IAFSTORE Reviews 

72,028
TrustScore 4.5 out of 5

4.4

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Rated 1 out of 5 stars

Iafstore - Proteine isolate della Soia - Delicious as it is, before adding any flavourings - Amazing amount of protein: 85/100g - Outstanding value for money - only on Iafstore website Bu... See more

Company replied

Rated 5 out of 5 stars

This is the second time I’ve ordered from this company, and I’m very satisfied. I’ve placed the orders from the uk, and they both arrived in around a week. They have an amazing selection of good quali... See more

Rated 5 out of 5 stars

Great experience, good service and delivery. The items I ordered,epid junior syrup,epid aersol, chewable throat tablets, are just amazing. Ordered for my toddler and I could see a positive result imm... See more

Rated 5 out of 5 stars

I put my order in place on Sunday and just received it this morning. What an express delivery! :-) Package was well sealed and everything is exactly like it should be. Thank you so much for this great... See more

Company details

  1. Health and beauty shop

Information provided by various external sources

IAFSTORE is an online store of sports supplements, health food and cosmetics with over 20.000 products.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

72k reviews

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4.4

All reviews

(72,028)

2,151 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I had an issue with the unit,

I had an issue with the unit,; because of ne not understanding the sequence of the the buttons to power the unit on. Customer service reached out to me right away and walked me through it, and corrected the problem.

8 October 2025
Unprompted review
Rated 1 out of 5 stars
IAFSTORE logo

Reply from IAFSTORE

Buongiorno,
siamo spiacenti di leggere una recensione così negativa da parte sua.
Il nostro staff lavora a pieno ritmo per evadere il più celermente possibile gli ordini ricevuti.
Ci rendiamo conto e siamo spiacenti che abbia riscontrato dei rallentamenti nelle spedizioni, questa attesa non è dipesa dalla nostra azienda o dalla nostra volontà, ma a causa dell'elevato volume di ordini ricevuti.
Siamo certi che la qualità dei nostri prodotti e la dedizione nel mondo dell’integrazione che ci contraddistinguono saranno motivo di un futuro acquisto sul nostro sito.
Per qualsiasi assistenza ulteriore, il nostro Servizio Clienti è a sua completa disposizione.
Cordiali saluti.

Rated 5 out of 5 stars

I have only ordered the enerzon…

I have only ordered the enerzon products from you once and I am quite satisfied, but for several months the website only says that there are no deliveries, I tried to write you an email several times but there is no answer, and I really need these products now 🥲

23 March 2024
Unprompted review
Rated 1 out of 5 stars

Appalled & Disappointed

I may only express my complete disappointment for the idiotic decision of stopping your distribution in the UK.
It’s been months now, and no - it doesn’t really feel like you are trying to “better your services” or “improving the customers experience” in any way.
You had customers here, and you decided to abandon them.
Disgusting.

3 November 2023
Unprompted review
IAFSTORE logo

Reply from IAFSTORE

Good morning,
we would have contacted you personally but you didn't leave an email contact in your review.
Please be advised that the decision to stop shipping abroad is only temporary and that we will resume as soon as possible.
It wasn't done to lose customers, obviously, but to make improvements and updates to our service.
We realize that our customers are waiting for us and we can confirm that we are doing everything to make the wait as short as possible.
Certain of your understanding we remain at your disposal.
Best regards.

Rated 1 out of 5 stars

Vuestro envío por UPS es una estafa

Vuestro envío por UPS es una estafa, tal y como os he reportado ya a través de mi cuenta, sin haber recibido ninguna respuesta clara.
Ni se cumplen los plazos de envío, los conductores de UPS mienten al informar en sus sistemas (dicen que han intentado la entrega sin pasar por los domicilios, entregan a los puntos de recogida los paquetes al día siguiente, pese a indicar que fueron entregados el día antes...).
Esos puntos de recogida que UPS tiene, están hartos de los líos que les provocan los repartidores¡¡¡

To IAFSTORE: as a on-line shop, having a store in Spanish, you should (at least) to read and understand the comments before answering your standard messages¡¡¡
UPS is not doing what they say, they are lying¡¡¡
Do you have already long messages by DM with all the details, and copy of the claims¡¡¡

Your answer in English, shows how important is to you to take care of your Spanish costumers: nor understanding messages, but answering as if you're the best¡¡¡

UPS has been contracted by IAFSTORE, NOT BY ME¡¡¡
You are responsible of all your sales, while they are not delivered according to the order.
No one from UPS went home. This IS YOUR responsibility¡¡¡
Don't try to elude it¡¡¡

And obviously, the comment is also related to the NOT SOLUTION given by your Team after had contacted them, and sent all the "fake" documents created by the UPS driver. Only IAFSTORE can solve that with UPS.

25 June 2023
IAFSTORE logo

Reply from IAFSTORE

Dear customer
I would like to inform you that as indicated in the tracking, UPS made a first attempt, but the recipient was not present.
Therefore the parcel was delivered to the access point indicated in the tracking.
We are sorry to read this negative review which reviews the courier company and not our company.
Best regards

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