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Holidaysplease Reviews 

6,168
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 74 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, patience, and professional approach. People appreciate the personalized service, with agents going above and beyond to tailor trips and provide support, even outside normal hours. The booking process is described as smooth, stress-free, and efficient, with agents ensuring all details are covered. Consumers frequently highlight the agents' extensive knowledge of destinations, leading to perfect deals and memorable holiday experiences. This dedicated assistance ensures customers feel reassured and confident, leading to highly recommended travel experiences.

What people talk about most

Holidays

Clients share positive opinions on holidays, with many reviewers expressing satisfaction with their travel... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, professionalism,... See more

Service

People report positive experiences with service, often describing it as trustworthy, excellent, and 5-star.... See more

Booking process

Users describe positive interactions with the booking process, highlighting how easy and stress-free it was,... See more

Customer service

Consumers find customer service to be positive, highlighting the helpfulness and efficiency of agents.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had to rearrange our holiday because of illness but Christine of holidaysplease made the change smooth and efficient. We had a great week in Marrakesh. Tui Blu Medina Gardens was in the heart of th... See more

Company replied

Rated 5 out of 5 stars

Stacey was amazing as usual. She was in always on hand to assist with any issues even when we were already abroad and contacted her out of normal working hours. We went on a multi centre trip to It... See more

Company replied

Rated 5 out of 5 stars

Just booked our family holiday to The Maldives for next year. Stacey has the patience of a saint! I made so many changes before actually booking, due to my husband changing his mind on accommodation,... See more

Company replied

Rated 5 out of 5 stars

We had such a positive experience from start to finish. From our initial enquiry right through to booking, everything was handled smoothly and professionally. Sarah was friendly, patient and really... See more

Company replied


Company details

  1. #30 of 200 best companies in Travel agent
  2. #4 of 31 best companies in Airline ticket agency
  3. #14 of 53 best companies in Cruise Travel Agency
  4. #3 of 40 best companies in Holiday accommodation service
  5. #18 of 144 best companies in Tour operator

Written by the company

Founded in 2002, our aim is to combine the expertise of the high street with the convenience of the internet, driven by the personal service of an experienced team of homeworking independent travel agents. Our commitment to fantastic customer service is reflected in our wonderful TrustPilot reviews, and the awards bestowed upon us by the travel industry. In recent times, Holidaysplease has been awarded Travel Weekly's Online Agency of the Year 2022/23, Travel Trade Gazette's Top Online Agency 2021/22 and Luxury Homeworking Business of the Year 2020/21.

The Holidaysplease difference

Written by the company

Your holiday, built around you...
Say goodbye to trawling the internet for your perfect holiday. At Holidaysplease, we believe your holiday is as unique as you are and should be treated as such. Our team of experienced travel agents get to know you personally, and utilise our connections with 100's of travel suppliers to bring you your dream escape.

Contact info

4.9

Excellent

TrustScore 5 out of 5

6k reviews

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4.9

All reviews

(6,168)

69 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We had an amazing 5-day holiday at Hard…

We had an amazing 5-day holiday at Hard Rock Maldives, and a huge part of that was thanks to Heather Winters. From the very beginning, Heather was professional, friendly, and incredibly helpful, making the whole booking process completely stress-free.

She took care of every detail, answered all of our questions quickly, and made sure everything was perfectly organised before we travelled. Her recommendations were spot on, and Hard Rock Maldives was an incredible choice—beautiful surroundings, fantastic service, and an unforgettable experience.

It’s clear that Heather genuinely cares about her clients and wants them to have the best possible holiday. We couldn’t have asked for a better travel agent and wouldn’t hesitate to book through her again. Thank you, Heather, for helping create such wonderful memories. Highly recommended!

