KC Autos Accident Repair Centres Ltd Reviews 

2,674
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 407 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently point out that the staff provides fantastic communication, remaining polite and keeping everyone fully updated at every single stage of the repair process. Many individuals genuinely appreciate the friendly customer service and state that their cars are always returned looking completely brand new, polished, and spotless inside and out. However, some customers also noted issues with the quality of certain repairs. A small group of reviewers experienced frustrating problems, mentioning unresolved bodywork dents, missing components, or damaged parts upon finally picking up their vehicles from the garage.

What people talk about most

Service

Clients share positive opinions on service, noting that staff are extremely polite, helpful, and professional... See more

Staff

People report positive experiences with staff, highlighting their professionalism, friendliness, and... See more

Quality

Customers report widespread satisfaction regarding the exceptional quality of car repairs and overall... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the consistently great communication and... See more

Product

Consumers experience mixed feelings regarding the product repair and overall finish quality. Many reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First class service from KC autos Knowsley. Car returned in perfect condition but the best thing was the customer service. Nothing was too much and the guy who answers the queries is 10/10. I had a co... See more

Company replied

Rated 5 out of 5 stars

Excellent service from everyone at KC Autos, Winsford. They picked my car up from the hire car centre and dropped it back there on completion of accident damage repair looking brand new. A stress free... See more

Company replied

Rated 5 out of 5 stars

Got my car back last week after a collision with a lorry, which of course was a very stressful occurrence! The guys at the garage kept me up to date which just made it a lot more personal despite it... See more

Company replied

Rated 5 out of 5 stars

Really good communication at all times, always polite and dealt with any issues I had even things like ringing the hire car company as they weren’t answering to me. Also car looks amazing, would hopef... See more

Company replied


Company details

  1. #10 of 60 best companies in Vehicle Repair
  2. #4 of 8 best companies in Vehicle Dent Removal Service
  3. #7 of 35 best companies in Vehicle repair shop

Written by the company

KC Autos is a trusted name in UK accident repair, proudly serving drivers and insurers across northwest England. With a strong focus on quality, safety, and service, we deliver expert vehicle repairs using the latest technology and hold several prestige vehicle manufacturer approvals, enabling structural steel and aluminium repairs. Our dedicated team is committed to providing a seamless customer experience—from first contact to vehicle handover—ensuring your car is repaired to the highest standards with minimal disruption. At KC Autos, your satisfaction is our priority.

Lifetime workmanship guarantee

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Take a look at this benefit!
Our workmanship comes with a lifetime gaurantee, and we aim to deliver total satisfaction to our customers.

Contact info

4.9

Excellent

TrustScore 5 out of 5

3k reviews

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4.9

All reviews

(2,674)

376 reviews in the last 12 months

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Rated 5 out of 5 stars

First class service from KC Autos…

First class service from KC Autos Stockport. Kept you updated on how repairs were going, very helpful in getting my car back to me and very friendly on the phone. Highly recommend

27 August 2026
Unprompted review
KC Autos Accident Repair Centres Ltd logo

Reply from KC Autos Accident Repair Centres Ltd

Thank you for your fantastic review!
We’re really pleased to hear you were happy with the service from our Stockport team. It’s great to know you were kept updated throughout and found everyone helpful and friendly.
We really appreciate your recommendation
The KCA team.

Rated 5 out of 5 stars

KC Autos Stoke-on-Trent

KC Autos Stoke-on-Trent carried out the repairs to my car that was damaged by another driver. From the onset, the staff were extremely polite, helpful and professional face to face and over the phone; the bodywork restoration was flawless and on collection my car looked like new.I would particularly like to convey my sincere thanks and commend the following for their excellent service and professionalism; Simon - front office/reception, Paul - vehicle damage assessor, Simon - long standing employee who collected my car from home and Glen. Last but not least the staff who physically carried out the repairs. True professionals who go above and beyond. I highly recommend KC Autos, Stoke-on-Trent.

