I’d like to thank "Nicholas" from Support—you’re a legend for the time and great help you provided regarding the payment for my server purchase. If you happen to deal with this guy in support, he’ll... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Server was down and a game weekly reset was on the horizon. Jessica scored the winning goal for us. Response was almost immediately when the ticket went in and even though our issue was hardware, she... See more
Company replied
I needed access to an expired online server, which contained the Valheim world that my brothers and I had build over the past 3 years. The fact that the subscription ran out was clearly our mistake, b... See more
This service has been running very smoothly for myself and my friends. We were going to take a pause, but somehow I was accidentally billed for the next month automatically. I created a ticket and it... See more
Company replied
Company details
About g-portal.com
Written by the company
GPORTAL is a leading provider of gameservers for over 90 games, such as Minecraft, Valheim, ARK: Survival Evolved and many more. We offer 14 different server locations all over the world, with which we guarantee a 99.9% uptime.
We offer our customers a wide range of benefits and services so that they can always enjoy the best gaming experience. These include:
✔️ self-developed DDoS protection (enhanced through cooperation with Corero)
✔️ super fast SSD server hardware
✔️ create a backup at any time
✔️ 24/7 support (phone, ticket, forum, wiki & e-mail)
✔️ and many more!
Our goal is to offer strong servers at fair prices. To achieve this, we are also happy to explore new approaches and introduce new server models. For Minecraft and Project Zomboid, we have already switched to RAM-based models and left the old slot model behind. Innovations like pre-installed modpacks for Minecraft servers are also part of our service.
GPORTAL is 100% prepaid, ordered servers will be online instantly - no waiting time. Accepted payments are PayPal, Paysafecard, creditcard (Visa/Mastercard/American Express), Sofortüberweisung and Wire Transfer.
Contact info
Welfenstraße 22, 81541, München, Germany
- 069 380766670
- support@g-portal.com
- www.g-portal.com
4.6
Excellent
3k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 73% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Server I paid for did not work
Server I paid for did not work for the 3 days I bought it for. I forgot about it and when I asked for a refund they could not help me because the server was already deactivated. Servers should be functional as soon as you pay for it. gportal server did not work and I will not trust their service again
4 September 2026
Unprompted review
Quick and Easy
Despite my trouble and want for a refund, they were still quick to respond and very kind. Respectable customer support.
4 September 2026
Unprompted review
I’d like to thank "Nicholas" from…
I’d like to thank "Nicholas" from Support—you’re a legend for the time and great help you provided regarding the payment for my server purchase.
If you happen to deal with this guy in support, he’ll definitely help you out. Big thanks again, Nicholas! :)
30 August 2026
Unprompted review
Reply from g-portal.com
Hallo Piotr
Thank you very much for your fantastic feedback and your kind words about Nicholas!
We’re really happy to hear that he was able to assist you so well with the payment and your server purchase. That’s exactly how support should be – straightforward, helpful, and focused on finding the right solution.
We’ll gladly pass your praise on to Nicholas. Feedback like this is a great recognition of his work.
Thank you for your trust, and we hope you have a great time with your server!
Best regards,
Your GPORTAL Team
Such a great service
Such a great service, never written a trustpilot review for anything/anyone before but these guys deserve it
17 August 2026
Unprompted review
Reply from g-portal.com
Hello Cameron,
Thank you so much for your great review and your trust! It means a lot to us that you took the time to write your very first Trustpilot review for us.
We hope you continue to enjoy your server!
Best regards,
Your GPORTAL Team 🚀
Steffiw beste Supporterin!
12 August 2026
Unprompted review
Reply from g-portal.com
Hallo Jinnekk
Vielen Dank für deine tolle Bewertung! 😊
Das Lob geben wir sehr gerne an Steffi weiter. Es freut uns sehr, dass sie dir so gut weiterhelfen konnte und du mit unserem Support zufrieden bist!
Viele Grüße
Dein GPORTAL Team 🚀
The support in Germany (nicholas) was…
The support in Germany (nicholas) was very good and helpfull, My server crashed many times and he helped me in 30 mins.
