Fantastic customer service received - We bought a product through a retailer supplied by Genpower Ltd. Literally 2 hours later the price changed and reduced by nearly £50. Following a request to see... See more
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Review summary
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Reviews shaping this summary
We had to send our chainsaw back for repair and we were kept informed all the way by the following staff at Genpower: Craig, Rukshal & Soureshna. From returning the goods to being kept updated as to... See more
Company replied
Having purchased numerous Hyundai petrol tools from Gen power Ltd, over the years. I’ve found the products to be excellent,reliable and very useful. The aftersales and warranty service has proved to b... See more
Company replied
I contacted Genpower and spoke to Craig Wiles regarding a snapped pull cord for my Hyundai Petrol Lawnmower, which I purchased at the end of August 2025. Craig dealt with my request in a professi... See more
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Company details
Written by the company
Genpower Ltd is the sole UK Importer for Hyundai Power Equipment, P1 Power Equipment & Evopower. We sell a wide range of Petrol Generators ranging from 1kw to 10kw to Diesel Generators ranging from 5kw to 100kw. Our range also includes an extensive range of Garden Machinery, Pressure Washers, Water Pumps, Air Compressors, Power Tools, Construction Equipment, Engines, Welders & Cleaning Equipment.
Contact info
Isaac Way, SA72 4RW, Pembroke Dock, United Kingdom
- 01646 687880
- Reviews@genpower.co.uk
- www.genpower.co.uk
4.3
Excellent
3k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 50% of negative reviews
Typically replies within 2 weeks
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Great customer service from Craig
Great customer service from Craig. He has been professional, responsive, and helpful throughout my warranty claim, keeping me updated at each stage of the process. While I am still awaiting delivery of the repaired machine, the support I have received so far has been excellent. Thank you, Craig.
22 July 2026
Unprompted review
Reply from Genpower Ltd
Hi Dimuthu,
Thank you so much for taking the time to leave such a thoughtful review! We are delighted to hear that Craig has provided professional, responsive, and clear support throughout your warranty claim and kept you updated every step of the way.
We appreciate your patience while your repaired machine is in transit, and we hope it arrives back with you very soon so you can get back to work! We will be sure to pass your kind words directly on to Craig—he will be thrilled to read your feedback.
If you need any further assistance or tracking updates in the meantime, please don't hesitate to get in touch.
Kind regards,
Rukshal
Beware
Company totally useless 5 months waiting for repair parts . management clueless.
21 July 2026
Unprompted review
Reply from Genpower Ltd
Hello Mr Bignell,
We are deeply sorry for the frustrating experience you've had with us. We understand how disappointing and inconvenient this situation has been, and we sincerely apologise for letting you down.
Please be assured that we take your feedback very seriously. We are currently reviewing your case internally and will be in touch with an update soon.
Thank you for your patience while we look into this.
Kind regards,
Rukshal
Your 4.3 star rating was not our experience!
GenPower has been without hesitation the most incompetent company we have dealt with ever. You have taken almost 5 months to resolve an issue with our Hyundai mower. It was quite astounding the excuses and utter crap that you have said to us about this saga over the months. I'm not looking to waste any more of my time with you telling you where you have gone wrong on numerous occasions as its not our problem anymore. You have eventually after conceding you were unable to fix the one-year-old mower, now given us a full refund which is the only positive thing I have to say about GenPower. Even when we did get to speak to various customer services people with English being their first language it was still painful trying to make progress with the issue. Like I said, I'm not going to go through the whole shit-show again from start to finish. In our opinion you were terrible in handling our case. The experience was a 1 out of 5 from us, with the solitary point being awarded for the eventual refund. One more point, we have now bought a Husqvarna mower, and wow - different league to Hyundai. We live and learn!
20 July 2026
Unprompted review
Reply from Genpower Ltd
Dear Adrian,
We are deeply sorry for the experience you endured over the past five months. This is far below any acceptable standard of service.
We sincerely apologise for the immense frustration, anger, and wasted time this saga has caused you. While we are glad that a full refund was eventually processed for you, we fully acknowledge that it came far too late and does not make up for the ordeal you were put through.