8 July 2026
Unprompted review
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Reply from Holidaysplease

Thank you so much for your fantastic review! 🌟 We’re absolutely delighted to hear that you had such an amazing stay at Hard Rock Maldives and that Heather helped make your holiday so memorable.
It’s wonderful to know that Heather’s professionalism, friendly approach and attention to detail made the booking process completely stress-free. We’re so pleased her recommendations were the perfect fit and that everything was organised seamlessly, allowing you to relax and enjoy such an unforgettable experience.
We’ll be sure to pass your lovely feedback on to Heather – she’ll be thrilled to hear how much you appreciated her support. Thank you again for taking the time to share your experience. Heather will be looking forward to helping you create many more wonderful holiday memories in the future. ✈️🌴😊

Rated 5 out of 5 stars

Stacey was amazing as usual.

Stacey was amazing as usual.
She was in always on hand to assist with any issues even when we were already abroad and contacted her out of normal working hours.
We went on a multi centre trip to Italy Tuscany/Verona/Lake Garda June 2026 and the transfers were on time and reconfirmed by the local agent without hassle. The seats Stacey arranged for us at the Verona Arena to see Aida were excellent and I would highly recommend this opera and booking with Stacey. I have already booked next year’s trip to Canada with her and really looking forward to it.

12 June 2026
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Reply from Holidaysplease

Thank you so much for your wonderful review! 🌟 We’re delighted to hear that Stacey once again provided such exceptional service and was there to support you every step of the way, even while you were abroad. It’s fantastic to know everything ran so smoothly, from your transfers to your excellent seats for Aida at the Verona Arena, making your Italy multi-centre trip such a memorable experience.
We’re especially pleased that you’ve already booked your next adventure to Canada with Stacey! We’ll be sure to pass your lovely feedback on to her – she’ll be thrilled to hear it.
Thank you again for taking the time to share your experience, and we hope you have an amazing trip to Canada next year! ✈️🇨🇦😊

Rated 5 out of 5 stars

Thank you

I would like thank Wendy personally for all the support, guidance, and giving me the confidence to travel, either with group or by myself. having been to Jordan, and Rome, I am now booked to go to Uxbekerstan, Morocco and Malta.
from the bottom of my heart, thank you.
Linda

17 March 2026
Unprompted review
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Reply from Holidaysplease

Thank you so much for your heartfelt review, Linda 💛
We’re absolutely delighted to hear how much Wendy’s support, guidance and encouragement have meant to you. Helping clients gain the confidence to explore the world, whether travelling solo or as part of a group, is incredibly rewarding, and it’s wonderful to know Wendy has played such a special part in your travel journey.
From Jordan and Rome to your upcoming adventures in Uzbekistan, Morocco and Malta, it sounds like you have some amazing experiences ahead! We’ll be sure to pass your lovely words on to Wendy – she’ll be truly touched by your feedback.
Thank you again for taking the time to share your experience. We wish you many more wonderful travels and look forward to helping you create even more unforgettable memories. ✈️🌍✨

Rated 5 out of 5 stars

Rearranged holiday with no fuss!…

We had to rearrange our holiday because of illness but Christine of holidaysplease made the change smooth and efficient. We had a great week in Marrakesh. Tui Blu Medina Gardens was in the heart of the city. Spacious gardens with quiet areas and an excellent restaurant with friendly staff. Recommend a trip to the Atlas Mountains!

21 April 2026
Unprompted review
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Reply from Holidaysplease

Hi Christine, thank you so much for your lovely review! 🌟 We’re delighted to hear that Christine was able to make rearranging your holiday smooth and hassle-free during a difficult time. It’s wonderful to know you went on to enjoy a fantastic week in Marrakech and that the hotel and location were such a great fit. We’ll be sure to pass your kind feedback on to Christine – she’ll be thrilled! Thank you also for sharing your recommendation of the Atlas Mountains – it sounds like a wonderful experience. ✈️😊

Rated 5 out of 5 stars

West coast of America and Mexico

We have just returned from our honeymoon to Las Vegas/Monterey/Yosemite/San Francisco/Cabos in Mexico. We had a holiday of a lifetime and couldn’t recommend holidaysplease enough especially Jane Woollaston. Jane gave us many options and recommendations when planning our trip, all of which were amazing. We will definitely be booking with holidays please and Jane again!