11 July 2026
Unprompted review
Reply from g-portal.com
Hallo Zeldris
Thank you very much for your great feedback!
We're glad to hear that Nicholas was able to assist you quickly and get things sorted out within such a short time. We'll be happy to pass your kind words on to him!
Thank you for choosing GPORTAL, and we wish you lots of fun with your server!
Best regards,
Your GPORTAL Team 🚀
Seems OK at first
It seems to run the game I'm hosting just fine - but their ftp craps out so much it's ridiculous. FTP is really simple. They've moved us servers twice to try and fix problem A or problem B, then moved it for whatever their reasons were two separate times on top of that. In about two months. That's ridiculous, and every single time it causes problems for trying to get all the places the server is advertised updated to the new IP address. When I put a ticket in asking about it they threw a "ip isn't static" response and said nothing. I specifically asked about frequency and they don't address it.
Really upset I paid for a year and it's horrible service.
Edit after their response: I've already gone through a large number of tickets about this and their customer service was just awful. I'm not interested in another round of that. If they want to be disingenuous and call it a bad review and force it down, that would go with their experience so far but hopefully they have some integrity and accept they earned a bad review. I'll be generous and up it to two stars though. When the server IS running, at least it's good. The saddest thing will be when I leave this service there's still going to be over 8 months on the table. Can't do 2 IP changes in less than 2 weeks.
1 August 2026
Unprompted review
Reply from g-portal.com
Hello Erik,
Thank you for taking the time to share your experience with us.
We are sorry to hear that you were dissatisfied with the frequent server migrations and the issues you experienced with the FTP service. We completely understand how frustrating repeated IP address changes can be, especially when your server is listed in multiple places.
Server migrations are never carried out without reason. They are typically performed to resolve hardware issues, improve stability, or ensure better long-term performance. Our goal is always to keep any disruption to our customers to a minimum.
Unfortunately, we are unable to identify the specific case based on the review alone. If you could provide us with your customer number or ticket number, we would be happy to review the individual server migrations as well as the communication regarding your request in detail.
Kind regards,
Your GPORTAL Team 🚀
I recently moved locations and needed to migrate.
Edit to original.
I recently moved locations and needed to switch my server to a closer region due to high latency. I still have 120 days (4 months) of prepaid time left on my active server and the team at G-portal was able to help me remedy the situation I found myself in get me back into our setup with little delay.
G-poral has one of the better customer support sections around and will continue to recommend them as they seem to genuinely care about their
1 August 2026
Unprompted review
Reply from g-portal.com
Hello CyndiJoe,
Thank you for taking the time to share your experience with us.
We are sorry to hear that you were dissatisfied with how your request was handled.
Whether a server can be moved to another location depends on the specific game and whether our systems support migration between different regions. Unfortunately, this is not technically possible in every case. As server locations are tied to different infrastructures, prepaid server time cannot always be transferred to a server in another region.
Since we are unable to identify your specific case based on your review alone, we would be happy to take another look. If you could provide us with your customer number or ticket number, we will review your case again in detail and see whether there is a possible solution.
Kind regards,
Your GPORTAL Team 🚀
Unusable Server, Refund Only Offered After a Bad Review
I purchased a Farming Simulator 25 server from GPORTAL and had nothing but problems from the start.
Initially, the server suffered from severe hardware lag that caused constant rubber banding and made it miserable to play. Support's solution was to move me to different hardware, which they did twice before the lag was finally resolved.
Unfortunately, that just exposed the next problem. The server would randomly crash after running for a while. There were no logs on the Farming Simulator side indicating what was happening. I opened another support ticket, and once again their only solution was to move me to different hardware. The crashes continued exactly as before.
After spending more time troubleshooting than actually playing, I requested a refund for a server that barely functioned during the time I had it. That request was flat out denied.
What frustrates me the most is that GPORTAL likes to claim there is "no trace" of these issues whenever someone leaves negative feedback. To avoid that excuse, here is my customer number that documented every issue I reported: 1358767
After I left this review, GPORTAL's "Director Global Support & Head of Support" reached out to personally review my case. Only then, and only after the statutory withdrawal period had expired, did they offer a refund. Not because the service failed, but as a "gesture of goodwill" after my negative review. The refund was never an option when I first asked for it, when I actually needed it.