We take your feedback very seriously and are reviewing this entire case internally to address the severe communication and process failures that occurred. We wish you all the best with your new equipment.
Kind regards,
Rukshal
Paul at Hyundai was fantastic
Paul at Hyundai was fantastic! Quick resolve and back up and running with my product!
16 July 2026
Unprompted review
Reply from Genpower Ltd
Hi David,
Thank you so much for taking the time to leave such a great review! We are delighted to hear that Paul provided fantastic service and got your product resolved and back up and running so quickly.
We will be sure to pass your kind feedback directly on to Paul—he will be thrilled to read it!
If you ever need any further assistance in the future, please don't hesitate to get in touch.
Kind regards
Rukshal
Great communication
Great communication, fast delivery of required part, Paul was very knowledgeable and easy to communicate with allowing my problem to be dealt with in good time.
10 July 2026
Unprompted review
Reply from Genpower Ltd
Hi James,
Thank you so much for taking the time to leave us a review! We are delighted to hear that you experienced great communication and fast delivery for your part, and that Paul was able to share his knowledge to help resolve your problem so quickly.
We will be sure to pass your kind words on to Paul—he will be thrilled to hear your feedback!
If you ever need any further assistance in the future, please don't hesitate to get in touch.
Kind regards,
Rukshal
The customer service from Genpower was excellent
The customer service from Genpower was excellent. My contact there was Kevasini Mandhub. She was efficient and timely in her responses throughout from the report of the fault to the products, inspection and return to me. A very good service.
15 July 2026
Unprompted review
Reply from Genpower Ltd
Hi Ian,
Thank you so much for taking the time to leave such a brilliant review! We are delighted to hear that Kevasini Mandhub provided you with excellent, efficient, and timely service throughout the entire fault report and inspection process.
Knowing that your experience was a positive one from start to finish means a lot to our team. We will be sure to pass your kind words directly on to Kevasini—she will be thrilled to read them!
If you ever need any further assistance in the future, please don't hesitate to get in touch.
Kind regards,
Rukshal
Customer service was really good
Customer service was really good, part was in stock and sent out really quickly.
14 July 2026
Unprompted review
Reply from Genpower Ltd
Hi Chris,
Thank you for taking the time to leave us a great review! We are delighted to hear that we had the part you needed in stock and that it got sent out to you so quickly.
If you ever need any further assistance in the future, please don't hesitate to get in touch with us.
Kind regards,
Rukshal
Had an issue with a defective part for…
Had an issue with a defective part for my new strimmer purchased. Emailed and spoke with Craig, sent photos as requested and new part arrived within days.
Fantastic customer service.
8 July 2026
Unprompted review
Reply from Genpower Ltd
Hi Michelle,
Thank you so much for taking the time to leave such a fantastic review! We are delighted to hear that Craig was able to resolve the issue with your new strimmer so quickly and get the replacement part delivered within days.
Providing fast and helpful support is what we aim for, and we will be sure to pass your kind words on to Craig—he will be thrilled to read them!
If you ever need any further assistance in the future, please don't hesitate to get in touch.
Kind regards,
Rukshal
Problem battery charger.…
I had a problem with a faulty battery charger whilst still under warranty, I contacted Hyundai customer service and the matter was resolved in double quick time by Paul Jones providing me with a replacement charger 3 days after me raising the issue. Outstanding customer service, many thanks.
5 July 2026
Unprompted review
Reply from Genpower Ltd
Hi Brian,
Thank you so much for leaving such a fantastic review! We are delighted to hear that Paul Jones was able to resolve your warranty issue so quickly and get a replacement charger to you within just three days.
Providing prompt and efficient support is what we strive for, so hearing your positive feedback means a lot to us. We will be sure to pass your kind thanks on to Paul!
If you ever need any further assistance in the future, please don't hesitate to get in touch.
Kind regards,
Rukshal
Excellent Service
When I needed some help with an issue I spoke with Craig Wiles on the helpdesk and Craig handled my request brilliantly, very proactive and very responsive. Excellent service thank you.
