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House of Kojo Reviews 

4,188
•
TrustScore 4.5 out of 5

4.6

Garden centre
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Review summary

Created with AI, based on recent reviews

Considering 84 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the plants arrive in exceptionally healthy condition, with vibrant foliage and beautiful specimens exceeding expectations. People are particularly impressed by the meticulous and secure packaging that thoroughly protects fragile items during transport, even in winter weather. Consumers also appreciate the prompt shipping and the friendly, highly responsive customer service team. Some reviewers were not happy with unexpected delivery delays, noting that their packages took much longer to arrive than anticipated. A few people also mentioned receiving damaged items or plants that struggled to thrive despite proper care.

What people talk about most

Product

People report positive experiences with product, expressing high satisfaction with the quality and health of... See more

Quality

Reviewers highlight positive aspects of quality, expressing immense satisfaction with healthy, top-tier... See more

Delivery service

Reviewers mention positive feedback about delivery service, highlighting that orders arrive promptly and in... See more

Order

Customers consistently note ambiguous experiences with order processing and delivery. Many people praise the... See more

Customer service

Consumers find customer service to be positive and helpful. Reviewers frequently mention that the team is... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just to let you know both plants arrived safely and I am so IMPRESSED!! Whoever packaged them is god tier, the heat packs were still warm and despite every effort by the carriers to damage them, th... See more

Rated 5 out of 5 stars

Oh wow! What an amazing suprise ! I got a beautiful Pachira Aquatica which is a beautiful specimen and a rescue box of 4 beautiful babies. The rescue box contained an alocasia green dragon, philodendr... See more

Rated 5 out of 5 stars

My hoya arrived nice and full, with one very long vine. No leaf loss during shipping, and the packaging was nice and protective. I would be interested to see how fast shipping is when there isn’t as h... See more

Rated 5 out of 5 stars

Great communication from seller, plants were in a good condition with great advice on care. Plus there were two unexpected treats inside which made my birthday purchase that much sweeter. Will definit... See more

Company details

  1. #111 of 187 best companies in Garden centre
  2. #19 of 41 best companies in Flower Delivery
  3. #15 of 32 best companies in Flower market
  4. #73 of 114 best companies in Interior designer
  5. #8 of 10 best companies in Plant Display Store
  6. #24 of 47 best companies in Nursery

Written by the company

Your go-to for rare house plants delivered straight to your door.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

4k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.6

All reviews

(4,188)

76 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Quality experience

Lovely good quality plants. The packaging was great too, they really took care to ensure the plant doesn't get too stressed during transit. Only thing, would like to know more about my order status after the purchase since there is a 3-4 day waitime before they actually send it your way.

6 July 2026
Rated 5 out of 5 stars

Great Company …

Helpfully laid out care instructions for each purchased plant, very well packaged and great healthy plants. Would recommend and also definitely use again.

28 May 2026
Rated 1 out of 5 stars

Do not waste your time or money here!

I ordered for the first time and was sent a very badly damaged Devil's Ivy Pothos plant. Was only offered a 30% refund. They speak so highly of their excellent product standards but send total crap. I will never buy from them again. I ordered from Beards & Daises and received a really good product and service.

7 May 2026
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Reply from House of Kojo

Hi Jat,

Thank you for taking the time to share your feedback. We genuinely want every customer to be thrilled with their new plants, so we are sorry to hear that your Pothos didn't meet your expectations.

Upon reviewing the photos you provided, we noted that out of approximately 20 healthy leaves on your Pothos, two had tears and two showed minor scarring from the natural unfurling process. There is also a photo of the aerial roots which appear to be in great health - incase it was thought to be something else. While we understand any blemish can be disappointing, the plant itself is very healthy and this particular plant grows very quickly.

We offered a 30% cash refund or a 50% store credit because we felt this was a fair and proportionate resolution for what would be considered relatively minor cosmetic wear on a healthy living plant. We are glad we were able to process the 30% refund you accepted.

We ship thousands of plants every month and unfortunately it is the case that the odd plant will arrive in less than perfect condition. I am sorry that this was the case for yourself.

We appreciate you giving us a try, and we wish you the best with your indoor jungle moving forward.

Best regards,
The House of Kojo Team

Rated 5 out of 5 stars

Packaged well

Really impressed with this company. Great plants and very well packaged ☺️ I recommend 💯

1 May 2026

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