2 May 2026
Unprompted review
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Reply from Holidaysplease

Thank you so much for your wonderful review! 🌟 We’re absolutely delighted to hear that you had the honeymoon of a lifetime exploring the West Coast of America and Mexico. What an incredible itinerary! It’s fantastic to know that Jane’s recommendations and guidance helped make your trip so special and that you enjoyed every part of the journey. We’ll be sure to pass your lovely feedback on to Jane – she’ll be thrilled! Congratulations on your marriage, and Jane will look forward to helping you plan many more amazing adventures in the future. ✈️💕

Rated 5 out of 5 stars

Stacey at Holidays please

Just booked our family holiday to The Maldives for next year. Stacey has the patience of a saint! I made so many changes before actually booking, due to my husband changing his mind on accommodation, board, flights etc nothing was ever too much bother for Stacey she remained professional and friendly and has an eye for detail and she always answered every single question....and I asked a lot of questions! We will definitely be returning to Stacey again for future bookings x

27 April 2026
Unprompted review
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Reply from Holidaysplease

Thank you so much for your wonderful review! 🌟 We’re delighted to hear that Stacey provided such patient, professional and friendly service while helping you plan your Maldives family holiday. It’s fantastic to know she supported you through all the changes and questions, ensuring every detail was just right. We’ll be sure to pass your kind feedback on to Stacey – she’ll be thrilled! We look forward to helping you with your future bookings too. ✈️😊

Rated 5 out of 5 stars

Vietnam & Cambodia Mekong River Cruise

We’ve just returned from an incredible Cambodia & Vietnam cruise, and it completely exceeded our expectations. A huge thank you for suggesting the Mekong River cruise — it truly elevated the whole experience and allowed us to see so much more in a relaxed, immersive way.

This was our first time on an escorted tour, and we’ll admit we weren’t sure what to expect… but it has completely changed our perception of group travel. Everything was so well organised, the guides were fantastic, and the balance between planned excursions and free time was perfect.

We met some lovely people along the way and visited places we simply wouldn’t have discovered on our own. From the bustling streets of Vietnam to the serene beauty of the Mekong and the rich culture of Cambodia, every moment felt special.

We wouldn’t hesitate to recommend this experience — and we’re already thinking about where to go next!

Thank you to Jenny who made this incredible recommendation.

17 February 2026
Unprompted review
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Reply from Holidaysplease

Thank you so much for your wonderful review! 🌟 We’re absolutely delighted to hear that your Cambodia & Vietnam Mekong River cruise exceeded expectations and that you had such an incredible, immersive experience. It’s fantastic to know that your first escorted tour changed your perception of group travel and that everything felt so well organised and balanced throughout.
We’re especially pleased that Jenny’s recommendation helped make the trip so special for you – she’ll be thrilled to hear how much you enjoyed it. We’ll be sure to pass your lovely feedback on to her.
Thank you again for taking the time to share your experience, and we’re so excited to hear you’re already planning your next adventure! ✈️🌏

Rated 5 out of 5 stars

Gr8 company & gr8 discpounts…

Gr8 company and individuals to deal with. Fin the holiday you want and they will get you extra discount …….or ask them the help you plan a holiday.
Amy has a wealth of experience and will do anything she can to help you.
Highly recommended!

2 March 2026
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Reply from Holidaysplease

Thank you so much for your great review! 🌟 We’re delighted to hear you found both our service and team so helpful. It’s fantastic to know Amy’s experience and dedication made such a difference in helping you find the perfect holiday and secure a great deal. We’ll be sure to pass your kind feedback on to Amy – she’ll be thrilled!

Rated 5 out of 5 stars

1st class experience.

Very trustworthy service. Nothing too much trouble. Only a phone call away. Tracy always available for help and advice. Booked numerous holidays through her and wouldn't go anywhere else.