6 July 2026
Unprompted review
Reply from Genpower Ltd
Hi there,
Thank you so much for taking the time to leave such a brilliant review! We are delighted to hear that Craig Wiles handled your request so well and provided a proactive, responsive service.
We will be sure to pass your kind words directly on to Craig—he will be thrilled to hear your feedback!
If you ever need any further assistance in the future, please don't hesitate to get in touch.
Kind regards,
Rukshal
Not great after sales service…
Our lawnmower was delivered missing four washers, without which it was impossible to assemble. We phoned to request they be sent and were told we had to email photos of the missing parts!! Two emails and a further phone call later they were finally dispatched … received after a week’s wait!
3 July 2026
Unprompted review
Reply from Genpower Ltd
Hello,
We are deeply sorry for the delay you experienced in getting the missing washers for your lawnmower.
We sincerely apologise for the poor communication, the unhelpful requests, and the week-long wait you had to endure just to assemble your mower. This falls far short of the sensible and efficient service we aim to provide.
We are feeding your review back to our customer service team to ensure our procedures around missing parts are made much simpler and more logical going forward.
Kind regards,
Rukshal
40v cordless grass trimmer
Bought a cordless strimmer. Great product but minor defect with the battery charge indicator. Contacted customer services and excellent service and assistance from Soureshna who resolved the problem with a replacement. I’ve bought several Hyundai power tools from them and received great customer service every time.
6 July 2026
Unprompted review
Reply from Genpower Ltd
Hi Peter,
Thank you so much for taking the time to leave such a brilliant review! We are delighted to hear that you're pleased with your cordless strimmer and that Soureshna was able to resolve the issue with your battery charge indicator quickly and efficiently.
Knowing that you have bought several Hyundai power tools from us and consistently receive great customer service means the absolute world to our team. We will be sure to pass your kind feedback directly on to Soureshna!
If you ever need any further assistance in the future, please don't hesitate to get in touch.
Kind regards,
Rukshal
Garden vac replacement
My garden vacuum stopped working and was within 3 years guarantee, so contacted Genpower by e-mail. Received a reply next day from Soureshna, and received my replacement within a couple of weeks.
Impressed with the new design, especially the button which stays on without having to hold it down to use.
13 June 2026
Unprompted review
Reply from Genpower Ltd
Hi Wendy,
Thank you for taking the time to leave such a lovely review! We are delighted to hear that Soureshna was able to assist you quickly with your warranty claim and that your replacement vacuum arrived so promptly.
It is also great to know that you are enjoying the new design features—that continuous power button really does make a big difference during longer gardening tasks! We will be sure to pass your kind words on to Soureshna.
If you ever need any further assistance in the future, please don't hesitate to get in touch.
Kind regards,
Rukshal
Where is my refund?
Bought an item from Power Spares but it arrived with a packing slip from Gen Power. Both advertise the same physical address on their websites so I presume they're different names for the same company. They attempted to refuse a return, in violation of their own refund policy and my statutory rights. When I argued they agreed to accept the return at my own expense. That still violates UK law but it wasn't worth further argument so I followed the return instructions provided. This was weeks ago and I still haven't received my refund.
19 May 2026
Unprompted review
Reply from Genpower Ltd
Dear Oliver,
We are deeply sorry for the experience you have had regarding your return and refund. You are correct that Power Spares and Genpower are linked, and we sincerely apologise for any confusion caused by the packing slip, as well as the initial refusal of your return and the requirement for you to pay return postage. We completely understand your frustration and anger over this situation.
We can confirm your refund has been fully processed from our side.
We remain yours for any assistance you may need.
Kind Regards
Rukshal
The customer support was first class
The customer support was first class. The guy who sorted the issue out did it very well quick and made me feel positive about dealing with this company on other product which I would buy with confidence
So big shout out for Craig Wiles
1 July 2026
Unprompted review
Reply from Genpower Ltd
Hi Tony,
Thank you so much for the fantastic review! We are delighted to hear that you received first-class customer support and that Craig Wiles resolved your issue so quickly and efficiently.
Knowing that your experience gives you the confidence to buy from us again means the world to our team. We will be sure to pass your special shout-out directly on to Craig—he'll be thrilled to read it!
