Good product, after sales service to be revised
The product is good, it arrived perfectly. Unfortunately I had to give it back and here is were a got some troubles. I have to say that the after sales customers support needs a lot of improvement, as I spent 2 months trying to figure out how to give the wallpaper back, as the communication with the customer support was confusing, incoherent and in fits and starts. After a lot of back and forth of emails, I finally got my money back, even though I still have the wallpaper roll.. And never managed to give it back also due to some problems with the courier
Reply from Gaulan
Dear Customer,
Thank you for sharing your feedback. We're glad to hear that the product met your quality expectations and arrived in perfect condition. We regret any inconvenience you experienced with our team’s communication and the courier service. At GAULAN, we're committed to providing exceptional customer service and continuously improving our customers' experience.
If you need any further assistance, please don't hesitate to contact us.
Thank you for choosing GAULAN.