19 March 2026
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Reply from Holidaysplease

Thank you so much for your lovely review! 🌟 We’re delighted to hear that you’ve found our service so trustworthy and supportive. It’s wonderful to know that Stacy has been there for you whenever needed and continues to provide such helpful advice. We truly appreciate your loyalty in booking with us time and time again. We’ll be sure to pass your kind words on to Stacy – she’ll be thrilled!

Rated 5 out of 5 stars

Helen from Holidays Please - a god given angel

I booked a holiday to Thailand with Helen from Holidays Please. She has been amazing, from the start communication was second to none. Quick responses, I told her what I wanted and she quickly came back with a perfect holiday. Couldn’t have been more delighted with the service. Then disaster struck with the Iran war and our holiday was cancelled, Helen was like a god given angel. Taking away all pressure and worry from me we had a chat about my options and as I still wanted to get away for a bit of sunshine and a break she booked Egypt for us which was brilliant. I had a bit of a menopausal meltdown the night before going, and sent her a text, she quickly rang me back on a Sunday evening which is way above and beyond what I would expect from an agent, she reassured me and brought my thoughts back in line, I can’t thank her enough, I went on holiday the next day and have never been more pleased at her sense of reasoning. Thailand is now in the process of being booked with her for next year, anyone even slightly wondering should they book themselves or use an agent, please please please contact Helen. She’s amazing. You won’t regret it.

21 March 2026
Unprompted review
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Reply from Holidaysplease

Thank you so much for taking the time to share such a heartfelt review with us 💛
We’re absolutely delighted to hear about your experience with Helen. From finding your perfect Thailand holiday to supporting you through unexpected changes, it’s wonderful to know she was there for you every step of the way. Situations like these really highlight the value of having someone you trust to guide and support you, and we’re so pleased Helen could take that pressure away and help you still enjoy a fantastic break in Egypt.
It means so much to hear how much her care, reassurance and dedication made a difference, especially at a difficult moment – she truly does go above and beyond for her clients. We’ll be sure to pass your incredibly kind words on to her, she’ll be so touched.
We’re already excited for your Thailand trip next year and look forward to helping make it just as special! ✈️🌴

Rated 5 out of 5 stars

Fantastic

I've booked with Helen Leader twice now to florida. She will do her up most to get what you want. And if you have other ideas she will do the work for you. She's very prompt in getting back to you.
Fantastic service give holidays please ago! 😃

5 March 2026
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Reply from Holidaysplease

Thank you so much for your fantastic review! 🌟 We’re delighted to hear that Helen has helped you with your Florida trips and continues to provide such prompt and dedicated service. It’s wonderful to know she works so hard to find exactly what you’re looking for and explore any other ideas you may have. We’ll be sure to pass your kind words on to Helen – she’ll be thrilled! 😃

Rated 5 out of 5 stars

Stacey our travel agent always delivers…

Stacey our travel agent always delivers what I ask for
She has a friendly attitude and nothing is a problem to her
This is the reason I rebooked with her

2 March 2026
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Reply from Holidaysplease

Thank you so much for your lovely review! 🌟 We’re delighted to hear that Stacey continues to deliver exactly what you’re looking for and that her friendly, helpful approach makes the booking process so easy. It’s wonderful to know this is why you choose to rebook with her. We’ll be sure to pass your kind words on to Stacey – she’ll be thrilled!

Rated 5 out of 5 stars

Great service got exactly what I wanted…

Great service got exactly what I wanted perfect 👌

27 February 2026
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Reply from Holidaysplease

Thank you so much for your lovely review! 🌟 We’re delighted to hear that Debbie was able to find exactly what you were looking for and provide such great service. We’ll be sure to pass your kind words on to Debbie – she’ll be thrilled! 👌

Rated 5 out of 5 stars

As always Stacey was very helpful

As always Stacey was very helpful

29 January 2026
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Reply from Holidaysplease

Thank you so much for your lovely feedback!
We’re delighted to hear that Stacey was, as always, so helpful. She consistently goes above and beyond for her clients, so it’s wonderful to see that recognised.
We’ll be sure to pass your kind words on to Stacey — she’ll really appreciate it. ✨

Rated 5 out of 5 stars

Excellent Service

Very helpful, advising us on best time and place and no pushy sales.
Helen and Dave both have a great wealth of knowledge and are so welcoming, nothing is too much trouble.

