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Hanover Dairies Reviews 

1,279
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 1,204 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the reliable and punctual doorstep delivery service, highlighting the convenience of fresh milk and other products arriving in all weather conditions. Many appreciate the high quality of items, particularly the fresh milk in traditional glass bottles, and the excellent variety of dairy and food options available. Reviewers also frequently commend the friendly and helpful staff, including the dedicated milkmen and supportive office personnel, for their outstanding service. However, some customers noted occasional delivery issues, such as missed orders, late arrivals, or incorrect items. A few also reported that milk was sometimes delivered too early, leading to spoilage, or mentioned receiving sour milk and dirty bottles.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, highlighting reliable and timely deliveries,... See more

Service

Clients share positive opinions on service, with many reviewers consistently impressed and finding it... See more

Product

Reviewers highlight positive aspects of product, particularly appreciating the fresh, high-quality milk and... See more

Staff

People report positive experiences with staff, consistently praising their helpfulness, friendliness, and... See more

Quality

Consumers find quality to be positive, consistently praising the freshness and taste of products like milk... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Always Always delivers!! I only buy what I require and no problem at all Can easily amend future orders & ok a delivery cost BUT welcome back to milk on the doorstep Fresh & completely env... See more

Company replied

Rated 5 out of 5 stars

Prompt & reliable, I've used the Hanover Dairies for a couple of years now. Fantastic service, always reliable. Wonderful to get my milk delivered in glass bottles, the proper way. Other dairy produ... See more

Company replied

Rated 5 out of 5 stars

Hanover dairies just make life that little bit easier by not having to lug large bottles of milk from the supermarket. It’s easy to go online and change orders, or cancel deliveries if you’re on holid... See more

Company replied

Rated 5 out of 5 stars

Milk always on doorstep in morning early nice and fresh I love the milkshakes especially the banana My delivery guy is brilliant he knows we got ring doorbell so he very good at catching it on warm... See more

Company replied


Company details

  1. #1 of 3 best companies in Milk delivery service
  2. #1 of 2 best companies in Dairy Products Shop
  3. #1 of 3 best companies in Dairy Supplier

Written by the company

Since 1976, Hanover Dairies has proudly served communities across the North East, North West, and more recently the South of England, building a trusted network that ensures quality and reliability. Whether you’re a home, shop, business, or school, we provide convenient delivery services tailored to your needs. Our commitment to sustainability means we deliver milk in environmentally friendly, returnable glass bottles and recyclable plastic containers - because caring for the planet matters as much as caring for our customers. At Hanover Dairies, we bring the finest fresh produce straight from local farms to your doorstep, backed by first-class service that only decades of experience can deliver.

What We Do

Written by the company

Bringing sustainability to your door, wherever you are. Home, office or business.
Enjoy fresh milk without the hassle. We deliver directly to your doorstep—whether that’s your home, your office, or your business, so you never run out. Choose between reusable glass or eco-friendly plastic, and plant-based options to support your green goals while savoring quality you can trust. For more information contact us at enquiries@hanoverdairies.co.uk with your requirements.

Contact info

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4.8

Excellent

TrustScore 5 out of 5

1k reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 82% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.8

All reviews

(1,279)

1,205 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Milk always arrives on time

Milk always arrives on time , very happy with Hanover dairies

22 July 2026
Unprompted review
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Reply from Hanover Dairies

Thank you for your lovely review! We’re delighted to hear you’re happy with our service.

Rated 4 out of 5 stars

Excellent products, highly recommended

Excellent products, impeccable quality and very tasty chocolate milk I might add! The delivery times change from time to time without notice, which in warm weather may mean that the milk remains unattended for too long and there has been a couple of incidences that our milk was delivered to the wrong address nearby. Perhaps a notification system in advance of schedule changes would help.

19 July 2026
Unprompted review
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Reply from Hanover Dairies

Thank you for your feedback. We’re delighted you’ve enjoyed our products, especially the chocolate milk! We’re sorry about the delivery issues and will pass your notification suggestion to the relevant team.

Rated 5 out of 5 stars

absolutely amazing and the milk quality…

absolutely amazing and the milk quality was noticeably a big improvement on the supermarket

30 April 2026
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Reply from Hanover Dairies

We’re delighted you’re enjoying the quality of our milk and can really notice the difference compared with supermarket milk. Thank you for supporting your local milkman!

Rated 5 out of 5 stars

Great service

Easy to communicate with, there website was easy to use, and If I was going away on holiday I could let them know a couple of days in advance. Was lovely having milk in glass bottles.

7 July 2026
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Reply from Hanover Dairies

We’re so pleased you found our team easy to communicate with, especially when arranging your holiday changes. It’s wonderful to hear you enjoyed having fresh milk delivered in traditional glass bottles. Thank you for supporting your local milkman!

Rated 5 out of 5 stars

What a greaat service

What a greaat service! Would not get my milk from anywhere else.

10 July 2026
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Reply from Hanover Dairies

Thank you for the five star review! We really appreciate it ❤️

Rated 5 out of 5 stars

Hanover have been great

Hanover have been great - we’ve used them for many years, never failed us and really easy to interact with. Sad to move out of the area!

