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Incontinence Supermarket Reviews 

10,265
•
TrustScore 4.5 out of 5

4.4

Medical supply store
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Review summary

Created with AI, based on recent reviews

Considering 1,398 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the efficient service and helpful staff, often highlighting the excellent communication regarding orders. Many appreciate the competitive pricing and the wide range of quality products available, finding the ordering process straightforward and the delivery fast. However, some people were dissatisfied with delivery experiences, citing issues like lost parcels, significant delays, or problems with courier communication. A few other people also felt that the website or app could be difficult to use for placing orders or making payments. Additionally, some customers noted concerns about product quantities, such as receiving fewer items than expected or difficulty finding specific sizes.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the speed and... See more

Order

Consumers find the ordering process to be positive, with many describing it as easy and straightforward,... See more

Product

Clients share positive opinions on product, highlighting a good range and selection, with many finding the... See more

Service

Users describe positive interactions with service, frequently highlighting its efficiency, speed, and ease of... See more

Price

Customers had positive experiences with price, consistently finding products to be competitively or... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fast, efficient service. Usually order through the website but also have phoned the Info team who are friendly and helpful. Quality products at reasonable prices. Free delivery over a certain or... See more

Company replied

Rated 5 out of 5 stars

I had a call from Jade Smith from Incontinence warehouse to say the pants my husband normally use were out of stock. I asked for advice on a replacement product and was immediately offered an alternat... See more

Company replied

Rated 5 out of 5 stars

Recently purchased some incontinence products for my mother in law and had a very positive experience. Website is user friendly and found best value multi pack options compared to other suppliers. P... See more

Company replied

Rated 4 out of 5 stars

Good range of products, useful for those of us who need the size 'small'. Supermarkets & other retailers seems to stock just L or XL (even XXL) these days. Reasonable prices & acceptable delivery char... See more

Company replied

Company details

  1. #39 of 46 best companies in Medical supply store
  2. #52 of 63 best companies in Toiletries Shop

Written by the company

Incontinence Supermarket provides a large choice of incontinence products at the best value. Discover ranges of pads, pants, belted briefs and all-in-ones from several reputable brands. You can now shop by level of incontinence, gender or type of products to find your way easier through the site. Among the brands we feature, you will find Tena, ID, Lille, Attends, Abena, Conti, Kylie and many others.

Free Next Day Delivery*

* On all orders over £75

* On all orders over £75
Because we understand the discreet nature of our products, we do offer for all deliveries free of charge a rapid discreet service. That means that if you purchase from us, ONLY you will be aware of the content of the package.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

10k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.4

All reviews

(10,265)

1,375 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 2 out of 5 stars

Took a week to deliver

Took a week to deliver, BUT when pointed out, delivered the same day

11 July 2026
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Reply from Incontinence Supermarket

Thankyou for leaving a review. We apologise for the delays with the delivery.

Rated 5 out of 5 stars

I was looking Tena pants exactly S…

I was looking Tena pants exactly S size from the shops but no success. Found the site and order came fast. I like this shape and cut. Ideal for me. Thank you.

9 July 2026
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Reply from Incontinence Supermarket

Thank you for leaving us your kind review.

Rated 5 out of 5 stars

Customer service team

Customer service team are always helpful and polite. Always ask if they can do anything else to help before they put the phone down. Very satisfied with your company and communication between us.

17 July 2026
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Reply from Incontinence Supermarket

Thank you for leaving us your kind review.

Rated 3 out of 5 stars

Delayed

Stated 2/3 day turnaround took 8 days. No apology just said they were having a stocktake.

8 July 2026
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Reply from Incontinence Supermarket

Thank you for leaving us a review. We apologise for any inconvenience caused with your order

Rated 5 out of 5 stars

Delivered on time and discreetly

Delivered on time and discreetly - excellent value for people that need to have that extra bit of added protection after surgery.

8 July 2026
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Reply from Incontinence Supermarket

Thank you for taking the time to leave us a review.

Rated 1 out of 5 stars

My order was sent twice and neither was…

My order was sent twice and neither was received
Paid for next day delivery!
Sent via Evri absolutely shocking
Waiting for a refund !

8 July 2026
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Reply from Incontinence Supermarket

Thank you for taking the time to leave us a review. If you have any issues like this it can be raised with our customer service team

Rated 4 out of 5 stars

Good Product Range

Good range of products, useful for those of us who need the size 'small'. Supermarkets & other retailers seems to stock just L or XL (even XXL) these days. Reasonable prices & acceptable delivery charge. Goods arrived within a few working days of order.

17 July 2026
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Reply from Incontinence Supermarket

Thank you for leaving us your kind review.

Rated 5 out of 5 stars

Excellent service

Excellent service. Ordered mens tena Cheaper than supermarket and arrived 3 days later

7 July 2026
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Reply from Incontinence Supermarket

Thank you for leaving us your 5* review.

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