Hardloop Reviews 

Excellent delivery, great packaging, but problems with the refund under warranty.
Once the return had been accepted, I was assured by email that a refund would be issued immediately once the goods arrived back in France. Unfortunately, this has not happened for many days/weeks. I am writing this review in the hope that they will finally refund the €160:

Order Number: QMIBUJVUX
Guillaume (Hardloop)

27 Aug 2026, 16:35 GMT+2

Bonjour,

Merci pour votre message.
Je vous confirme que votre remboursement a bien été effectué.
Si vous avez des questions complémentaires ou besoin d'aide, je reste à votre disposition !
Best regards

Guillaume - HardGuide
__
Customer service |

Really great site. My shoes came quickly (like 3 days after I ordered) and the item was exactly what I ordered.

I wish I could give zero stars.

My case is actually very simple: Hardloop sold me a pair of boots that broke shortly after purchase. They compensated me with a voucher.

I used that voucher to buy another pair of shoes, which I later returned correctly and within Hardloop’s 100-day return period.

Hardloop now refuses to refund the money. Instead, they have issued yet another voucher.

So because Hardloop originally sold me a defective product, the compensation I received for THEIR defective product is now effectively locked into Hardloop indefinitely. I find this policy completely unreasonable and unacceptable.

After my previous Trustpilot review, Hardloop publicly wrote:

“We’re committed to resolving this issue, and you can expect a follow-up from us.”

No follow-up came. I had to contact them myself. After explaining the entire situation again, their “resolution” was simply to repeat that they will not refund me.

This is now a matter of principle for me. A company should take responsibility when it sells a defective product – not use the compensation afterwards as a way of keeping the customer’s money tied to the company.

And publicly promising to resolve a complaint on Trustpilot means very little if nothing actually changes afterwards.

Extremely disappointing customer service. I cannot recommend Hardloop.

First order went well, I got a jacket at a good price and the delivery was on the scheduled day. Second order was very late but I thought, well, it can happen. Although it caused me trouble because I needed the product for a work trip (I’m a hiking guide) and although I had placed the order well in advance I didn’t receive it in time for my trip.
Third order was two pairs of sandals which I immediately sent back because the size was too small. More than 2 weeks after Hardloop received my return, I got a message that I would get a refund of only 39 euros out of the 109 that I had paid (with no explanation). I sent an email to ask when I was going to get the full refund and got no reply. Eventually, after pestering them with a number of reminders, I got the refund of the other pair.
Meanwhile, I had another order which was also late and with no clue of when it was going to be delivered, but I got an email where they asked me for a review of the items! How am I supposed to review them if you don’t ship the bloody items??
After many unresponded messages I wrote this negative review and magically
someone finally bothered to reply saying that one of the items was out of stock, so I asked for a refund and cancelled the order. So all sorted, but getting in touch with their customer service is a nightmare, and the orders are most likely very late.
I would give it one star but Antonin from customer service is the only one who fixed the problems quickly after weeks of trouble, so I want to spare him from my bad review.
File Hardloop under “never again”, goodbye

I bought a Columbia jacket in Hardloop for a regal for a birthday... the jacket didn't match as in the image of the

Their website, inside it looked FAKE, I wrote to return ... they didn't answer me INDEED they put my comment inside their Site .fr and .it with the images that I now leave here. (DON'T TRUST THEM, as it doesn't take long to get his public apologies here ... with the mail bot to make a good impression that they care about the customer but in reality, I stayed with this FAKE jacket at home without them telling me how to return it)

Fast delivery, right product, right price !

Goods not received, despite numerous emails and contacts via your Messenger and website no replies were received until I advised Id contact Signal Conso the i got a reply to say you had my goods. I also received a refund.
This significantly affected my training for a major upcoming race and is the worst customer service I've encountered.

Quick delivery on what I was looking for.

I received an empty box

Ok service. Delivery was not the fastest, but all items got there. The glasses were covered with superficial gunk: not the best 1st impression, but a quick clean and it was good. Probably not the fault of hard loop, but of Bollé since everything was packed.

Sharp price! Delivery took a bit longer than promised, but we were kept up to date several times.
Although advertised with free delivery, a (very small) postage fee was added. All in all a very good experience.

Well designed web site, efficient e-commerce processing and order tracking

Everything went as expected. Only delayed delivery out of the will and reach of hardloop.

Advised on the homepage that the product will be delivered within 3 business days, after 3 business days no shipping confirmation has been sent. After contacting the merchant, nothing happened for a whole week, after 7 days I ordered somewhere else and informed the vendor that I want to cancel the order, nontheless they proceeded with shipping the product and afterwards informing me that the product has been shipped against my will of cancelling it, now I have to return it, instead of bringing proper communication to the table, if you can't communicate, don't be a vendor. Terrible service.

Good product and fast delivery

Hi, I've been waiting for my refund and this is the third week now of waiting. And no one at all seems to want to answer me anymore, not even here on trustpilot.

This is order TWZYLGSSE / 1639393. You sent me wrong item and also said my actual order got lost in transition, I sent the wrong item back to you, you said you need to investigate it with your transportation about the lost/actual item I ordered. All while asked me to also ship the wrong item back to you (which I did).

3 weeks in - nothing I got back from you. Please refund me please. I'm hopeless and started to think this is a big scam from you.

The shoes arrived well but the shoe box was in a bad shape, ofc a box is a box and I don't collect shoes so no problem for me.

Also a negative point, the outsole was not 100% clean, there were 4 spots with some dirt sticking on it.... ofc the inside was clean and the shoe had a "new" shoe smell.