I cannot recommend GPORTAL based on my experience. I paid for a server that spent more time lagging, crashing, and being moved between hardware than actually working. When it became clear the service wasn't reliable, they refused to refund a product that never performed as advertised. It only became negotiable once my feedback was public.
23 July 2026
Unprompted review
Reply from g-portal.com
Hello Firav,
Thank you for taking the time to share your experience in such detail.
We're sorry to hear that you encountered these issues with your Farming Simulator 25 server and that your experience did not meet your expectations.
Unfortunately, the references you provided cannot be matched to our support system. If you could send us your GPORTAL customer number or the corresponding ticket number(s) from our support system, we would be happy to review your case again in detail.
We take your feedback seriously and appreciate the opportunity to take another look at the situation.
Kind regards,
Your GPORTAL Team 🚀
Top-notch service for years – A huge shoutout to sebastian.g.!
I have been a satisfied customer at G-Portal for several years now, and the support has always been fantastic. sebastian.g. is an absolute standout and has been doing a phenomenal job for years.
I recently had a rather tricky technical issue with the core and branch allocation on my Rust servers. Even though they were extremely busy with other releases, he dedicated himself to the issue, built a custom script, and got everything running perfectly.
You can really tell that he knows his stuff and consistently provides reliable help. Thank you so much to Sebastian for the years of great support, and to G-Portal for providing such a strong service! Absolutely recommended!
22 July 2026
Unprompted review
Reply from g-portal.com
Hallo Kobani
Thank you so much for your amazing review! 😊
We're delighted to hear that you've trusted us for several years and that you've consistently had such a positive experience with our support.
A special thank you as well for your kind words about Sebastian.g.. We're very happy to hear that he was able to help you resolve such a complex technical issue with your Rust servers. We'll be sure to pass your feedback on to him.
Thank you for your continued trust and recommendation. We wish you many more hours of fun with your servers!
Kind regards,
Your GPORTAL Team 🚀
Very intuitive with the usage and…
Very intuitive with the usage and pricing
17 July 2026
Unprompted review
Reply from g-portal.com
Hallo Sutee
Thank you for your review! 😊
We're delighted to hear that you find our platform intuitive to use and that you're happy with our pricing.
Thank you for your trust. We wish you continued enjoyment with your server!
Kind regards,
Your GPORTAL Team 🚀
This is the best server hoster you can…
This is the best server hoster you can have.
The servers are great, the customerservice is even greater. Thank you!
19 July 2026
Unprompted review
Reply from g-portal.com
Hallo Cw
Thank you so much for your amazing review! 😊
We're delighted to hear that you're so happy with our servers and especially with our customer support.
Thank you for your trust and your wonderful feedback. We wish you continued enjoyment with your server!
Kind regards,
Your GPORTAL Team 🚀
Love the way the server is ready to set…
Love the way the server is ready to set up and pricing is affordable and help is great
19 July 2026
Unprompted review
Reply from g-portal.com
Hallo Anna
Thank you so much for your wonderful review! 😊
We're delighted to hear that you're so happy with how quickly your server was ready to use, as well as with our pricing and customer support.
Thank you for your trust. We wish you continued enjoyment with your server!
Kind regards,
Your GPORTAL Team 🚀
Best company for Server hosting
Easy Server settings to Set Up a Server, also very competent Support Team, quick reply in Tickets, Always helping
Beeing with g Portal for 8 years now, never had issues
17 July 2026
Unprompted review
Reply from g-portal.com
Hallo
Thank you so much for your amazing review! 😊
We're delighted to hear that you've been with us for 8 years and that you're so satisfied with our servers and customer support.
Thank you for your long-standing trust and your wonderful feedback. We wish you continued enjoyment with your server!
Kind regards,
Your GPORTAL Team 🚀
Six days, hardware moves, still crashing - they're starving their servers
Longtime customer, finally done. My Palworld server crashed every few hours for six straight days. The only fix GPortal offered was "move you to new hardware" — which they did repeatedly, each time changing my IP and port and forcing me to re-coordinate my whole community, and each time it went right back to crashing.
