"I had a car accident and contacted them since I have a Full kasko insurance. My agreed selvrisiko is 5,000, but they shockingly demanded 10,000 krone from me! Terrible customer service, completely u... See more
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I needed a car insurance for my first car and I called if, because I was already a customer of Topdanmark. I had a good discussion with Aji K insurance advisor. He was very helpful and he used his goo... See more
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I have today received a notice of a Inkasso warning on a insurance I did not order and neither have accepted. Secondly, I have spoken to their support twice, already in May, explaining that this car i... See more
Company replied
I would not normally rave about an insurance company, but this one gets top marks! Helpful, good service, and most importantly, we were not only covered, but discovered that our insurance covered way... See more
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Company details
Written by the company
Har du specifikke spørgsmål til dine forsikringer, anbefaler vi, at du kontakter os direkte frem for at offentliggøre personlige oplysninger her.
Nordens største forsikringsselskab
Written by the company
- Hos If hjælper vi hver 4. familie i Norden med at blive korrekt forsikret.
- Du kan få op til 15% i rabat på alle dine forsikringer, når du samler dine forsikringer hos os
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3.2
Average
16k reviews
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My car suffered a flat tire in the…
My car suffered a flat tire in the evening, and we called IF Insurance for assistance. We left the car and went home, expecting updates. A partner company of IF went to the location to try and fix the tire. When that wasn’t possible, they transported the car to a workshop.
The next day, when we visited the workshop, we were shocked to see the car’s condition. The front part and the underside of the car were severely damaged. It turns out the transport company, hired by IF, had dropped the car while delivering it to the workshop and failed to inform us about it.
We immediately contacted IF, who then put us in touch with their transport partner. However, the workshop did not have a replacement car for us to use, so we turned to IF for assistance. They refused to provide a replacement car, claiming our insurance plan doesn’t cover it. Instead, they said we needed to resolve this issue with the transport company’s insurance.
For the past week, we have been without a car. Living in the countryside with two small children, we’ve had to walk and take the bus daily, which has been extremely challenging. Despite repeatedly asking IF for help, they have done nothing to resolve the issue. They continue to shift responsibility, saying they cannot deal with their partner company.
This is incredibly frustrating and unacceptable. We trusted IF to ensure the safe transportation of our car and to provide the service we pay for. Whether or not it was their partner who caused the damage, it is ultimately IF’s responsibility. They chose this partner, not us. How can it not be IF’s business to resolve this?
This experience has made us lose faith in IF as a reliable insurance provider. We entrusted them with all our insurances, but now we are seriously reconsidering if that was a good idea.
7 January 2025
Unprompted review
Reply from If Skadeforsikring
Dear Danielle,
Thank you for reaching out and sharing your concerns. We are very sorry to hear about your experience, and we completely understand how frustrating and difficult this situation has been for you and your family. Please know that your feedback is taken seriously, and we are committed to assisting you in resolving this matter.
Our advisor have reached out to you, and now we have been in contact with our transport partner, to investigate what went wrong and ensure the issue is handled appropriately. We understand from Roadside Assistance-partner that they have fully acknowledged the damage and transported your car to a workshop for repairs. Since this is not an insurance matter but a dispute between you and Roadside Assistance-partner, we have been unable to intervene in the damaged car. We recommend that you contact our partner for further dialogue regarding a loan car.
Once again, we are sorry to hear about your experience, and it is in everyone's best interest that you are offered the best possible solution.
If you have any additional questions or concerns in the meantime, please don’t hesitate to reach out.
Best regards,
Cecilie, If
Helpful and caring
As always, very helpful, informative and patient with every single question I have. I really like your customer service, I feel heard and taken care of.
19 December 2024
Reply from If Skadeforsikring
Hi Marin
Thanks you so much for your feedback. We wants to be helpful and caring, so it means a lot to us.
Marry Christmas
After returning a leasing car and…
After returning a leasing car and finding marks on the car not being covered under normal insurance and costing nearly 20,000DKK, IF was very supporting in providing the right advice information in dealing with the situation. Kenneth from customer support was extremely helpful and forthcoming with information. This was much appreciated after a shock at the undisclosed cost of returning my leased car.
4 October 2024
Unprompted review
Reply from If Skadeforsikring
Hi Rachele
Thanks for your review.
We are happy to hear that you received a helpful support and great advice in your situation.
Have a great Monday.
Regard
Lena, If
I bought insurance
I bought insurance, I chose payment in installments, I was sent an invoice for the whole year, and insurance for August 1, although my old insurance is valid until September 1
5 August 2024
Reply from If Skadeforsikring
Dear Sarunas,
Thank you for reaching out and bringing this to our attention. I apologize for the confusion regarding your payment and insurance start date.
It sounds like there may have been a mistake in processing your request. We understand how frustrating this can be, and we want to resolve it as quickly as possible.
I can see our customer service reached out to you so we can take care of the issues. Thank you for your understanding, and we look forward to resolving this for you.
Best regards,
Cecilie, If
Reply from If Skadeforsikring
Hej Jeanette.
Tak for de 5 stjerner - og god torsdag til dig.