27 July 2026
Unprompted review
KC Autos Accident Repair Centres Ltd logo

Reply from KC Autos Accident Repair Centres Ltd

Thank you so much for your fantastic review!
We’re delighted to hear you were so pleased with both the service you received and the quality of the repairs. Your kind words about Simon, Paul, Glen, and the rest of the team mean a great deal, and we’ll be sure to pass on your thanks. They’ll be proud to know their professionalism and dedication made such a positive impression.
Thank you for your recommendation and for choosing KC Autos Stoke-on-Trent.
KC Autos Team

Rated 5 out of 5 stars

Great repair, great service

Did a great job of repairing the back of my mercedes after someone ran into the back of me, repair looks great and drop off pick up at enterprise a great service, customer service great, kept me informed and very helpful

29 July 2026
Unprompted review
KC Autos Accident Repair Centres Ltd logo

Reply from KC Autos Accident Repair Centres Ltd

Thank you for your fantastic review!
We’re delighted to hear you were happy with the repair to your Mercedes and our collection and delivery service with Enterprise. It’s great to know our team kept you informed throughout and provided helpful customer service.
KC Autos Team

Rated 5 out of 5 stars

Excellent service from everyone at KC…

Excellent service from everyone at KC Autos, Winsford. They picked my car up from the hire car centre and dropped it back there on completion of accident damage repair looking brand new. A stress free experience.

2 July 2026
KC Autos Accident Repair Centres Ltd logo

Reply from KC Autos Accident Repair Centres Ltd

Thank you for your wonderful review,
We’re delighted to hear our Winsford team made the repair process as stress-free as possible. It’s great to know you were happy with the service and that your car was returned looking like new.
KC Autos Team

Rated 5 out of 5 stars

Excellent repair job

Excellent repair job. Good communication. Would recommend.

29 June 2026
KC Autos Accident Repair Centres Ltd logo

Reply from KC Autos Accident Repair Centres Ltd

Thank you for your great review!
We’re delighted to hear you were happy with the repair and our communication. We really appreciate your recommendation.
KC Autos Team

Rated 5 out of 5 stars

Professionals you can rely on.

Turned up on time kept me informed throughout.
The car came back immaculate and when they said it would.
Very satisfied.

8 June 2026
KC Autos Accident Repair Centres Ltd logo

Reply from KC Autos Accident Repair Centres Ltd

Thank you for your great review!
We’re delighted to hear everything ran smoothly, from collection to return, and that you were kept informed throughout. It’s wonderful to know your car came back looking immaculate and that you were very satisfied with the service.
KC Autos Team

Rated 5 out of 5 stars

Very reliable garage worths to be…

Very reliable garage worths to be recommended having many certificates of premium car brands as a body workshop for e.g. Volvo,LR/RR, Jaguar, Audi etc. competent and nice staff, replacement car provided on time by Enterprise, the repair seems perfect done, the car was washed and vacuumed at the collection time - 5 stars

24 June 2026
KC Autos Accident Repair Centres Ltd logo

Reply from KC Autos Accident Repair Centres Ltd

Thank you for your fantastic review!
We’re delighted to hear you were happy with the repair, the service from our team, and the condition of your car when it was returned. Your recommendation means a great deal to us, and we truly appreciate your kind words.
KC Autos Team

Rated 5 out of 5 stars

Great service all though my repairs

Great service all though my repairs, I really liked the count down clock

23 June 2026
KC Autos Accident Repair Centres Ltd logo

Reply from KC Autos Accident Repair Centres Ltd

Thank you for your lovely review!
We’re so pleased to hear you were happy with the service throughout your repairs. It’s great to know you enjoyed using the countdown clock too!
KC Autos Team

Rated 5 out of 5 stars

Great service

Great communications, quality work and - bonus - my car came back alot cleaner than it went in.

18 June 2026
KC Autos Accident Repair Centres Ltd logo

Reply from KC Autos Accident Repair Centres Ltd

Thank you for your great review!
We're delighted to hear you were happy with our communication and the quality of the repair. We're especially pleased the clean was a nice bonus and that your car came back looking its best!
KC Autos Team

Rated 5 out of 5 stars

I am pleased by the service and…

I am pleased by the service and professional support that was provided.

4 July 2026
KC Autos Accident Repair Centres Ltd logo

Reply from KC Autos Accident Repair Centres Ltd

Thank you for your kind review!
We’re delighted to hear you were pleased with the service and professional support you received.
Kind regards,
KC Autos Team

Rated 5 out of 5 stars

Amazing job great communication from…

Amazing job great communication from start to finish. Happy with the service

4 July 2026
KC Autos Accident Repair Centres Ltd logo

Reply from KC Autos Accident Repair Centres Ltd

Thank you for your lovely review!
We’re so pleased to hear you were happy with the repair and the communication from start to finish.
KC Autos Team

Rated 5 out of 5 stars

Great customer service and regular…

Great customer service and regular updates and workmanship

15 June 2026
KC Autos Accident Repair Centres Ltd logo

Reply from KC Autos Accident Repair Centres Ltd

Thank you for your great review!
We’re delighted to hear you were happy with our customer service, regular updates, and the quality of our workmanship.
KC Autos Team

Rated 5 out of 5 stars

Really good communication at all times

Really good communication at all times, always polite and dealt with any issues I had even things like ringing the hire car company as they weren’t answering to me. Also car looks amazing, would hopefully never need them again but would definitely use them 100% if I did.

