Packt Reviews 

181
TrustScore 3 out of 5

2.9

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Rated 1 out of 5 stars

Predatory subscription service: I had subscribed to 7-day trial. They did not send the email confirming the trial. Furthermore, Packt did not send any notification before or after the payment was tak... See more

Company replied

Rated 5 out of 5 stars

I've purchased several computer programming books from Packt over the past few weeks, including titles published in 2026. The purchasing process was smooth, downloads were available immediately, a... See more

Rated 4 out of 5 stars

Broad selection of material, zoom needs work A nice selection of books -> that's why I am here. :-) I am reading OpenShift Multi-Cluster (subscription. packtpub. com/book/cloud-and-networking/97... See more

Rated 1 out of 5 stars

Briiliant idea, yet the user interface/experience is just absolutely awful. Full of bugs (i've subscribed yet constantly get told to subscribe to view stuff until the web page reloads about 10 times i... See more

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2.9

Average

TrustScore 3 out of 5

181 reviews

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2.9

All reviews

(181)

12 reviews in the last 12 months

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Rated 5 out of 5 stars

The selection of books is extensive

The selection of books is extensive, covering everything from programming languages to cybersecurity and data science. The website is easy to use and I found exactly what I was looking for. The online reading experience is also impressive, with the playlist feature allowing related titles to be organised efficiently. The code explainer feature is also very useful for developing coding skills.

11 April 2025
Unprompted review
Rated 3 out of 5 stars

This is an amazing product,with great…

This is an amazing product,with great value for money.
However, the app is not available for the latest version of Android, and the rendering on a web browser from a phone is not optimal. It is a shame, since I do most of my readings while commuting/during breaks.

It would be great if their reader interface would allow you to highlight text.

9 April 2025
Unprompted review
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Reply from Packt

Dear customer,

Thanks for contacting us.

We apologize for all the inconvenience caused in this matter.

Don't worry, we will help you out. Could you please share the following information via email (customercare@packt.com) to us and we will surely provide further assistance.
Email ID:
Query in detail:

We await your response.

Rated 2 out of 5 stars

I don't have all the access to the…

I don't have all the access to the titles I want. Also, I used to get more credits - you eliminated the weekly tracker which was disappointing. And, you raised prices WAY too much - you went from $140 to $221 - a 58% increase

11 April 2025
Unprompted review
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Reply from Packt

Dear customer,

Thanks for contacting us.

We apologize for all the inconvenience caused in this matter.

Don't worry, we will help you out. Could you please share the following information via email (customercare@packt.com) to us and we will surely provide further assistance.
Email ID:
Query in detail:

We await your response.

Rated 3 out of 5 stars

Feedback

Hey, I'm not giving full stars despite that I love this publishing. The reason is obvious, the website and the app can always get better, and they have a long way to become really good. Considering that the book qualities are moderately high or very high, it's not surprising to see that the main focus of this publishing was on the books so far. But I think you need a moment to think of how you could make both platforms better so that users get the most out of the books. There are a few problems with sessions which don't last long when logged in with multiple devices, sessions will also end early when not active for a few days. The app doesn't have all the features of the website. So in overall, I would say I could still get a lot more from you. Cheers, Brian.

1 January 2025
Unprompted review
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Reply from Packt

Dear customer,

Thanks for contacting us.

We apologize for all the inconvenience caused in this matter.

Don't worry, we will help you out. Could you please share the following information via email (customercare@packt.com) to us and we will surely provide further assistance.
Email ID:
Query in detail:

We await your response.

Rated 3 out of 5 stars

The features didn't work as expected

The features didn't work as expected. The online reader is nice though.

I submitted a support ticket and provided proof in a video, and so on of what was broken.

I haven't heard back about if it's fixed yet, but they did give me a voucher so I could access the book I was trying to use.

1 March 2025
Unprompted review
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Reply from Packt

Dear customer,

Thanks for contacting us.

We apologize for all the inconvenience caused in this matter.