20 February 2026
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Reply from Holidaysplease

Thank you so much for your wonderful review! 🌟 We’re delighted to hear that Helen and Dave were so helpful in advising you on the best time and destination, and that you appreciated the friendly, no-pressure approach. Their knowledge and welcoming service really do make a difference, and it’s fantastic to know you felt nothing was too much trouble. We’ll be sure to pass your kind feedback on to them both – they’ll be thrilled!

Rated 5 out of 5 stars

Stacey Dennett is amazing

Love love loved our holiday to Egypt!! Spoke to Stacey early January and she got us a cracking 10 day holiday to Egypt for the February school holidays! The sunrise alora spa resort was amazing. I think this is the best holiday we have been on!! This is the second holiday I have booked with Stacey and she makes it so easy, happy to make any tweaks required to ensure the holiday is faultless 👌🏻
Stacey you better get looking for our next one…October 🤩

3 February 2026
Unprompted review
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Reply from Holidaysplease

Thank you so much for your amazing review! 🌟 We’re absolutely delighted to hear how much you loved your holiday to Egypt and that Stacey was able to secure such a fantastic 10-day break for the February half term. It’s wonderful to know she made the whole process so easy and tailored everything perfectly to make your trip faultless. We’ll be sure to pass your lovely feedback on to Stacey – she’ll be thrilled! Stacey will be looking forward to helping you plan your next trip too! 🤩✈️

Rated 5 out of 5 stars

Best holiday company.

We have been booking through Holidays please for the last six years. Debbie is the rep that we liase with, Debbie is warm, friendly, chatty and very helpful. She knows exactly what we look for in our holidays and always gets us the best locations and best hotels. Debbie knows which landmarks and activities that interest us and always ensures we are located within easy reach of accessing them. We don't go on holiday without the help from Debbie. We have booked for Croatia and Rekyavik for 2026, both ideal locations within easy commute to sightseeing interests.

16 January 2026
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Reply from Holidaysplease

Thank you so much for your wonderful review! 🌟 We’re absolutely delighted to hear that you’ve been booking with Holidays Please for the past six years and that Debbie continues to provide such warm, friendly and knowledgeable service. It’s fantastic to know she understands exactly what you look for in a holiday and consistently finds the best locations and hotels to suit your interests. We’ll be sure to pass your kind feedback on to Debbie – she’ll be thrilled! Wishing you an amazing time in Croatia and Reykjavik in 2026. ✈️✨

Rated 5 out of 5 stars

Stacey Read

Stacey Read, our extraordinary travel agent. She knows our wishes for a holiday and is always available if any niggles appear during our time away.

7 February 2026
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Reply from Holidaysplease

Thank you so much for your lovely review! 🌟 We’re delighted to hear that Stacey continues to provide such extraordinary service and understands exactly what you’re looking for in a holiday. Knowing she’s always there to help if any niggles arise while you’re away really is what great service is all about. We’ll be sure to pass your kind words on to Stacey – she’ll be thrilled!

Rated 5 out of 5 stars

Last minute decision

I made a decision to head for sunnier climes and my holiday was booked, paperwork completed and sorted in a matter of hours. Excellent service from Fiona.

5 February 2026
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Reply from Holidaysplease

Thank you so much for your lovely review! 🌟 We’re delighted to hear that Fiona was able to turn your last-minute decision into a smooth and stress-free booking, with everything sorted so quickly. That’s exactly the level of service we aim to provide. We’ll be sure to pass your kind feedback on to Fiona – she’ll be thrilled!

Rated 5 out of 5 stars
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Reply from Holidaysplease

Thank you so much for your review! 🌟 We’re delighted to hear that you think Joanne is brilliant. We’ll be sure to pass your kind words on to her – she’ll be thrilled!

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