Johnstone's Trade Reviews 

437
TrustScore 1.5 out of 5

1.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 50 reviews, most reviewers were let down by their experience overall. Consumers frequently complained that the paint has an extremely watery consistency, providing very poor coverage that requires multiple unnecessary coats and leaves walls heavily streaked and patchy. Many buyers also mentioned that the final results mark and scratch easily, resulting in a completely frustrating waste of time, effort, and money. Some reviewers were happy with the helpful store staff who provided great advice, friendly service, and accurate color matching for their specific projects. These frequent visitors truly appreciated the excellent overall service and fair product pricing when visiting local physical retail locations.

What people talk about most

Product

Clients share negative opinions on product, expressing deep dissatisfaction with the poor coverage and watery... See more

Quality

People report negative experiences with quality, expressing deep disappointment over poor consistency and... See more

Value for money

Users describe widespread disappointment and frustration regarding value for money. Consumers frequently... See more

Price

Consumers find price to be a major disappointment, expressing deep frustration over wasted money and... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Shocking quality paint - Covaplus trade emulsion. Used it on two rooms in our house and another couple in our relatives place (different colours). Went on nice but marks incredibly easily - to... See more

Rated 1 out of 5 stars

We bought Johnstones Vintage Denim wood and metal satinwood paint to go on some brand new wooden panelling. We undercoated and then rubbed down again to make sure we got the perfect finish. The we app... See more

Rated 1 out of 5 stars

I decided to buy your paint as it's the one our landlord used before but the recent formula change has completely ruined the quality. The coverage is noticeably worse now. The consistency feels... See more

Rated 1 out of 5 stars

Absolutely dreadful paint! The emulsion needed at least 3 coats,for hardly any change to the base colour, before the patchiness was removed. The Silk Indoor non-drip paint for wood and metal was just... See more



Contact info

1.4

Bad

TrustScore 1.5 out of 5

437 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.4

All reviews

(437)

47 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Worse paint ever

Worse paint ever! Wouldn't of give it any stars if it would of let me.
I bought the interior non drip gloss for wood and metal.
Even after stiring for a very long time it was still watery! Rubbish coverage, I was only refreshing the woodwork in the down stairs toilet. Did 2 coats and still streaky and dripped everywhere! Also I used masking tape to be neat against the wall....the tape peeled the gloss off in like a plastic/rubbery strip! I paid over £20 for it, its so bad that its going in the bin and ive ordered Dulux paint instead! Id rather put up with the smell and have to use terps for the brushes then EVER use Johnstones paint again!

7 September 2026
Unprompted review
Rated 1 out of 5 stars

I bought one coat Shed and fence paint.

I bought one coat Shed and fence paint.
I also used it on my decking.
Unfortunatly after it dried it rained and its coming off.
What disgusting paint tetrible product. Even hand rails on the decking fence is coming off.
DONT BUY IT!!!!!

26 August 2026
Unprompted review
Rated 2 out of 5 stars

used johnstone durable paint for years

used johnstone durable paint for years. Always been happy but last few times of use very disappointing. !! it takes three coats. not matt at all got a sheen to it. and doesn’t clean marks of like it used to.
very disappointed after years of using

30 August 2026
Unprompted review
Rated 1 out of 5 stars

Worst paint ever Johnstones Vintage Denim wood…

We bought Johnstones Vintage Denim wood and metal satinwood paint to go on some brand new wooden panelling. We undercoated and then rubbed down again to make sure we got the perfect finish. The we applied the johnstones satinwood and it went downhill from there. We ended up having to buy a second tin to try and get it to cover and it’s still see through!!! 4 coats and it looks absolutely awful. After all our careful prep work and I’m so disappointed. You can see every brush mark and roller mark and can still see the undercoat grinning through. We are both professional painters but have always tried to avoid water based gloss/satin as it’s not great but this is the worst ever. It now needs completely re sanding which will be a real task as it forms a rubbery skin - and then repainting- we will definitely NOT be using Johnstones ever again.

8 August 2026
Unprompted review
Rated 5 out of 5 stars

Needed a colour match for kitchen…

Needed a colour match for kitchen cabinets so brought a door to the Ballymena, NI branch. Matthew, Euan and Gary couldn’t have been more helpful, they colour matched the door perfectly, advised on type of paint and other products, and gave me a great price. Excellent service, big thanks to Matthew, Euan and Gary.

3 August 2026
Unprompted review
Rated 1 out of 5 stars

POOR QUALITY DO NOT BUY!

Bought the satin interior wood and metal paint in sage green. Prepped wood panelling and proceeded to paint. Or should I say slid some paint around for a bit. It will not cover at all, just streaks and patches everywhere. Tried another coat, looks no better. Contacted customer service who weren't interested at all. They didn't want to investigate if this was a faulty batch. They suggested I hadn't stirred it enough and told me there was nothing they could do. Had to redo it with a different paint. Complete waste of time and money. DO NOT BUY THIS PAINT. READ THE REVIEWS.