If you ever need any further assistance in the future, please don't hesitate to get in touch.
Kind regards,
Rukshal
Easy and helpful craig
3 July 2026
Unprompted review
Reply from Genpower Ltd
Hello Richard,
Thank you for taking the time to leave us a review! We are delighted to hear that Craig made the process so easy and helpful for you. We will be sure to pass your kind feedback on to him!
If you ever need any further assistance in the future, please don't hesitate to get in touch.
Kind regards,
Rukshal
Hyundai Part Replacement
Paul Jones at Hyundai was very helpful in getting a replacement part from our artificial grass mower . Part received very quickly and good service throughout our ordering process
30 June 2026
Unprompted review
Reply from Genpower Ltd
Hi Gerard,
Thank you so much for taking the time to leave us a great review! We are delighted to hear that Paul Jones provided such helpful service and that your replacement part for the artificial grass mower arrived so quickly.
We will be sure to pass your kind words on to Paul—he will be thrilled to hear your feedback!
If you ever need any further assistance in the future, please don't hesitate to get in touch.
Kind regards,
Rukshal
Genpower are useless
Genpower for warranty on Hyundai products are an absolute joke, product is in warranty but they expect me to take it apart to check certain parts, surely it’s there responsibility to fix a faulty product, Soureshna Nabobsing the advisor is useless telling me that’s there procedure, don’t ever buy Hyundai, they’re useless
2 July 2026
Unprompted review
Reply from Genpower Ltd
Hello Brian,
We are very sorry for the frustration and disappointment caused during your warranty request. We completely understand why being asked to dismantle a faulty machine yourself while it is under warranty feels unreasonable and frustrating.
While our team follows technical guidance to help diagnose issues as quickly as possible, we sincerely apologise if this came across as unhelpful or caused extra stress. That is certainly not the experience we want our customers to have.
We remain yours if there is anything we can help you with.
Kind Regards
Rukshal
Total waste of MY TIMME trying to get some non functioning customer
Bought a Hyunday land trimmer which I had to send back for repair after a few hours of use. It took 3 months to come back after which time the cutting season had past. The machine laid on store until this morning when in trying to start it the recoil pull cord spring assembly broke irretrivably. I rang Genpower 4 consecutive times and every single instance I was held on the line for over 30 minutes and disconnected after the operator promised to transfer me to warranty. After over two hours of waiting I purchased the broken part online. Thanks Genpower for an appalling customer service.
1 July 2026
Unprompted review
Reply from Genpower Ltd
Dear Louis,
We are deeply sorry for the appalling service you have experienced. Having your grass trimmer out of action for three months, only for the recoil assembly to break on its next use, is completely unacceptable—and being repeatedly disconnected after waiting over 30 minutes each time is infuriating.
We sincerely apologise for the extreme frustration, wasted time, and inconvenience this has caused you, as well as the fact that you were driven to purchase a replacement part out of pocket just to get a resolution. This is nowhere near the standard of customer care we aim to deliver, and we are investigating our phone system and warranty transfer process to ensure this does not happen to anyone else.
If you would like us to look into the matter for you, please get in touch with us directly so we can make this right. Kindly send an email to the attention of Rukshal.
Kind regards,
Rukshal
Absolutely hopeless
Absolutely hopeless. 2 month old lawnmower stopped working and after contacting the company to advise same, I am left feeling like a criminal.
Customer service is utterly abysmal. After sending the required video of myself showing it was broken, 5 days later I am advised that I need to disassemble, re package the item to the original standard and then call them to arrange collection, which if I am not available they will charge me for. Then they will charge me for labour and parts to repair it and postage back to me.
The thing is 2 months old!!! Never will I buy anything from them again. Best avoided.
The lawnmower is going into the bin.
1 July 2026
Unprompted review
Reply from Genpower Ltd
Hi there,
We are deeply sorry for the terrible experience you have had and for making you feel this way—that is completely unacceptable and far from the service we aim to provide.
Should you still wish to proceed with sending the item back for assessment, please let us know and we will be happy to help. Kindly send email to the attention of Rukshal and I will handle your case.
Kind regards,
Rukshal
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