12 June 2026
KC Autos Accident Repair Centres Ltd logo

Reply from KC Autos Accident Repair Centres Ltd

Thank you for your fantastic review!
We’re so pleased to hear you were happy with our communication and that the team could help with everything, including liaising with the hire car company. It’s great to know you’re delighted with the repair, and we really appreciate your kind words and recommendation.
KC Autos Team.

Rated 5 out of 5 stars

Help is here

Always on hand with questions kept me informed about my car and service people were always polite

19 June 2026
KC Autos Accident Repair Centres Ltd logo

Reply from KC Autos Accident Repair Centres Ltd

Thank you for your kind review!
We’re pleased to hear our team was always on hand to help, kept you informed throughout, and provided friendly service.
KC Autos Team.

Rated 5 out of 5 stars

Amazing service

Someone crashed into the bak of my car damaging the bumper. My insurance chose KC autos. The service was amazing. They picked the car up from my house and returned it to Enterprise so I could do a straight swap. I was kept informed through the process and was done a day earlier. The best part was getting my car back. It was so clean and shiny, it looks better and newer than when I bought it 2 years ago. It was such a lovely surprise.

25 June 2026
Unprompted review
KC Autos Accident Repair Centres Ltd logo

Reply from KC Autos Accident Repair Centres Ltd

Thank you for your wonderful review!
We’re delighted to hear you were happy with the service from start to finish and that everything ran smoothly. It’s fantastic to know you appreciated the updates throughout the repair, and we’re especially pleased that getting your car back looking so clean and shiny was such a lovely surprise!
KC Autos Team

Rated 5 out of 5 stars

Excellent communication

Excellent communication, excellent timekeeping and delivery. The quality of work was exceptional.

18 June 2026
KC Autos Accident Repair Centres Ltd logo

Reply from KC Autos Accident Repair Centres Ltd

Thank you for your fantastic review!
We’re delighted to hear you were happy with our communication, punctuality, and the quality of the repair. Your kind feedback is greatly appreciated.
KC Autos Team

Rated 5 out of 5 stars

Paul and Leon were professional and…

Paul and Leon were professional and their authentic selves, because I know that no amount of training could mould those men into who they were for me, which is genuine, respectful, caring and friendly men that I can tell always go the extra mile for theirs (and contract companies) every time.

10 June 2026
KC Autos Accident Repair Centres Ltd logo

Reply from KC Autos Accident Repair Centres Ltd

Thank you so much for your wonderful review!
Your kind words about Paul and Leon mean a great deal to us. We’re incredibly proud of our team, and it’s fantastic to hear that their genuine care, professionalism, and dedication made such a positive impression.
We’ll be sure to pass on your comments to them—they’ll be delighted to read them.
KC Autos Team

Rated 5 out of 5 stars

Staff and customer servic were great…

Staff and customer servic were great the repair was done quickly and to an excellent standard

19 June 2026
KC Autos Accident Repair Centres Ltd logo

Reply from KC Autos Accident Repair Centres Ltd

Thank you for your great review.
We’re delighted to hear you were happy with our customer service and the quality of the repair. It’s great to know everything was completed quickly and to an excellent standard.
KC Autos Team

Rated 5 out of 5 stars

Nice friendly staff kept me informed…

Nice friendly staff kept me informed and upto date with the repair.

17 June 2026
KC Autos Accident Repair Centres Ltd logo

Reply from KC Autos Accident Repair Centres Ltd

Thank you for your lovely review,
We’re pleased to hear you found our team friendly and that we kept you informed throughout your repair.
KC Autos Team

Rated 5 out of 5 stars

Excellent service

18 June 2026
KC Autos Accident Repair Centres Ltd logo

Reply from KC Autos Accident Repair Centres Ltd

Thank you for your review.
We’re delighted to hear you received excellent service and appreciate your feedback.
KC Autos Team

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