30 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent professional service

We recently had to paint one wall in our living room so it was really important to us that it matched the other walls. We had several small cratchings of the old paint to go by. Geoffrey at Johnstones Paint store in Navan was absolutely fantastic he was able to match the paint easily by sight. We were a bit dubious cos we had thought it was a much lighter colour that was needed. Thanks to Geoffrey's professionalism and skills we now have a perfectly matched wall and we are very grateful for his help and expertise. We would recommend Johnstones Navan store for a brilliant service.

21 July 2026
Unprompted review
Rated 1 out of 5 stars

Terrible paint

Terrible paint, the coverage is a joke, after three application still the same. Wish I had read the reviws first. Wouldn't recommand.

1 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service,quality and price

Excellent service, product range and price full of knowledge , I had a great chat and received a good amount of advice with genuine laughter and smiles, helped me out quite a lot, would highly recommend to all especially if your wanting a colour of paint that you can't buy anywhere else

24 June 2026
Unprompted review
Rated 1 out of 5 stars

Terrible paint

So bad that I’m actually writing a review about PAINT on a Sunday morning.. yes Paint..

Bought Johnson’s to paint 2 bedrooms , I normally use Dulux, but thought I’d try Johnson’s due to the cost, boy was this a mistake.

The paint is runny and almost watery, continuously slides off the brush/roller and drips everywhere. When using the roller it leaves tiny specs all over the place from splash back.

The coverage is laughable, what would normally have taken me 2 coats with Dulux took 5 coats… yes 5.., ended up spending the same amount of money (as I had to buy double the paint due to it being so bad) and doing twice the work.

Never again.

14 June 2026
Unprompted review
Rated 1 out of 5 stars

New paint terrible

Bought Johnstones white gloss because I had run out of it, and I had been happy with it previously. New one is completely different and terrible. Has a viscosity similar to water and should not be labelled 'non drip'. Have thrown half of a 2.5 litre tin away due to frustration and time lost using it.

3 June 2026
Unprompted review
Rated 1 out of 5 stars

Very disappointed

I decided to buy your paint as it's the one our landlord used before but the recent formula change has completely ruined the quality. The coverage is noticeably worse now. The consistency feels thinner and streaky, and it doesn’t dry evenly anymore.

On top of that, the finish looks cheap compared to the old version. It marks easily, scuffs faster, and doesn’t hold up nearly as well over time.

If you’re considering this paint based on older reviews, be aware that the product is no longer the same. I won’t be buying it again unless they bring back the original formula.

Because of this reason we are e having to repaint some of the areas using a more resistant brand , obviously paying extra for both,the painter and the materials.

15 April 2026
Unprompted review
Rated 1 out of 5 stars

Not at all happy with this paint

Not at all happy with this paint. I should have read reviews first. Trying to paint my bathroom door and the results look awful. Will not buy anymore. Back to Dulux or Crown

18 May 2026
Unprompted review
Rated 1 out of 5 stars

Most disappointing

I found this Tile paint to be ineffective , this paint was expensive and most disappointing.
It is water based unlike traditional oil based paint.
Following a light sponge cleaning of tiles after almost 2 weeks of application, the paint was flaking off.
Would not recommend or use again.

5 May 2026
Unprompted review
Rated 1 out of 5 stars

Avoid home delivery…because erm..it doesn’t deliver!

We were going to buy from another site but having used Johnstone’s paint before we tried them for this project. I opted for their home delivery service by buying online as my preparation work for the project was keeping me busy. I knew that their promised express delivery of next day delivery may not be 100% reliable but it 100% failed.

I received an email from DPD the same day I ordered but DPD still do not have my paint and my project is delayed, I could have visited a Johnstone’s shop for the paint …I passed 2 shops on my travels today…but thought home delivery might be more convenient. I was wrong.

I have queried this..I live fairly close to their dispatch warehouse in Edinburgh and they won’t even let me pick it up. Their customer service people seem not to care.

It’s a bank holiday weekend so I don’t expect to receive the paint until the middle of next week at the earliest.

Wish I had ordered from Farrow and Ball after all as I now see many reviews of poor quality from Johnstone’s…of course I cannot confirm if this is true as I don’t have any paint!

1 May 2026
Unprompted review
Rated 1 out of 5 stars

Goodness Johnstone you want one star

Goodness Johnstone you want one star? I wouldn't give you any.
Waste of money time and effort using your paint. Dreadful stuff. How can you still make this so called paint and sell it in reputable shops. So wish I had read reviews.
Now having to go and buy more paint to cover the mess that it has left.
Do not even think about buying spending money on this "paint". Horrible stuff.

30 April 2026
Unprompted review
Rated 1 out of 5 stars

Used Johnson’s satin wood paint we…

Used Johnson’s satin wood paint we repaired the surface thoroughly but it still flacked off. We have had to sand it back down removing all the satin wood and paint again with a different product. We tried complaining to Johnson’s but got no reply. Will never use their paint again.

1 April 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look