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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high-quality service provided, highlighting the positive and efficient interactions they've had with the staff. People appreciate the kindness, patience, and helpfulness demonstrated by the company's employees, with many reviewers specifically mentioning individual consultants who went above and beyond to assist them. Consumers also value the prompt and detailed responses to their queries, even years after completing their courses. The staff's ability to resolve issues quickly and professionally has left a lasting positive impression on many. While opinions on the app and contact methods vary, the overall consensus is that the company's service and staff are exceptional.

Based on these reviews

Rated 4 out of 5 stars

I would like to thank Kiara for extending my session with i-i to allow me to complete my course. Thank you for understanding the situation and assisting me to try to get my TEFL certificate that i si... See more

Rated 4 out of 5 stars
Verified

I was registered and keen to study online. I got sick in the interim. I feel left out bcoz I had a problem with eyes needed to rest my eyes. So please since I registered. May I be updated because... See more

Rated 4 out of 5 stars
Verified

Is good and easy to understand and that you can retry if you not happy with your answer

Rated 5 out of 5 stars

Jacob Howard called me when I was still wondering how to navigate some details. He cleared it up. When I had a snag in filling out the form he called again and reassured me. I am also impressed with... See more

Rated 5 out of 5 stars

Service review . I am very pleased with the service that I have recieved.Mr Aaron was so kind and Patient with me , and I was not overwhelmed at all. He explain everything nicely and even offered to... See more

Rated 5 out of 5 stars

I completed my course a couple of years ago and lost my e-certificate and access to my account due to an email change. I sent an email to i-to-i asking for assistance in the matter and they resp... See more

Rated 5 out of 5 stars

This company is very helpful, their customer service is responsive and so helpful I had so much fun learning with them and I'm so excited that I finally got my certificate! Thanks I-to-I I really appr... See more

Rated 5 out of 5 stars

It was fairly easy to find the information and on live chat Victor Alves was extremely helpful and arranged a call to confirm the booking and make payment. He went through various options and what I... See more

Rated 5 out of 5 stars

The academic work, tests and assignments were designed in a way that helps you, as the student, take the work in. I appreciate everyone at i-to-i because not only have they gone in-depth with the wor... See more

Rated 5 out of 5 stars

I logged in and was wanting to extend my course. While figuring out what I needed to do Victor Alves, one on the customer service people, messaged me on the i-to-i.atomlms.co.uk website and kindly... See more

Rated 5 out of 5 stars
Verified

My experience with i-to-i TEFL was amazing. The materials were clear, the assignments were practical, and the support from the tutors made learning enjoyable. I really appreciate how the course helped... See more

Rated 5 out of 5 stars

I took the course back in 2009. I loved it. Lessons were very hepflul and the support staff were accessible as well the tutors. I’ve recently had the opportunity to use the certification, however I mi... See more

Rated 3 out of 5 stars
Verified

Good luck getting any real-time support. I found that the answer to most questions was that they can't help you without giving away the answer, so don't bother asking was the lesson learned. There is... See more

Rated 5 out of 5 stars

I was connected to Sam. He dealt with a rather complex issue I experienced during sign up. He dealt with my issue very professionally and with great patience. This is my 3rd enrolment with i2i an... See more

Rated 5 out of 5 stars

Heartfelt thanks to Edina and Sam for their prompt and professional responses and feedback. They are both truly an asset to your organization. Other agents would do well to learn customer servic... See more

Rated 5 out of 5 stars

They made the process easy to understand, Answered every question I had and while talking over the phone I was certain that I made a good decision in applying.

Rated 5 out of 5 stars

I love the way the company's employers approach their clients. Mr Rio Hodges , the person who helped me with my enrollment process, is extremely friendly and helpful and assisted me in a very fast eff... See more

Rated 5 out of 5 stars

Thank you Kiera for the wonderful 2 hours practical session on Zoom. I absolutely enjoyed the experience and it was most interesting and informative. You hosted the session efficiently... See more

Rated 5 out of 5 stars

I'm very impressed with Tutor Alina during our life online session. That was my 1st interaction with i-to-i and if this is mhow it will be conducted I'm looking forward to work hard to get my 420 hour... See more

Rated 5 out of 5 stars

Callum was amazing helping me set up. Answering all my questions regards to the different coarses and it was done with a lot of patience and respect. Thank you Callum for everything. You made me excit... See more