9 July 2026
Unprompted review
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Reply from Hanover Dairies

Thank you for your five star review, we really appreciate it! ✨

Rated 1 out of 5 stars

A job add on INDEED I applied for job…

A job add on INDEED I applied for job and it Goes
12 hours 6pm to 6am delivery of milk and other I applied for this position now I was willing to drive every day for the position of 40 mile only for these Idiots to just say NOT GOOD ENOUGH. I doubt most people don't like Nights
You don't know my situation and yet still say no
Well I say good luck I hope your still looking in years to come
I
D
I
O
T
S

7 July 2026
Unprompted review
Rated 5 out of 5 stars

Customer service is 100%

Customer service is 100%, the Milk delivery person is also 100%. I receive Milk and butter every week twice a week. It’s simple to change your orders, they have a great selection of other products. Best thing I did was to switch to Hanover Dairies.

5 July 2026
Unprompted review
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Reply from Hanover Dairies

We really appreciate your five star review, thank you! 🥛

Rated 5 out of 5 stars

Wayn my milk man is just brilliant.

Wayn my milk man is just brilliant.
i never hear him delivering milk
even though i am awake from about five am.

and the office staff are always redy to help
they write to me 'as a real person'
and am getting to know some of the names. Lisa and Joanne are particulary friendly and helpfull.

1 July 2026
Unprompted review
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Reply from Hanover Dairies

Thank you for your five star review! We appreciate it ☺️

Rated 1 out of 5 stars

terrible

The last few times i am having to get rid of my milk as it as gone sour mine is put in cool box container and got in as soon as it has been delivered that is usually on a Thursday night for friday morning and a Tuesday morning so i have now cancelled my milk and will get it from the shops i am sorry you let me down

26 June 2026
Unprompted review
Rated 1 out of 5 stars

Poor quality service

When I joined them I had a man on my doorstep quoting how much it would be but when I got the invoice and checking my bank statements it was more than what was discussed on the doorstep. But I thought I would stay with it still and give the service a chance. I’ve been with them for about two years and cancelled my orders after the latest incident and will never use them in the future. Over that period of time I have got in contact with them because they have missed my delivery, delivered the wrong items, missed items and delivered me sour milk on a regular basis which I have had to pour straight down the drain and I have one of those cool boxes as well for my milk to go in. I’m going to start getting it back from the shop because at least my milk was drinkable then and cheaper.

18 June 2026
Unprompted review
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Reply from Hanover Dairies

Hi Ben.

Thank you for taking the time to share your experience. We’re very sorry to hear about the issues you’ve encountered - this is not the level of service we want any customer to receive. We completely understand how frustrating this must be.

Any delivery issues or pricing discrepancies can be resolved via emailing or calling our customer service team once we have received this information we can resolve the issue quickly, efficiently and escalate any issues to the correct management to investigate further and thoroughly.

We appreciate you bringing this to our attention and would really like the opportunity to resolve this for you.

Please contact us on 0191 414 9300 or enquiries@hanoverdairies.co.uk

Rated 5 out of 5 stars

Milk always on doorstep in morning…

Milk always on doorstep in morning early nice and fresh I love the milkshakes especially the banana
My delivery guy is brilliant he knows we got ring doorbell so he very good at catching it on warm nights so I can quickly go and get it in and always very polite I would highly recommend them

20 June 2026
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Reply from Hanover Dairies

We're so glad to hear this! Thank you for leaving us a review ☺️

Rated 5 out of 5 stars

Always Always delivers!

Always Always delivers!! I only buy what I require and no problem at all
Can easily amend future orders & ok a delivery cost BUT welcome back to milk on the doorstep Fresh & completely environmentally friendly.
Hope others use this service & enjoy all the products available!
Rinsing out a milk bottle is better than adding to the plastic pile(s)ll.

18 June 2026
Unprompted review
Hanover Dairies logo

Reply from Hanover Dairies

Thank you for taking the time to leave us a review, we really appreciate it! ✨

Rated 5 out of 5 stars

Quality and service guaranteed

I have been using Hanover Dairies for several years and cannot recommend them enough. We've had the same milkman (Wayne) throughout, he's so friendly and the rest of the staff are too. I love my milk coming in returnable glass bottles and the selection of other food items is good too. We get our free-range eggs, local butter, flavoured milks (the coffee one is great over ice in the summer), and the cloudy lemonade is nice too. It might not be as cheap as the supermarkets but they have never once let me down either in quality or service. The website is easy to use too and making one-off or permanent delivery changes is easy. However the staff are just a phone call away if you prefer to talk face-to-face. I would recommend this company to anyone.

18 June 2026
Unprompted review
Hanover Dairies logo

Reply from Hanover Dairies

We're so glad to hear this! Thank you for leaving us a review ☺️

Rated 5 out of 5 stars

Excellent. Flexible. Easy.

Really flexible subscription. I just leave a note if I'm away to say 'no milk please' and they only charge me for what they deliver to me. They also offer some other products, including chocolate milk.

15 June 2026
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Reply from Hanover Dairies

Thank you for the five star review! We really appreciate it ❤️

Rated 5 out of 5 stars

Needed some changes to be made on my…

Needed some changes to be made on my order for Monday 15th June but because of the 3 day lead time couldn’t quite do it myself. So contacted Hanover and they sorted it straight away. Thanks /i

11 June 2026
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Reply from Hanover Dairies

We're so glad to hear this! Thank you for leaving us a review ☺️

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