up from the international airport. Then we realized the damage to our car. Photos were taken and a report form completed. I'd heard nothing, so I rang the following Wednesday with a promise to have some news by the time her shift finished. Then on Friday I made the same phone call with another promise of a report. Today I emailed and the reply I received was " Under our terms and conditions we take no responsibility for your damage and take up the matter with your insurance company ." What did I really expect from a company that uses excuses so freely.

Attention - Never again - Theft

We have handed in our vehicle and left no objects free and visible in the car. We only had a battery air compressor in the trunk. This was stolen. In addition, a towel was used by us, it was really dirty. I asked Park and Fly for clarification. It would be my fault to leave things in the car. However, I wonder what Park and Fly has to do in my trunk? Be careful with park and fly!! Never again.

Used all the fuel in my car, left with dead battery so couldn’t drive to fill up. Offered to lease me a car after they been had been driving my car adding many KMs and leaving with zero fuel. Second time we’ve had an issue when car was driven they denied last year. So took picture of mileage and fuel, still denied it when done again. Awful and cannot be trusted, amazing when you question, everyone suddenly can’t speak English. Do not use.

didn’t park it inside but i paid for undercover parking, then lied about it, were waiting ages for them to come and get us,,, then driver drove like he wanted us all to die with his phone on his ear. dodge company. do not trust them.

Booked through RACV at a reasonable price. When we arrived, we were rushed to get into the transfer vehicle, even though we had hours till our flight. I almost left my hand luggage in the car by being urged to hurry up. On our return we did not wait too long for pickup which was good as very cold. The driver then took us back to the parking location and omg he was not great. Exceeded the speed limits several times and did not drive smoothly using the brakes overzealous. When we got back, he then said I owed another day's parking fee as I was later then my specified pick-up time due to flight delay. I reluctantly paid even though I queried it. On looking at the receipt the amount, they say I paid is actually less the extra fee I paid so wondering if this some sort of scam. I have written to them, but they said I need to ask RACV as I booked with them which is total rubbish as Park and Fly are the ones who charged me another day's parking fee for 2 hours and they are responsible for the bad staff. Do not use this company as there are plenty more parking locations available in the area with much better customer service.

Avoid this place – no security, no responsibility

I used this Park & Fly in Paphos from 07/11/2025 (04:40) to 09/11/2025 (08:15) with my Mercedes ML 2014 (NZK542).

When I returned:
• My car was parked in a different spot from where I left it – clearly moved by their staff.
• I found visible damage on the front left bumper (around €300 to repair).
• There were no CCTV cameras, no visible security, no staff on site at the time.
• The area is basically an open field with cones, no proper marked bays, no real controlled access.
• Another car on site was also visibly damaged, with no way for the owner to be informed.

When you read their terms, they accept no responsibility for any damage, theft, fire or incidents, while at the same time claiming the right to move your car whenever they like. In practice this means:

They take your keys, move your car, provide no security, and if anything happens, you are completely on your own.

In my opinion, this is not a professional or trustworthy service and offers no real protection for your vehicle. I would not use them again and I cannot recommend anyone to trust their car there.

Don't ever leave your car there. We got a big scratches. Also someone was using the car. It was left with opened window so the roof came down. Im shoked also of arrogant staff. Not friendly. Called me loca when I've asked about service. Avoid please them. We will finish our contract and will never go back

AVOID!!! Unfortunately we booked this car park by mistake. The first shock was the distance and how bad this place looks. We weren't expecting such a bad service! Instead of a bus they have filthy old vans with 12/13 seats only. Wait of 40 min. to get into the van. Zero organisation of where or what time you get the van at. And we literally had to argue people trying to skip us even though we were waiting for longer on the way back. When finally arrived to get our car it was filthy! Worse car park I have ever used. Never again.

I have been using Park and Fly for some while, for a long time without issue but the last few times I've had a few issues.
Money missing from the vehicle *a small pot with 1.change for parking, shopping trolleys ect.
2. Suspected use of the vehicle
3. 77.7 kms recorded while away
On reporting issues with the desk the reply is always, write to the owner of the buisiness, something in my opinion the staff should do as I am not the only one with the same issues.
The service is very good, but at a cost......

holidays are stress as you know !! this just adds to it !!!

I have now for 6 years been a customer of this company, I have paid for my car has been parked in the parking house. However, it has been found that this is not always the case.
I have in the last two years experienced that my car has been damaged five times, while it has been parked at Park & ​​Fly. Each time it has been a struggle to get the company to recognize and get the car repaired.
most times I have picked my car has been so dirty that I had to drive past a car wash before I could run on home.
This year I decided to move my car to another company, but it turned out then that I could be released from my contract without paying for parking on a daily basis (about 150 € per month) although they were aware of these many errors and poor service.
I will here just to warn others to use Park & ​​Fly in Palma airport, if you have a car, you want to have parked. There are several other, better offers.