Rated 5 out of 5 stars

I requested a call back today and within a few hours, on a Saturday, I received a call. The gentleman was very kind and answered all of my questions with great detail and patience. He explained the di... See more

Rated 5 out of 5 stars

I recommend this service. They are so kind and helpful. I was waiting for final assignment resume for 2 weeks and after contacting with them they rapidly reply back and gave me the feedback and 1 wee... See more

Rated 5 out of 5 stars

I am so happy with how Tari helped me today .i felt like I belong there ❤️. My purchase was not going through keeping on giving back the error massage, but the customer service personnel Tari... See more

Rated 5 out of 5 stars

Thank you so much for your help, Victor Alves. There were several issues concerning the payment not going through and so forth; however, Victor was patient and definitely trying his best to come up wi... See more

Rated 5 out of 5 stars

Consultant (Tarl) is soft spoken, extremely efficient, very helpful and polite. He is precise in his responses and it has been a pleasure being assisted by him. I look forward to my journey with I-to... See more

Rated 5 out of 5 stars

Thank you kierra for helping me retrieve my certificate from 2019, you're the best! Goes to show your certification is safe on their system for even years after qualifying!

Rated 5 out of 5 stars

I enrolled for the 300 hour course. However, an error occurred during the enrollment process and although the payment was successful, I was not receiving the email needed to begin my learning.... See more

Rated 5 out of 5 stars

I love the amount of feedback and the use of step-by-step instructions to help proceed with the necessary steps that I need to take. The feedback is consistent and immediate which helps me a lot.

Rated 5 out of 5 stars

Tarl was extremely helpful and informative, from the first call 3 months back; up until I made the payment. I have to proceed with the application, however so far so good.

Rated 5 out of 5 stars

I had my Online teaching session on 18 Aug. it was amazing, the host Kiera, was very warm and welcoming and took her time to get to know all of us. she also gave very detailed feedback on each of our... See more

Rated 5 out of 5 stars

My TEFL file was corrupt and I needed to print my certificate. I emailed them and received a prompt response and was able to print my certificate.

Rated 5 out of 5 stars
Verified

Excellent experience with regards to responding to queries. Always get my questions answered at the right time.Again all information needed is right there for you

Rated 5 out of 5 stars

The consultant was very friendly and helpful. I even obtained clarity on questions that I have had for a long while. A pleasant experience!

Rated 5 out of 5 stars
Verified

Company has been helpful and informative with information about the courses. Help you step by step.

Rated 5 out of 5 stars

Sam at customer service team, thank you. Great and prompt service. He helped me with my query straight away, I didn't have to wait. This course has been amazing!

Rated 5 out of 5 stars

Sam from support did a 5 Star job of customer service! He is truly amazing & deserving of a bonus payment! Do it!!! Too many customer service agents are lackadasical & do the bare minimum. Samuel we... See more

Rated 5 out of 5 stars

I had requested an updated letter on the courses that I had passed. It took a little while of talking to the relevant department, after which I had received the letter which I can upload to get a... See more

Rated 5 out of 5 stars

He was professional and friendly. Tarl gave me precise information that assisted me with the choice of the course.

Rated 5 out of 5 stars

The service provided by the support staff was phenomenal. I lodged my query with them and they were immediately helpful and informative. Even when it grew into a more complex issue, I could trust them... See more

Rated 5 out of 5 stars

Fantastic customer service. I required assistance in replacing a lost certificate from a course I completed almost 20 years ago. The response via email was fast and within two weeks I received a... See more

Rated 5 out of 5 stars

The Short answer is KIERA!!! Kiera was phenomenal and provided a service that is sadly very scarce these days. She was clear and attentive throughout, and kept us in the loop regarding feedback on our... See more

Rated 5 out of 5 stars

When I took the course (years ago) I enjoyed it and learned a lot, but I didn't end up looking for a job in the field at that time. Now that I am applying for positions, I needed a copy of the grad... See more

Rated 5 out of 5 stars

great course material and external links and resources. customer service team especially Sam were great when there was issues throughout the course I needed help with.

Rated 5 out of 5 stars

my assistant was very fast and reliable ,and friendly i have received the help i needed and i am a satisfied customer. Thank you Jess

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Company details

  1. #75 of 92 best companies in Career and Education Provider
  2. #15 of 18 best companies in Class
  3. #93 of 130 best companies in Educational institution
  4. #7 of 8 best companies in Language course provider
  5. #1 of 1 best companies in Teacher College

About i-to-i TEFL

Written by the company

Teach English online or abroad abroad with the world's leading TEFL course provider.