Support is slow (multiple 10+ hour waits) and clearly not reading their own tickets — one rep asked me to authorize a hardware move and create a backup that a previous rep had already done and documented earlier in the same thread. Six days in, nobody could tell me what their logs actually said.
The kicker: I moved to another host and instantly went from ~11-12 FPS to 61 on the same world. That's not a mystery bug — the servers are starved for resources. If you run anything that needs steady performance, look elsewhere.
16 July 2026
Unprompted review
Reply from g-portal.com
Hello Joshua,
Thank you for taking the time to leave such detailed feedback.
We're sorry to hear about your experience with your Palworld server. We understand how frustrating recurring crashes and the repeated IP and port changes must have been for you and your community.
Unfortunately, we can't fully assess the situation based on the review alone. We'd like to investigate your case in more detail. Please send us your ticket number or customer ID so we can review the entire process, including the hardware migrations, the communication, and the root cause analysis.
We take your feedback seriously and would appreciate the opportunity to review the matter together with you.
Kind regards,
Your GPORTAL Team 🚀
Been using G-Portal for quite a few years now…
Been using G-Portal for quite a few years now running my Farming Simulator PC servers, I swapped to them from another provider due to the ease of everything, the prices and the big seller for me was that they have an option for 25gb storage for mod space, since Farming Simulator mods and maps file sizes can be big sometimes
30 May 2026
Unprompted review
Reply from g-portal.com
Hallo
Thank you very much for your long-standing support and your wonderful review! 😊
We're delighted to hear that you've been with GPORTAL for so many years and that our ease of use, value for money, and especially the option to add extra storage for your Farming Simulator mods have made a positive difference for you.
Thank you for your trust. We wish you many more hours of fun with your servers!
Kind regards,
Your GPORTAL Team 🚀
Great Support
I've been using G-Portal for Ark: Survival Evolved and Minecraft for over 5 years & have always had fantastic customer service with them. In general they're super quick to answer tickets. I assume they've been absolutely swamped with tickets this weekend due to the Palworld 1.0 launch so I paid for a fast-track support ticket (something like $2.00 I think). I got a reply and had my issue fixed within 20 minutes by ned. Thank you G-Portal for being amazing as always!!
13 July 2026
Unprompted review
Reply from g-portal.com
Hallo Cy
Thank you so much for your long standing support and your amazing review! 😊
We're delighted to hear that you've been enjoying our service for over five years and that we were able to resolve your issue quickly, even during the busy Palworld 1.0 launch. We'll be sure to pass your kind words on to Ned!
Thank you for your trust, and we wish you many more great adventures with your servers!
Kind regards,
Your GPORTAL Team 🚀
i have been a customer of g-portal for…
i have been a customer of g-portal for many years they are great
10 July 2026
Unprompted review
Reply from g-portal.com
Hallo Nen
Thank you so much for your long standing support and your wonderful review! 😊
We're delighted to hear that you've been with GPORTAL for many years and that you're so happy with our service.
Thank you for your trust, and we wish you many more great gaming experiences with your server!
Kind regards,
Your GPORTAL Team 🚀
ned helped me with two of my biggest…
ned helped me with two of my biggest issues in the same ticket. Professional, kind, and knowledgeable!
5 July 2026
Unprompted review
Reply from g-portal.com
Hallo Aylaine
Thank you very much for your fantastic review! 😊
We're delighted to hear that Ned was able to help you quickly and professionally with your concerns. We'll be happy to pass your kind words on to him.
Thank you for your trust. We wish you many more great gaming adventures with your server!
Kind regards,
Your GPORTAL Team 🚀
Great performance, great pricing as opposed to nitrado
Support is extremly great and helpful, good performance and pricing 10/10
6 July 2026
Unprompted review
Reply from g-portal.com
Hallo Luxor
Thank you very much for your fantastic review! 😊
We're delighted to hear that you're so happy with our support, server performance, and value for money.
Thank you for your trust. We wish you many more great gaming adventures with your server!
Kind regards,
Your GPORTAL Team 🚀
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