They sell great products, and really good deals on their refurbished items. Also were really helpful in the future sending me a replacement audio 3.5mm jack to repair an interface myself. Their Gen 3... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Followed the online instructions which are very helpful but hit a snag getting set up. Opened up a chat and was instantly connected. Craig, the technician went through a number of steps and figured ou... See more
Great products and great support if you ever need it. My support issue was minor but I had immediate help and resolution. And after reviewing 6 different audio interfaces including the Kurzweil K2700'... See more
The hardware is very competent although the backlighting of the controls is odd. It is brighter for the parts currently turned off. The control software application is typical of its kind. Incomprehe... See more
Company details
- #5 of 8 best companies in Musical instrument manufacturer
Written by the company
We believe in enriching peoples' lives through music, and we're proud to play our small part in that massive endeavour. We make audio interfaces, and that's all we do. It's the job of an audio interface to sit between you and your sound being shared with the world, and we're the best in the world at making that happen.
Written by the company
- 40 years of Focusrite
- From a one-off commission in 1985 to a brand that’s today found in countless world-class facilities and home studios alike. As we look ahead to the next 40 years, our focus remains the same: making world-class audio tools, driven by innovation, and designed to empower musicians and creators at every level.
- Award-winning customer support
- If you need help at any point you can reach out to our award-winning global support team. We work 24 hours a day, 7 days a week, 365 days a year, so you can too – if you want.
- Sustainability
- At Focusrite, we recognise the climate emergency that we’re living through, and are taking steps to reduce our environmental footprint as much as possible.
- Certified Refurbished
- All our certified refurbished products are fully functional, include all bundled software, manuals and cables, and have a full three-year warranty.
Three-year warranty
Millions of music makers rely on Focusrite hardware every day to keep the inspiration flowing.
Built to the highest standards for ultra-reliable performance, every Focusrite interface comes with the peace of mind of a three-year warranty. In the unlikely event of a manufacturing defect becoming evident during the warranty period, we will ensure that your product is repaired or replaced free of charge.
Contact info
United Kingdom
- customer.service@focusrite.com
- www.focusrite.com
World-leading audio interfaces
4.7
Excellent
6k reviews
Asks customers to review
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Never heard of Scarlett before
Never heard of Scarlett before. Being a sound hound did not expose me to artisanal audio. ChatGPT clued me in. Now I have my podcasting needs covered with the 2i2. Who needs mass media advertising?
24 August 2026
Awesome love it
24 August 2026
Amazing product
Amazing product. Super fast delivery, extremely happy — telling all my friends to get one.
24 August 2026
The product is of excellent quality
The product is of excellent quality, delivery was very fast. I absolutely love my new Scarlett focusing 4i4!
24 August 2026
Excellent piece of equipment
Excellent piece of equipment. Looks great, sounds great, and easy to use.
19 August 2026
Look, it's Time You Put USB-B inputs on your Audio Interfacess
Look, I love these Focusrite Scarlet Solo 3rd and 4th Gen Audio Interfaces. I have 6 sitting in a drawer, and this lovely new one. I am famous as an old school Goth of 45 years, being the bassist in Sex Gang Children. 40 albums and singles we have released. Please, put better inputs, those C-cables destroy them in 6 months. I need the more durable USB-B inputs I have seen on the very expensive Focusrite's. As a company you make a great product, and we get the best near zero latency interfaces, as customers we are all happy as drunks in an English pub. You have engineers, you can do this, we have complete faith in your capabilities. BUT, those C-cable inputs have to go. Or put both. They can be used with my keyboard controller and they are way more durable. And you are quick sending them out, WITH A HAND WRITTEN THANK YOU NOTE FROM YOUR PACKING STAFF. If you put a USB-B input on your Solo's 5th Generation I will write Thank You Note's To All Your Engineers. Thank you.
14 August 2026
May use AI-assist with repliesRead more
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Very frustrating
The item shipped without a USB C connector but support says I need one to make the unit reliable. But even with one the thing doesn't talk to my computer properly. I get input but no sound. Just two weeks of frustration and still not working.
20 August 2026
Reply from Focusrite
Hi Carl,
Thank you for getting in touch, my apologies to hear that you're encountering some connection issues with your interface.
I can see that Dean from our Tech Support Team is in touch with you regarding this, and I've dropped him a message directly requesting that he gets back to you as soon as possible. Should this be deemed to be a hardware fault we will, of course, be more than happy to arrange a return for refund or warranty replacement.
Please do not hesitate to get back in touch via phone/live chat via the link below if we can be of any further assistance in the meantime, we'll be happy to help.
http://bit.ly/CallFocusriteSupport
Best regards,
Greg Sheffield // Focusrite Novation Global Customer Service Manager
The interface works great for what I…
The interface works great for what I need it to do and it fulfills all the things my last piece of gear couldn’t
21 August 2026
Refurbished product wasn’t apparently…
Refurbished product wasn’t apparently tested thoroughly enough before being resold, and was faulty. Bonus, you made me print out a label for mailing back the product instead of actually physically sending one. The 50 cents I spent to print at the library is peanuts in the grand scheme of things, but on principle it feels like you’re nickel-and-diming a paying customer to get recompensed for your faulty product.
21 August 2026
Reply from Focusrite
Hi Andrew,
Thank you for getting in touch, my apologies to hear that you had received a faulty unit. We're always looking to improve our returns/replacement procedure so I shall of course make a note regarding your inconvenience encountered in needing to print a return label, this is something I've been looking at finding a way around recently so thank you for your feedback in this regard.
I can see that my colleague Alejandro has arranged a warranty replacement for you, however should you require any further assistance in the meantime please do not hesitate to get back in touch with us, we'll be happy to assist further.
Best regards,
Greg Sheffield // Focusrite Novation Global Customer Service Manager
I'm very impressed with the quality of…
I'm very impressed with the quality of the sound, and the functionality of the design.
20 August 2026
I returned an order 600181214 to…
I returned an order 600181214 to focusrite and they stopped responding to my emails and i contacted chat and chat says wait and then disconnected im fed up tired and disappointed pls do not buy from focusrite website
17 August 2026
Reply from Focusrite
Hi Dheeraj,
Thank you for getting in touch, I apologise profusely for any inconvenience caused by any delayed responses while we work through a backlog of support tickets.
I'm going to send you an email shortly regarding your return so that we can discuss further, please ensure to check the junk/spam/promotions folder in case this gets filtered out of your main inbox, I'll be happy to assist further so we can reach a resolution.
Best regards,
Greg Sheffield // Focusrite Novation Global Customer Service Manager
Easy ordering and quick delivery
Easy ordering and quick delivery. Great price and my son loves the scarlett 2i2 studio.
12 August 2026
Awesome knowledgable tech dept …
Very knowledgeable and professional people. The tech people I had to deal with weee awesome!
12 August 2026
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