Visit our website i-to-i.com to learn about out our regulated and accredited TEFL Courses, TEFL jobs or TEFL internships!

We have dedicated teams to help you every step of the way through your TEFL journey.

TEFL brochure

  • TEFL Advisors

  • Anything these guys don't know about TEFL courses isn't worth knowing! They are an amazing bunch of friendly TEFL experts, who will help you select the right course/internship for your needs, so you can live your TEFL dreams! Call us or email tefl@i-to-i.com

  • Academic Support

  • A great set of people to have in your corner if you find yourself stumped by a section of the course! This wonderful team will come to your rescue ASAP and talk you through anything you need help with, so you can pass your course and start earning! You can email this team if you need assistance now academichelp@i-to-i.com

  • TEFL Tutors

  • Want even more backup on your course? We've got you covered! Our DELTA-qualified tutors are experts in teaching TEFL, and helping new teachers through our courses. They will give you feedback on your assignments and make sure you're learning how to be the best TEFL teacher you can be!

  • Customer support

  • Find yourself fighting with technology? Our customer support team are here to save the day! If you have any issues accessing the platform for your course, or downloading your TEFL certificate, they will sort it out for you! They are even available to help with any internship queries - a multi-talented bunch! You can email this team if you need assistance now customersupport@i-to-i.com

  • The Jobs Team

  • This brilliant group is dedicated to helping you find that perfect TEFL job. Headed up by Jordan, who is an expert as he's been through the process himself, this team is available to talk you through every stage of your job application, from CVs to demo videos and interview prep! You can make contact with the jobs team at info@lovetefljobs.com


    TEFL Courses


    Download Brochure


    Request a Callback


    Jobs Support Callback


    Alternatively, if you have a frequently asked question, visit our FAQ page by clicking here

    TEFL brochure


    To speak to us...

    • UK - 0113 205 4602
    • South Africa - 021 300 2852
    • USA - 877 526 3959
    • Australia - 1300 88 42 70
    • Canada - 866 404 5781
    • Ireland - 015 269 506
    • Other - +44 113 205 4602


    Course



    Contact info

    4.4

    Excellent

    TrustScore 4.5 out of 5

    3K reviews

    5-star
    4-star
    3-star
    2-star
    1-star

    Replied to 95% of negative reviews

    Typically replies within 1 month


    Rated 5 out of 5 stars

    Service review .

    Service review .
    I am very pleased with the service that I have recieved.Mr Aaron was so kind and Patient with me , and I was not overwhelmed at all. He explain everything nicely and even offered to wait for me to get home so that I could gather all my details . I am glad to have interacted with him . He is doing a great job and I pray that many more potential TEFL teachers are reached by him.

    4 November 2025
    Unprompted review
    Rated 1 out of 5 stars

    I Lost My Job Because of i-to-i’s Delays, Deeply Disappointed!

    I signed up for my TEFL certificate with i-to-i thinking it would be a smooth, professional experience but it’s been nothing short of a nightmare. I set my own goal to finish by August because I needed the certificate for a job I had already secured. Instead, the endless back-and-forth with tutors and the painfully slow feedback process cost me that opportunity. Feedback takes weeks (sometimes 2–3 weeks) instead of the promised 7 days and when it finally arrives, it’s vague and generic until you pay again to extend your access! My subscription expired in September 2025, I paid to extend it and now (November 2025) they’re asking for another payment just to see my feedback again. 💔
    It’s been five months of waiting, paying, and hoping and I still don’t have my certificate. I’m unemployed now because of this delay. I feel scammed and deeply disappointed. i-to-i should be honest about how long the process really takes and the extra costs involved. All my time, effort and money have gone down the drain. 😭

    I don’t think I’ll continue with this because it looks like it’s a never ending cycle of extensions.

    3 November 2025
    Unprompted review
    Rated 5 out of 5 stars

    Helpful staff, exciting material

    Jacob Howard called me when I was still wondering how to navigate some details. He cleared it up. When I had a snag in filling out the form he called again and reassured me.
    I am also impressed with the learning material. I'm very excited to continue my journey with TEFL

    2 November 2025
    Unprompted review
    Rated 5 out of 5 stars

    They made the process easy.

