Customer service is remarkable, very professional. Customer will be looked after even after a time has passed after purchase. I was blown away. Thank you to Ivy at customer care.
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Nem side at overse og lyn hurtig levering. Absolut anbefalet.
The shop offers a very good choice of underwear, and I have been ordering from here even after moving out of Denmark. The packaging and delivery was executed perfectly this time.
I rarely, if ever, do this. Give a recommendation based on a one off purchase on a web shop. I am inspired to do so on this occasion because the whole experience has been outstanding. My wife s... See more
Company replied
Company details
Written by the company
Webshoppen Intimo fører et stort udvalg i undertøj, t-shirts og strømper til både mænd, kvinder og børn fra kendte kvalitetsmærker som JBS, Resteröds, Olympia, Marathon, CR7 og ProActive og Dovre.
Intimo - Undertøj
Written by the company
- Din specialist indenfor undertøj - DK's største udvalg af bl.a. JBS
- Fri fragt ved køb over 250,- 365 dages returret Dag-til-dag levering Hurtig og personlig kundeservice
Hurtig og fri levering ved køb over 250,-
365 dages returret, hurtig levering, stort udvalg og svar på de spørgsmål du måtte have.
Vi vil være Danmarks bedste webshop indenfor undertøj. Derfor har vi hurtig levering dag-til-dag, kundesupport via mail, chat og telefon alle ugens hverdage!
Contact info
Bornholmsvej 1, 7400, Herning, Denmark
- 88774802
- kundeservice@intimo.dk
- www.intimo.dk
4.9
Excellent
7k reviews
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Replied to 100% of negative reviews
Typically replies within 48 hours
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Nem side at overse og lyn hurtig…
Nem side at overse og lyn hurtig levering. Absolut anbefalet.
6 August 2026
Unprompted review
The silkworm that weaves polyester
The intimo men's classic "silk"pajamas is a misrepresentation and a ripoff the pajamas are made of 100% POLYESTER! They are advertised as being 100 % silk! ."100% pure 16.7 mome silk charmeuse against your skin." A blatant falsehood! To top it off I only received the pajama top, no bottoms! Do not buy or fall for this company and their false advertising!
19 June 2026
Unprompted review
Reply from Intimo
Hi Joseph
Sorry to hear about your experience. I suspect however that you are confusing us with another shop.
I can find no order on your firstname and I can see in here that you are located in the US. Intimo.dk does not ship to the states. (Also we don't have any silk pyjamas for men in our store - nor in polyester).
If I am mistaken and you have actually placed an order on the Danish intimo webshop where you are dissatisfied, please contact kundeservice@intimo.dk and provide your order number. Then we will naturally make sure that the order can be returned.
Best regards
Anders, Intimo
Customer service is remarkable
Customer service is remarkable, very professional. Customer will be looked after even after a time has passed after purchase. I was blown away. Thank you to Ivy at customer care.
1 May 2026
Unprompted review
Fast delivery and easy site to use
14 December 2025
Unprompted review
Great products, fast service
The shop offers a very good choice of underwear, and I have been ordering from here even after moving out of Denmark. The packaging and delivery was executed perfectly this time.
2 December 2025
Super efficient service and great prices too.
I rarely, if ever, do this. Give a recommendation based on a one off purchase on a web shop. I am inspired to do so on this occasion because the whole experience has been outstanding.
My wife saw som jogging pants that she thought that I would like. I had been looking for some, so it wasn’t a totally random recommendation. I looked for them online and found them here, and at almost half price of the same pair my wife had seen. Free shipping too. I order the size that I thought was right but they frlt a bit big. I placed another order for the size smaller. Both orders came super quick. I returned the one that I felt that didn’t fit best. I sent them on a Friday night and on the Tuesday morning, I received a mail that they had been returned and my refund was en route.
All in all it was seamless. I’ll be back.
3 March 2025
Unprompted review
Reply from Intimo
Dear Dave
Like yourself we rarely comment on Trustpilot, unless there are questions or negative critique involved.
However, when someone takes the time to fully describe the stages of the purchase and why you will be returning again we are compelled to respond. First of all thank you for taking the time to give this review.
Naturally, good reviews helps our business to grow. But, more importantly and particularly in this case, this review will be forwarded to relevant colleagues as a well deserved appreciation of their work. Colleagues who work in the "pick'n pack" and was responsible for getting both orders shipped out quickly and also our very competent colleague Mia in customer service, who made sure your return shipment was handled correctly.
Everybody needs appreciation and though we are good at doing it internally, when it comes externally from a customer who experiences the sum of our efforts it has quite another impact.
So again thank's for taking the time.
Best regards
Anders (and the rest of the team behind), Intimo
Alt var bare helt i top.
24 November 2022
Unprompted review
Super god kvalitet og Super hurtig…
Super god kvalitet og Super hurtig levering
6 October 2022
Unprompted review
Hurtig ekspedition og levering
3 October 2022
Unprompted review
God kvalitet og hurtig levering.
19 August 2022
Unprompted review
God service.
5 July 2022
Unprompted review
Just bought 2 pairs of 3/4 long johns …
Just bought 2 pairs of 3/4 long johns OK they where CHEAP !! after 1 wash the sewing on 1 pair has GONE,meaning they are now Finnish- ed , no longer danish . ( RESTERØDS, don't buy them )
16 January 2022
Unprompted review
Reply from Intimo
Hi Mark
Thanks for your review. Naturally I am sorry to hear about your experience.
Eventhough the long johns were cheap, they shouldn't be of poor quality. Please contact customer service to have this issue resolved. (You can refer to this Trustpilot dialogue with me.)
We take pride in having an outlet section at low prices, but quality should not be a compromise.
Best regards
Anders, Initmo
Great quality and super service 👍
14 May 2021
Super god behandling og hurtig levering.super god behandling
Super god behandling og hurtig levering.
10 April 2021
Very fast delivery and nice goods!
13 February 2021
Very Helpful
11 February 2021
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