fnp.ae Reviews 

Spent AED890 on 100 roses. Flowers died after 2 days despite proper care. Spammed me for reviewes for 3 days then when I clicked on a 1 rating the “link suddenly expired” within two hours of me receiving the latest spam mail requesting review. Will not be using this company again.

I am beyond disappointed. My son's 21st birthday surprise was ruined because this company didn't honour the delivery promised. How can I get some items after 10pm on his birthday and the other items the next day after his birthday? I kept calling and speaking to agents but they kept telling me it's going to be later and later and later! I can't even express my dissatisfaction! I even offered to come and fetch the items! Nothing can make up for this!

I faced a problem while placing my order. Immediately i received a call from Mr Amer who assisted me and was very professional in handling the situation. Thank you Amer

Extremely disappointing and unacceptable. What was advertised as a fresh, healthy bunch of plants turned out to be a single-stem plant that was almost dead. The product I received was completely different from what was shown in the advertisement and absolutely not worth the money I paid. This was meant to be a thoughtful gift for someone I love, which made the experience even more upsetting. Despite raising my concern, the customer service was equally disappointing and failed to properly address the issue. FNP has completely ruined what was supposed to be a special gift. I will never choose FNP again for gifting loved ones.

Amer immediately called and quickly understood my needs and supported, was quite helpful and knowledgeable.

To us FNP was the best option. Last incidence was unexpected wrong order delivered ( not as chosen and missing items) when I tried to contact customer service there was too much noise and it was a useless call . They asked me to transfer to whatapp and they replied late then auto answers started . No one attended to my call or complaint to date . Better review your service to avoid losing your good reputation !!

I was placing a birthday gift order for my friend in Dubai. Couldn't complete the order as there was no option for UPI payment.
I got a call back almost immediately from FNP UAE - Mr. Amer. He helped me to complete the order and payment.
Happy with the customer support and services

Very supportive and concerned personnel especially
Mohd.Amer

We had an extremely disappointing and frustrating experience with our recent cake order. From the very beginning, I had to explain the instructions multiple times to different agents, as there seemed to be no internal communication, no notes, and no proper handover between staff. Every time I contacted the team, I had to repeat the same details again, which already showed a serious lack of coordination.Despite giving clear instructions including specifying that the motif must be blue and gold the cake was delivered completely wrong. Instead of the requested colors, we received a yellow and orange design, which was nowhere close to what was agreed. This was not a minor mistake; it showed that the team handling the order was unaware of the details and not aligned at all.When we returned the incorrect cake, the situation became even worse. I had to follow up repeatedly for the corrected version, and the agents could not even track the order. They had no idea where the replacement was, no updates, and no internal notes to refer to. Every employee I spoke to seemed unaware of what was happening and could not provide any information.Overall, this was a very bad experience disorganized staff, no communication, incorrect product, and complete confusion from the team. This level of service is unacceptable, especially for something as important and time‑sensitive as a customized cake order.

I received from FNP flowers gifted by family through them , tulips of a bad quality this is the second time where they send flowers that are in a bad condition .

Thanks so much for Amer ,, he assisted me so fast and he is polite
Thank you for the best service
And for the best customer service

Very good service by FNP. I was facing challenge with my card payment to place the order of Rakhi for my brother. I received a call from Mohammad Amer and he assisted me with Gpay link and I could place the order immediately.

Amer was a very good help to me assisting me through payment gateways so that my Rakhi can reach my brother in Dubai timely without me getting troubled

Ordered a 'Peach and pink rose luxury flower box' for 229AED + add on card for 15AED. Paid 289AED with Delivery charges for same day delivery.

Received the item in the evening with dry looking flowers, petal browning and browning in some parts of the other buds.
The add on card is 'best wishes', there was no option during the ordering process to indicate type of card, so expectation was a general card.

Complained in whatsapp on the cheap quality of the flowers, agent offered 39AED delivery charges refund and 18% discount on the next order. (as if there's a chance that you will order with them again). After 21min, closed the ticket.

The flowers have gotten worst in the morning and cannot be used for gifting. Raised the complaint again in the morning and requested a refund.
The Agent was nice enough to offer a replacement of flower box, which I accepted and requested also a replacement of 'best wishes' greeting card with a 'birthday' card.

Flower box arrived with some petal browning and couple of the flowers with blank ink. The replacement greeting card is a 'best wishes' card.

In the end, the flower box and the card still cannot be used for gifting. 289AED wasted.

Best experience with Mohammad amer

The service you guys provided was fantastic specially Amer was very helpful and the amount of dedication he is trying to solve the issue was too good. Hoping this kind of result from you guys. Thankyou

Fabulous experience with Mohammad amer..

Amer ...Fnp Customer Care support is very good and well knowledge about all products and services thank You 💕💕💕💕