Originally I phoned Hug Rug for some advice and spoke to a very well informed lady who answered all my questions including that they can send small samples to ease decision making. The Linen fleck... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Easy ordering from website. I ordered two door mats - one of which Midnight Blooms had 30% off and the Garden Multifloral which I used a discount code. Both good quality and more reasonably priced. M... See more
Company replied
This was my second purchase from Hug Rugs and I was very pleased. My rug was exactly how I was expecting it to be. Good quality and colours as expected. Very pleased with the ease of purchase and spee... See more
Have already reviewed this once. Rug is fantastic, picks up the dog's dirt from her paws exceptionally well. Rug actually sticks to the floor rather than moving around when you tread on it. Delivery w... See more
Company replied
Company details
- #10 of 30 best companies in Rug Shop
- #59 of 241 best companies in Homewares Shop
Written by the company
The original washable rug, made for thoughtful living. Hug Rug, part of the Phoenox Textiles family, is a leading British flooring brand responsible for creating the first washable rug in 1970. Hug Rug epitomises true British craftsmanship, as it continues to craft all of its products in the UK at its family-run mill in Yorkshire, which has been in operation since 1954. Designed for every home, Hug Rug’s collections span environmentally conscious doormats, runners, rugs, bath mats and more – all designed to help reduce plastic waste and support greener living. Brilliant at trapping dirt and machine washable, Hug Rug combines practicality and style with environmentally-friendly credentials. Every product is crafted with care to provide everyday comfort for busy homes and modern lifestyles.
Contact info
Phoenox Textiles, Spring Grove Mills, Clayton West, HD8 9HH, Huddersfield, United Kingdom
- 01484959301
- info@hugrug.co.uk
- www.hugathome.co.uk
4.8
Excellent
14k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Really fast efficient delivery!
24 August 2026
Great product British made
24 August 2026
Another wonderful rug for my home.
This was my second purchase from Hug Rugs and I was very pleased. My rug was exactly how I was expecting it to be. Good quality and colours as expected. Very pleased with the ease of purchase and speedy delivery. Would definitely recommend this company and will be using them again.
24 August 2026
I love hug rugs I have 5 now perfect…
I love hug rugs I have 5 now perfect for dogs . Only gave 4 stars this time has came in a huge box away too big , I think smaller box better for the environment.
24 August 2026
Everything was very easy from order to…
Everything was very easy from order to delivery. Just the rug for my kitchen!
24 August 2026
I WOULD DEFINITELY USE HUG RUG AGAIN
Originally I phoned Hug Rug for some advice and spoke to a very well informed lady who answered all my questions including that they can send small samples to ease decision making.
The Linen fleck was perfect to complement my new L.V.T. Flooring. It has a nice slim profile which fits easily under my new lower hung front door.
The non slip matting is not perfect but much better than others i have tried so I’m continuing to use it.
When I placed an order for a mat and some non slip fabric, which came promptly (although in 2 parts, no extra P&P). Had they said if i waited a couple of days it could have come together, it could have been more environmentally sound. Maybe there was a legitimate reason.
20 August 2026
Absolutely love my rug
Absolutely love my rug. The quality is great and the customer service dud t disappoint. Would recommend
7 August 2026
Rugs for all tastes and places
Prompt delivery, and appear to be well made. Love all Hug Rugs; I've got three now and have plans for 2 more. My name is Alison, so how could I resist Alison's Owls for my front door?
21 August 2026
Such a gorgeous choice of rugs
Lots of choice and sizes. Very quick delivery. Lovely look and feel.
3 August 2026
I think Hug Rug have lovely products
I think Hug Rug have lovely products, reasonable prices and quick, efficient service 😃
21 August 2026
Good quality rugs
Buying goods online is always sit of a gamble with regard to quality. I was hoping for a good quality mat with a heavy rubber backing and dense pile. The Hug Rugs I received did not disappoint. I will certainly buy Hug Rugs again when the need arises.
21 August 2026
Fabulous quality washable bathroom rugs…
Fabulous quality washable bathroom rugs delivered quickly at very reasonable prices
21 August 2026
Excellent service
Excellent service.
Prompt efficient delivery.
Lovely rugs .
Thank you
21 August 2026
Great service
Recieved my lovely new bedroom rug in 2 days, exceptional service and delivery. Have purchased several times from Hug rugs and will continue to be my first choice in future purchases.
20 August 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.