    They made the process easy to understand, Answered every question I had and while talking over the phone I was certain that I made a good decision in applying.

    31 October 2025
    Unprompted review
    Rated 5 out of 5 stars

    Lost e-certificate and helpful i-to-i team!

    I completed my course a couple of years ago and lost my e-certificate and access to my account due to an email change.

    I sent an email to i-to-i asking for assistance in the matter and they responded in a timely manner with my e-certificate.

    Great (even after years) after sales service.

    29 October 2025
    Unprompted review
    Rated 4 out of 5 stars

    I would like to thank Kiara for…

    I would like to thank Kiara for extending my session with i-i to allow me to complete my course. Thank you for understanding the situation and assisting me to try to get my TEFL certificate that i signed up for. Your assistance is much appreciated.

    28 October 2025
    Unprompted review
    Rated 1 out of 5 stars

    Lazy!

    I asked for some specific information and was given a huge cut and paste with info I had already read on the website. Not user friendly to read and costs that I asked for weren’t even in UK currency

    30 October 2025
    Unprompted review
    Rated 5 out of 5 stars

    I had requested an updated letter to indicate the courses I had passed thus far, in order to begin applying for a job.

    I had requested an updated letter on the courses that I had passed.
    It took a little while of talking to the relevant department, after which I had received the letter which I can upload to get an interview.
    As soon as I pass the next assignment in the near future, I trust that I will receive an updated letter.
    I am aware that the Diploma Certificate is only awarded after the course has been completed
    Thank you

    28 October 2025
    Unprompted review
    Rated 1 out of 5 stars

    Misleading Course Structure and Unfair Assignment Policies

    This website actively elicits positive reviews — at each login, students are prompted to rate the course a 9 or 10. It makes me suspect the company plays an active role in generating positive reviews.
    I enrolled in one of the courses hoping to teach English part-time after retiring from a 30-year career in special education. I’ve written thousands of lesson plans and hold a master’s degree, so I think I can recognize a fair and professional experience. Unfortunately, I found the course structure exploitative.
    Students are allowed only a few “free” assignment submissions. Assignments can be returned for vague or overly rigid reasons, and once the free attempts are used up, students must pay extra to have their work graded. This creates a clear conflict of interest.
    Along with a couple of other frivolous reasons, my lesson plan was returned because the total time added up to slightly more than 60 minutes. The feedback cited “recommended” stage times, but those were not clearly stated in the assignment instructions—only in scattered parts of the online modules. The sample assignment even says to “provide realistic timings,” and the modules use phrases like “we recommend allowing around…” which suggests flexibility. The number of minutes given by the tutor, the documents, and the online modules were all different.
    This kind of nitpicking feels like a setup to generate more fees. I worry about students without a teaching background—how are they supposed to succeed without incurring extra costs?
    I’ve decided not to complete the course. I’ve already wasted money; I won’t waste more time.

    The company didn't contact me in regards to the complaint i made through their email system. I am not going to email their customer service. I am not asking for money back, I don't intend to have anything more to do with them.

    I have something to add. They allow themselves a week to grade assignments. My first one was graded late, and only after I prompted them. They invite you to pay an extra fee of about thirty dollars to grade items in only one day. They offered me a deal to have all of my assignments graded within one day for a couple hundred dollars, but there were only three assignments which would only add up to around one hundred.

    22 October 2025
    Unprompted review
    i-to-i TEFL logo

    Reply from i-to-i TEFL

    Good afternoon,

    We were disappointed to read this feedback and would love the opportunity to look at your case further, we are certain we can assist you with this - please contact us on customersupport@i-to-i.com and we'll work to resolve your query.

    Customer Support Team

    Rated 5 out of 5 stars

    I-to-i

    The academic work, tests and assignments were designed in a way that helps you, as the student, take the work in.
    I appreciate everyone at i-to-i because not only have they gone in-depth with the work but also resulted in many questions that were answered.

    21 October 2025
    Unprompted review
    Rated 5 out of 5 stars
    Verified

    Great Experience

    My experience with i-to-i TEFL was amazing. The materials were clear, the assignments were practical, and the support from the tutors made learning enjoyable. I really appreciate how the course helped me understand not only teaching techniques but also managed a classroom confidently. It's a great choice for anyone who wants to start teaching English abroad or online.

    25 September 2025

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