Don't worry, we will help you out. Could you please share the following information via email (customercare@packt.com) to us and we will surely provide further assistance.
Email ID:
Query in detail:

We await your response.

Rated 5 out of 5 stars

I love having access to all books

I love having access to all books, if I need to read up on something or part of something.

I don't have to invest in the whole book.

Don't get me wrong. I buy a lot of books but this is a great complement.

11 April 2025
Unprompted review
Rated 5 out of 5 stars

many books and great service

the books are easy to find and now also marked as already purchased. some time ago i purchased some books a second time... and i got my tokens refunded. i love this system and i am happy with the markers... no more buying books twice.

11 April 2025
Unprompted review
Rated 3 out of 5 stars

Can't cancel my subscription...

Can't cancel my subscription...

9 March 2025
Unprompted review
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Reply from Packt

Dear customer,

Thanks for contacting us.

We apologize for all the inconvenience caused in this matter.

Don't worry, we will help you out. Could you please share the following information via email (customercare@packt.com) to us and we will surely provide further assistance.
Email ID:
Query in detail:

We await your response.

Rated 1 out of 5 stars

i cant cancel my subscription

they emailed me saying its fixed and i can cancel, i just tried again and i cant, this is criminal

8 March 2025
Unprompted review
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Reply from Packt

Dear customer,

Thanks for contacting us.

We apologize for all the inconvenience caused in this matter.

Don't worry, we will help you out. Could you please share the following information via email (customercare@packt.com) to us and we will surely provide further assistance.
Email ID:
Query in detail:
Case ID:

We await your response.

Rated 2 out of 5 stars

SERVER CRASHING CONSTANTLY

The server where they have their videos storaged, constantly crashes. It is very anoying.

2 March 2025
Unprompted review
Packt logo

Reply from Packt

Dear customer,

Thanks for contacting us.

We apologize for all the inconvenience caused in this matter.

Don't worry, we will help you out. Could you please share the following information via email (customercare@packt.com) to us and we will surely provide further assistance.
Email ID:
Query in detail:

We await your response.

Rated 1 out of 5 stars

DON'T GET IT...Frequent collapse of the site

DON'T GET IT. It is a terrible service; it has good content but frequently you are not able to access it due to it frequents collapse, like the page is saturated, especially at afternoons/evenings. I am currently on a dispute about the subscription access, and even when I have cancelled the subscription. Seeing the issues express on the reviews, I better contact my bank. It is incredible that being a tech resources site, the site infrastructure is so bad. PLEASE get something else it better for your mental energy
They gave me a caseID: CA2359790

10 January 2025
Unprompted review
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Reply from Packt

Dear customer,

Thanks for contacting us.

We are sorry for the trouble caused to you. Our team has replied to your email for the case number CA2359790

You should not face any problem with your subscription. However, if there are any issues then please reply to the email.

Do let us know if you need additional help,

Rated 1 out of 5 stars

During purchase "internal server error" and no book

I tried to purchase and download a PDF book but kept receiving "internal server error" and couldn´t get my download. I ve blocked my credit card immediately.

21 December 2024
Unprompted review
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Reply from Packt

Dear customer,

Thanks for contacting us.

We apologize for all the inconvenience caused in this matter.

Don't worry, we will help you out. Could you please share the following information via email (customercare@packt.com) to us and we will surely provide further assistance.
Email ID:
Query in detail:

We await your response.

Rated 1 out of 5 stars

Do Not Use Packthub!! Worst Experience

one of the the worst experience, their customer service is poor, further you can't even cancel the subscription due to bad request error (/api/subscriptions/users/me/cancellations 400 (Bad Request), customer service doesn't even try to help! Use oreilly it might cost you 20$ extra however better service and graet content

4 December 2024
Unprompted review
Packt logo

Reply from Packt

Dear customer,

Thanks for contacting us.

We apologize for all the inconvenience caused in this matter.

Don't worry, we will help you out. Could you please share the following information via email (customercare@packt.com) to us and we will surely provide further assistance.
Email ID:
Query in detail:

We await your response.

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