Venlig hilsen
Lena, If
Super god service
13 July 2024
Reply from If Skadeforsikring
Hej Henrik
Tak for de 5 stjerner og de flotte ord.
God dag.
Venlig hilsen
Lena, If
Reply from If Skadeforsikring
Hej Peter,
Tak for din fine anmeldelse og de 5 stjerner.
Vi håber du må få en dejlig dag.
Hilsen Mette, If.
Good experience with them
They are very professional, friendly and helpful. 10 stars plus. Good job
6 July 2024
Reply from If Skadeforsikring
Hej Alexandru. Thank you for your great feedback!
We are happy to hear that you have experienced us as professional, friendly and helpful. Your satisfaction is very important to us and we greatly appreciate your recognition.
Regards
Cecilie, If
Thank you If for fair price
Thank you If for fair price, excellent customer service and overall great cooperation. 👍
3 July 2024
Reply from If Skadeforsikring
Hi Julius
Thank you very much for the great review and the 5 stars, we appreciate each and every one of them.
Have a great day!
Best regards
Charlotte, If
the best team !
I didn't wait any longer! They picked us up exactly at the scheduled time. They were kind and explained everything they worked on.
21 June 2024
Reply from If Skadeforsikring
Hi Florin,
Thank you for the nice words and review.
Have a nice day.
Regards Mette, If
Reply from If Skadeforsikring
Hej Aman. Mange tak for din positive feedback! Vi er glade for at høre, at du har oplevet god service hos os.
Med venlig hilsen
Cecilie, If
Last choice
Started ok but slowly increased their prices and when I found a better offer and terminated our insurance all kind of costs were added the final bill.
31 May 2024
Unprompted review
Reply from If Skadeforsikring
Dear Emin,
Thank you for sharing your experience with us. We regret to hear that you were dissatisfied with the price increases and additional costs upon terminating your insurance.
Price adjustments can occur for various reasons, but transparency is important, and we strive to ensure our customers are well-informed. We apologize if this was not your experience.
To better understand the charges on your final bill and address any discrepancies, we would appreciate it if you could contact our customer service directly. We aim to resolve any concerns and provide clarity on the charges.
We value your feedback and hope to improve based on your insights.
Best regards,
Cecilie, If
Reply from If Skadeforsikring
Hej Dorthe,
Tak for de 5 stjerner. Dem sætter vi pris på.
God dag.
Hilsen Mette, If
Hurtig og fair behandling 👍
21 May 2024
Reply from If Skadeforsikring
Hej Poul. Mange tak for din positive anmeldelse! Vi er glade for at høre, at du har oplevet en hurtig og fair behandling hos os.
Din tilfredshed er meget vigtig for os, og vi sætter stor pris på, at du har taget dig tid til at dele din oplevelse.
Med venlig hilsen
Cecilie, If
Reply from If Skadeforsikring
Hej Brian
Tak for den flotte anmeldelse, vi sætter pris på alle stjernerne.
Du ønskes en rigtig god dag.
Venlig hilsen
Charlotte, If
Good service and also good conversation…
Good service and also good conversation to client
2 May 2024
Reply from If Skadeforsikring
Hi Mohsin,
Thank you for your feedback.
We wish you a good weekend.
Regards Mette, If
a company that deserves -1 a star
a company that deserves -1 a star. try to avoid this company as much as possible. high prices, employees who don't know how to talk
29 April 2024
Unprompted review
Reply from If Skadeforsikring
Hi Jarood. We are deeply sorry to hear about your dissatisfaction with your experience at If. We greatly appreciate your feedback as it helps us improve our service.
We always strive to provide competitive prices and exceptional customer service, so we are sorry to hear that you have not experienced this. We would love to investigate your case further to understand what went wrong and how we can fix it. We have tried to contact you without any luck, and would encourage you to contact our customer service directly so that we can resolve any issues and do our best to improve your experience with If.
Regards
Cecilie, If
travel insurance fraud
I feel betrayed and insulted that such a thing can exist in Denmark, where a company can exert pressure by sending invoices as fines without an agreement. After I took out a car insurance, if.dk also offered me travel insurance, telling me that it costs only 81 DKK per month. But they did not explain to me that.
"If you want to cancel this insurance within the first year of the insurance period, then there will be a cancellation fee of DKK 752".
And the best part is that this will continue automatically next year as well.
It's unimaginable how you can deceive a person in this way, using the data to get the money without the bank's consent and by sending mail every week that we pay a fine. exact psychological threat.
2 January 2024
Unprompted review
Reply from If Skadeforsikring
Hi Ersi. I am sorry that you are left with an experience that we have not lived up to the customer service you expected.
We have tried to get in touch with you by phone, but unfortunately have not been able to get in touch with you.
You are very welcome to contact us on 70 12 12 12 and ask for Michael who will gladly answer your questions and help you with your insurances.
Sincerely,
Cecilie, If
Reply from If Skadeforsikring
Hej Estera
Tak for din anmeldelse.
Jeg er glad for at høre, at du har fået den service, som du havde behov for.
Venlig hilsen
Lena, If
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